Clay Cooley CDJR Arlington - Service Center

I am writing to express my deep concern and dissatisfaction regarding a recent experience with the Jeep I purchased from your dealership in July. Since the acquisition of the used Jeep, I have dissatisfaction regarding a recent experience with the Jeep I purchased from your dealership in July. Since the acquisition of the used Jeep, I have encountered persistent issues that have necessitated three separate visits to your service center for repairs. While I understand that used vehicles may require maintenance, the frequency and extent of the repairs have left me profoundly dissatisfied. Most recently, I was asked to make an additional payment for the latest repair, which I reluctantly agreed to in hopes of resolving the ongoing issues. However, the current state of the vehicle and the substantial cost incurred for the recent service have left me questioning the quality of the product and the fairness of the charges. Given these circumstances, I kindly request that you review my case and consider providing warranty coverage for the ongoing issues. I believe that, as a responsible and customer-centric dealership, you would understand the importance of customer satisfaction and the need for reliable vehicles. I value the reputation of your dealership and believe that, by addressing this matter promptly and fairly, we can ensure a positive resolution. I am open to discussing this further and exploring mutually agreeable solutions. More

Manny you are excellent at taking care of your customers always ready to answer any questions thank you again always ready to answer any questions thank you again More

Maine was fantastic. Really appreciate her communication and accommodation for getting me in and taking care of the trucks needs Really appreciate her communication and accommodation for getting me in and taking care of the trucks needs More

By far the best dealership and customer service team out there. I recommend to everyone I can there. I recommend to everyone I can More

I regret buying the vehicle from Don Davis now. The service department is very backed up and will not set future appts to look at the vehicle. They want you to bring it in and leave it for days bef The service department is very backed up and will not set future appts to look at the vehicle. They want you to bring it in and leave it for days before servicing. After i left it for 4 days was informed that they did not have the diagnostic capabilities to diagnose one of the issues. Then how can they access the used vehicles before selling them? I am now taking the truck some where else after being with out a vehicle for days and dropping some wasted money. More

Lanie was very helpful and knowledgeable about my truck. She also made sure my timeline was taken care of. She also made sure my timeline was taken care of. More

When he there I know my car is in good hands only work with him with him More

Service took a lot less time than expected, Lanie was pleasant, all problems and questions answered. pleasant, all problems and questions answered. More

Great service as always. Found and fixed the issue quickly. I would recommend them highly. Found and fixed the issue quickly. I would recommend them highly. More

Everyone was professional and courteous. Very informative and thoughtful. New key came in sooner than expected. Very informative and thoughtful. New key came in sooner than expected. More