Clay Cooley CDJR Arlington - Service Center

Worst experience ever, they kept my vehicle almost 2 months with lack of communication, she never responded to my calls,or voice-mails. After days of runaround, because Mary was in and out of work becau months with lack of communication, she never responded to my calls,or voice-mails. After days of runaround, because Mary was in and out of work because of family problems, but never once communicated with me or passed my service concerns to another Rep. I ended up speaking to someone else who still didn't help, 2 weeks of my truck with no work done to it, they claimed they called warranty service for my vehicle 2 weeks in. After me staying there so I can see them call the warranty service, they finally got ahold of them but my warranty was expired due to being over 100k miles, so he gave me the price for replacing a radiator over 2k but I told my truck that's been sitting there for 2 weeks. I got it done somewhere else for below half the price they were charging. More

The experience was great from start to finish. We'll continue to come for service. We'll continue to come for service. More

Manny had good communication and provided updates on my vehicle status. Initially, I would have waited 3 days before the repair team could work on my vehicle but Manny went above and beyond to ensure it wa vehicle status. Initially, I would have waited 3 days before the repair team could work on my vehicle but Manny went above and beyond to ensure it was done early. He also provided an affordable price for the repairs. More

Best dealership ever great service and fast for being a dealership would recommend to everyone dealership would recommend to everyone More

I am writing to express my deep concern and dissatisfaction regarding a recent experience with the Jeep I purchased from your dealership in July. Since the acquisition of the used Jeep, I have dissatisfaction regarding a recent experience with the Jeep I purchased from your dealership in July. Since the acquisition of the used Jeep, I have encountered persistent issues that have necessitated three separate visits to your service center for repairs. While I understand that used vehicles may require maintenance, the frequency and extent of the repairs have left me profoundly dissatisfied. Most recently, I was asked to make an additional payment for the latest repair, which I reluctantly agreed to in hopes of resolving the ongoing issues. However, the current state of the vehicle and the substantial cost incurred for the recent service have left me questioning the quality of the product and the fairness of the charges. Given these circumstances, I kindly request that you review my case and consider providing warranty coverage for the ongoing issues. I believe that, as a responsible and customer-centric dealership, you would understand the importance of customer satisfaction and the need for reliable vehicles. I value the reputation of your dealership and believe that, by addressing this matter promptly and fairly, we can ensure a positive resolution. I am open to discussing this further and exploring mutually agreeable solutions. More

Manny you are excellent at taking care of your customers always ready to answer any questions thank you again always ready to answer any questions thank you again More

Maine was fantastic. Really appreciate her communication and accommodation for getting me in and taking care of the trucks needs Really appreciate her communication and accommodation for getting me in and taking care of the trucks needs More

By far the best dealership and customer service team out there. I recommend to everyone I can there. I recommend to everyone I can More

I regret buying the vehicle from Don Davis now. The service department is very backed up and will not set future appts to look at the vehicle. They want you to bring it in and leave it for days bef The service department is very backed up and will not set future appts to look at the vehicle. They want you to bring it in and leave it for days before servicing. After i left it for 4 days was informed that they did not have the diagnostic capabilities to diagnose one of the issues. Then how can they access the used vehicles before selling them? I am now taking the truck some where else after being with out a vehicle for days and dropping some wasted money. More

Lanie was very helpful and knowledgeable about my truck. She also made sure my timeline was taken care of. She also made sure my timeline was taken care of. More