Clay Cooley CDJR Arlington - Service Center

Lanie turned an otherwise potential unpleasant experience into an great experience. Very helpful and responsive, I feel like she went the extra mile. For the dealership- Not sure why you think it is accepta into an great experience. Very helpful and responsive, I feel like she went the extra mile. For the dealership- Not sure why you think it is acceptable to have a "policy" of telling a customer that your repair time for anything outside of basic service is 4-5 days. (Even with in-stock parts) As a dealer, you should be raising the bar, not lowering it. We set an appointment time for a REPAIR, not to just DROP OFF our vehicle for a repair. More

There needs to be better communication between people and to know what is going on. I shouldn’t have had to call several times to get my vehicle back to me. to know what is going on. I shouldn’t have had to call several times to get my vehicle back to me. More

Cesar was very professional and the work was completed on my vehicle when he said it would be done. my vehicle when he said it would be done. More

Amazing, absolutely amazing, all of them, amazing. I have to write 15 word minimum review. I have to write 15 word minimum review. More

Good and to the point did not try and up sell me on anything just made recommendations anything just made recommendations More

I called and spoke with Clarence about my issue before I made it to the shop and he gave me insight into what could be going on and informed me of warranty coverage. He also provided me with towing service made it to the shop and he gave me insight into what could be going on and informed me of warranty coverage. He also provided me with towing service that helped me get to shop. Once I arrived he checked me in and kept me informed of wait time and process. While I had to wait 4 hours, I left feeling like everything was taken care of and I was able to enjoy the rest of my day. Thank you! More

Work was performed correctly the first time. All of my cabin settings were left alone. My Truck was washed very nicely afterwards. All of my cabin settings were left alone. My Truck was washed very nicely afterwards. More

From the moment I made my appointment to getting the car after it was fixed, it was great. I had been calling different Jeep dealerships to fix my husband's used Jeep. And no dealership would help us becaus after it was fixed, it was great. I had been calling different Jeep dealerships to fix my husband's used Jeep. And no dealership would help us because it had not been serviced with them before and had so many miles on it. I finally called Don Davis Auto Group and they brought me in to take a look at it and said they could service it. They were able to fix everything except for the recall because they needed to order the part. We were expecting a huge service bill but it was quite manageable. The Jeep runs better than when we first bought it. We will keep taking it to Don Davis until the tires fall off. Thanks, Clarence and all the techs who fixed my husband's Jeep. You all did a fantastic job. Keep it up. More

The Best! The most experienced! The most professional service advisors and technicians in the metroplex. The most experienced! The most professional service advisors and technicians in the metroplex. More

Everyone was very professional and helpful. I had no problem. I will definitely recommend them to friends and family. I had no problem. I will definitely recommend them to friends and family. More