Clay Cooley CDJR Arlington

Why would I not recommend this dealer in the future? · The nonnegotiable “Family Care” of $995 · The inability to purchase on a credit card · The negligence to rectify a known hazar · The nonnegotiable “Family Care” of $995 · The inability to purchase on a credit card · The negligence to rectify a known hazardous situation in their parking lot · The “hidden” addition of a GPS tracking system · Selling a vehicle with an easily diagnosable, substantially expensive (15% of the purchase price) leak I purchased a used 2010 Jeep Wrangler Sport on December 26th, 2024 from Clay Cooley CDJR in Arlington, TX. My sales rep, Rudy Garcia, was genuinely friendly, agreeable and helpful. We took an extended (approximately 5 mile) test drive in the rain. We negotiated a fair price. I tried several times to get the 3-year Family Care ($995) removed but they lowered the out the door price enough to where I stopped negotiating over it. I was never provided with a copy of what it entails but it is on their website. Since the dealer is 40 miles away, it is really not very useful. They were unable to explain why I could not put the full purchase price on my credit card. I wanted the points and had cash on the way to pay it off the next week. I have done this with two motorcycles without an issue. I agreed on their imposed maximum of $3,000 deposit on the card and I would provide the rest as soon as I got the funding. Since it was after hours preventing me from getting my insurance coverage and I was leaving town for Christmas; I left the vehicle with them to wash, fix 2 windshield chips, perform state inspection and tag it. Back in town and with a check for the balance in hand, I returned Dec 31 to pick up the Jeep. While turning into the Collins Street entrance (across from Waffle House), I hit the gate post resulting in approximately $4,000 in damages to my 2014 Ford F-150. The post is only 18” high and extends far into the parking lot. It is obvious, the post has been hit many times. A friend of mine confirmed he hit the same post a couple years ago with nearly the same damage. We had it towed to Clay Cooley Ford, where interestingly enough, the same gates are installed but they put large orange traffic cones on them to increase visibility. It is a known issue, it needs to be fixed. Exploring a lawsuit at the time of this review. While I was waiting for the tow truck, I completed the transaction and got the keys to the Jeep. Shortly after, I got an email and text from Elo GPS. I did not ask for this nor was there anything in the paperwork they gave me a copy of, describing this subscription service. Google Texas Penal Code 16.06 on unlawful installation of tracking devices. It was not a financed vehicle, so why is there a need to equip my vehicle with a tracking system? I removed the system and contacted Elo GPS for a refund, but they will not provide one, nor would Clay Cooley. It seems they were really unaware how insulting (and illegal) this is to the average consumer. On Saturday, January 4th I was driving the Jeep and it was chilly so I turned the heat on. Antifreeze vapor and a coolant smell filled the Jeep. I googled it to find I have a leaking heater core. This is a $1400 to $2000 repair. It would have been a deal breaker for the sale. I would have returned the Jeep under their 3 day return policy but I had gotten sick and was unable to drive. Being new to Jeeps, this was not something I noticed on the test drive or on the drive home in warmer weather, but it should have been caught during the dealer’s pre-sales inspection. You expect this kind of negligence from a “buy here, pay here” dealer, but not from a Jeep dealer. If anyone thinks I’m being unfair to Clay Cooley, I had vastly better experiences with Grapevine Ford, Ft Worth Harley, Ft Worth Indian, Black Gold Harley and Vandergriff Toyota in the past. I highly recommend any of them. I would have thought buying a used Jeep from a Jeep dealer would be the safest option. Always get an independent presale inspection. Lesson learned. More

Manny was respectful and professional! He took care of me and my vehicles I have bought from Clay Cooley (Formerly known as Don Davis). He always answered all of my questions and Updated m He took care of me and my vehicles I have bought from Clay Cooley (Formerly known as Don Davis). He always answered all of my questions and Updated me daily with status reports of my vehicles. I will be definitely asking for Manny whenever I bring another of my vehicles to be serviced. Good job Manny keep up the great work! More

I have worked with Lanie previously as my advisor and needed some more work done on my car and Bryant was also my advisor. They were both so excellent with communication and keeping me updated with infor needed some more work done on my car and Bryant was also my advisor. They were both so excellent with communication and keeping me updated with information and repairs were done efficiently. More

I took vehicle in for scheduled maintenance and technicians failed to identify several issues such as broken driveshaft and leaking oil cooler. Would be helpful to get good inspection and recommend technicians failed to identify several issues such as broken driveshaft and leaking oil cooler. Would be helpful to get good inspection and recommendations to address issues before they fail. More

I wasn’t satisfied with the service that was provided by Clay Cooley Dodge Ram Clay Cooley Dodge Ram More

Everyone we worked with was great, made it all very easy. Kameron was great to work with. Kameron was great to work with. More

I came in looking for a specific car that I found online and Zachary, my salesman, helped me with it. The process could not have smoother and he was so easy to work with. Once my wife is ready to buy a new and Zachary, my salesman, helped me with it. The process could not have smoother and he was so easy to work with. Once my wife is ready to buy a new vehicle, we’re going back to see Zachary at Clay Cooley! More

Everyone was helpful and reachable. Antonio the mechanic was amazing and thorough in his explanation. Antonio the mechanic was amazing and thorough in his explanation. More

It was a good shopping experience. I will come back in the future for my next purchase I will come back in the future for my next purchase More

It was great! It was such an easy process and would highly recommend to others. Thank you. It was such an easy process and would highly recommend to others. Thank you. More