Clay Cooley CDJR Arlington - Service Center

Awesome job all my questions were answered and will definitely be back for my upcoming services definitely be back for my upcoming services More

Clarence was awesome! He was very nice, professional, and personable. He made me feel like a valued customer. When I come back, I will make sure I ask for him! He was very nice, professional, and personable. He made me feel like a valued customer. When I come back, I will make sure I ask for him! More

Very rude manager and service was not unacceptable. Had a 1.5 hour wait time when was told my truck would be ready to pickup when I arrived Had a 1.5 hour wait time when was told my truck would be ready to pickup when I arrived More

I’m avoiding this place like the plague! Took my jeep in for an oil service & checkup Was told they couldn’t do a diagnostic at that time & I would have to make another appointment Took my jeep in for an oil service & checkup Was told they couldn’t do a diagnostic at that time & I would have to make another appointment 3 weeks out, ok did that. Got a call that I really needed to change my Engine air filter & cabin filter. Odd cause I just changed them myself a week prior. So I get it back, they did wash it which was nice for my $100+ oil change So supposedly they rotated my tires, they didn’t, I checked my air filter and yes it was still new but of the 5 screws that hold the cover on the filter 3 were missing. No biggie, we was just going to mention it at the Diagnostic appointment. Showed up to that & was told even though I made an appointment 3 weeks out they needed my jeep for 5-7 days and they could maybe get to it by then but no promises. Ok I could’ve dealt with that if I’d been told up front, but no. A few weeks later I called for some TPMS sensors, they have them but want $35 more than any other dealer in the area. I tried 3 times with this place, it’s convenient to my work, but I’m going out of my way to a reputable dealer from now on More

My visit was very professional and would like to say that my interaction with Moses showed his knowledge and personal skills. my interaction with Moses showed his knowledge and personal skills. More

Originally went in for an oil change and 4 new tires with an appointment and price total over the phone. When speaking with Clarence let him know that on the website it still showed coupons online and even a an appointment and price total over the phone. When speaking with Clarence let him know that on the website it still showed coupons online and even allowed me to get the coupons via email that expired 11/30 (made my appointment on 12/28) and he says oh their expired but let me see what I can do. We get to our appointment and we wait for an 1-1/2hours then they come and tell us we need rotors ask them to get us a price quote for the rotors - 2 hrs later we get an overpriced quote of more than $1500 so I told him we will wait and just do the oil change and 4 new tires. 1-1/2hrs later their done and he comes with the total which is more than what was originally quoted so I tell him and he seems shocked and says let me see what I can do. Finally after waiting more than 5hrs at the dealership we checkout with the total just a little under what originally priced! So disappointed! More

Perfect. Greeted me from the time I pulled in and keep me updated on what was going on with my truck. Greeted me from the time I pulled in and keep me updated on what was going on with my truck. More

Really great customer service and honest feedback. will plan on visiting again in the near future. will plan on visiting again in the near future. More

Charles was great! Made me feel like I was family. Will be back here for all of my service needs. Made me feel like I was family. Will be back here for all of my service needs. More

Excellent customer service. Patricia is so helpful and stays in constant contact regarding car service status. Highly recommend this Dealership. Patricia is so helpful and stays in constant contact regarding car service status. Highly recommend this Dealership. More