Clay Cooley CDJR Arlington - Service Center

Check engine light service I just picked up my vehicle because the check engine light was on.I got it serviced and it was supposedly fixed.It is one day later and my engine serv I just picked up my vehicle because the check engine light was on.I got it serviced and it was supposedly fixed.It is one day later and my engine service light is on again?I just wonder why it wasn’t handled when it was there.They had my vehicle for 5 days.Now I might have to potentially leave it again,it’s stressful with out my vehicle .....I just had my vehicle there about 2 months ago and they only found 7 maintenance problems(they serviced me for 4/7)and when I took it this time after maintenancing the check engine light.There was 11 things needing maintenance,don’t make sense to me?? More

My service advisor was quick and knowledgable My review starts when I made an appointment online. Someone named Michael was my online supporter and was asking me questions and responding to my ans My review starts when I made an appointment online. Someone named Michael was my online supporter and was asking me questions and responding to my answers in a timely manner. When I arrived at the service area, Mr. Audrey Wilson came to attend to my concerns, told me what the technicians would do, and asked if there were other concerns. Mr. Wilson have been my service advisor for a while now, I enjoy listening to his expertise and feel confident that he will do his best to have my vehicle serviced correctly. Thanks More

Uncomfortable and felt pressured My interaction with the first service advisor Audrey, was great. He is customer service oriented. Unfortunate for me, he was going to be off the next My interaction with the first service advisor Audrey, was great. He is customer service oriented. Unfortunate for me, he was going to be off the next day and could not help me, so he passed me to the second service advisor. From the start, my interaction with the 2nd service advisor was not pleasant. Issue was that I had a diagnostic completed by another Dodge dealer in another city. So I knew what needed to be repaired. The 2nd service advisor kept repeating herself telling me that they did not accept other dealers diagnostic reports and pushed me getting a 2nd diagnostic. I declined it and they completed what I had requested which resolved the issue. I understood the possible need for an additional diagnostic in the event the repair did not resolve this matter. One explanation is all that is needed. In addition, I was informed that I would be informed of the cost of the repair before any work would be done, that did not occur. I was told the cost of repair after the work was completed. I was also over charged $45.00. The cashier transposed the numbers. I had to return later once I discovered the error and had it credited back into my account. I cannot in good faith give a passing grade for the customer service I received after my initial discussion with the first service advisor. More

Uncomfortable and felt pressured 1st service advisor Audrey, great customer service. 2nd service advisor, not pleasant to deal with. Issue was that I had a diagnostic completed at a 1st service advisor Audrey, great customer service. 2nd service advisor, not pleasant to deal with. Issue was that I had a diagnostic completed at a different Dodge dealer, so I knew what was needed. I felt that a second diagnostic kept being pushed on me to complete. I understood the risks and need if the repair I requested did not resolve this matter. No need to keep repeating oneself. I understood. The repair I requested resolved this matter. In addition, I was informed that I would be given the cost of repair before any work was done. Thad did not occur. I was informed of the cost of repair after the work was completed. I was also overcharged $45.00. The cashier transposed the numbers. I had to return to clear this matter once I caught the error. I cannot in good faith give a passing grade for the service I received. This was my first visit to this location. More

Service Excellence I came to the dealer for service, my scheduled oil change, and to see if they could do an update on my truck for a recall. Service advisor told me the I came to the dealer for service, my scheduled oil change, and to see if they could do an update on my truck for a recall. Service advisor told me there were 2 updates that my truck needed. He verified my info,gave me a time frame to complete all the work. I did not stay my wife & I ran some errands & just as we were getting back to the dealer they called to tell me my truck was ready. work was completed within the time he told me it would be ready.OVERALL GREAT SERVICE! GREAT JOB! More

Sales and Service Jo Wren takes care of business while looking out for your best interest. Even as a former mechanic I find her experience and judgement impeccable. I Jo Wren takes care of business while looking out for your best interest. Even as a former mechanic I find her experience and judgement impeccable. I've never had any problems with the shop, I always check before I leave. Randall in sales takes good care of me. I get to see him most every visit. One of the highlights of my visits. More

Not good at all I took my 2015 challenger for a recall and oil change, they damaged a seal under the hood and didn't wanna take responsibility, I end up paying 40 dol I took my 2015 challenger for a recall and oil change, they damaged a seal under the hood and didn't wanna take responsibility, I end up paying 40 dollar to buy it out of pocket More

Awesome Sonce I bought my jeep in 2016, I have had nothing but great service here! I would recommend everyone to come here if they are looking for a new vehic Sonce I bought my jeep in 2016, I have had nothing but great service here! I would recommend everyone to come here if they are looking for a new vehicle. More

Great Came to get my first oil change. Was told it would take up to 2 hours. I was out of there in an hour. Great Came to get my first oil change. Was told it would take up to 2 hours. I was out of there in an hour. Great More

Awesome service department and staff Don Davis will do all service that our 2008 Ram and 2014 Jeep Grand Cherokee ever need. Enough said, thank you. Awesome service department. The people Don Davis will do all service that our 2008 Ram and 2014 Jeep Grand Cherokee ever need. Enough said, thank you. Awesome service department. The people I do most of my communication with are Shannon Buie, Mary Franco and very nice and competent gentleman who I only know as Jesse. He shuttles cars around in the service bay. you have a mechanic I only know as Gerry. He performs all service on our vehicles other than oil changes but he oversees that service. I know this review is over the top but Don Davis service department and these folks are over the top. Thanks for being there for us and our cars More