Classic Nissan Newport News

Service of 2011 Juke Sarah Moore listened to my concerns that getting the struts replaced may not be the fix I needed. She made sure that the mechanics double checked the Sarah Moore listened to my concerns that getting the struts replaced may not be the fix I needed. She made sure that the mechanics double checked the repair and that any noise or symptoms my car came in with were fixed. Thanks for your patience and consideration. More

My experience with Priority Nissan service Sarah Moore has provided me with excellent customer service for eight years even before she became part of Priority Nissan. I recommend her highly an Sarah Moore has provided me with excellent customer service for eight years even before she became part of Priority Nissan. I recommend her highly and would never do business with any other Nissan dealership because of her. Thank you, Sarah, Ileana B. Echevarria 2001 Nissan Maxima GLE More

Poor customer service. I don't usually write reviews, but I felt that the public needs to know! I purchased a 2014 Nissan Pathfinder from Priority Nissan Newport News in Aug I don't usually write reviews, but I felt that the public needs to know! I purchased a 2014 Nissan Pathfinder from Priority Nissan Newport News in August of 2014. The whole sales experience was top notch. My salesperson was Kishna and she was fabulous. The pathfinder is by far my favorite vehicle I've ever had! At 11,000 miles my transmission went out and we took it back to Priority for repairs. We were treated like royalty. We were given a free rental car and everything was taken care of, no questions asked. Long story short, at 14,000 miles, the transmission goes out again, same story, free rental, quick repairs and I was on my way. Fast forward 4,000 miles, and you guessed it, transmission gone again. However this time was different. When my husband called to speak to the service manager Jay Cummings, we were told that he had moved to Williamsburg Nissan, and the new service manager in Newport News is Kenny Lee. Mr. Lee kept relaying messages to my husband and told us that we could not get a free rental, we would have to pay for it! Did I mention that my car is still under warranty? After several phone calls back and forth, we were told to take our car somewhere else because they didn't want to work on it! My husband asked to speak to Mr. Lee who wouldn't answer his phone even thought he was sitting at his desk when the call was transferred to him! It's a real good thing that we live 2 hours away from Newport News, because my husband would have probably made Mr. Lee's office a drive through! lol The nice lady that was relaying messages to my husband told him to call Jay Cummings in Williamsburg, which we did, and had everything taken care of by the end of the day. (and a free rental car)! I would like to wish Priority Nissan Newport News good luck with Mr. Kenny Lee, because I will never by anything from them again. Oh and I buy a new car every three or four years. I will be going to Williamsburg Nissan were they value my business. More

Service on 2014 Altima All of the personnel at the Service Department are wonderful. Service Advisor Sarah and her team always provide excellent service. I would recommend All of the personnel at the Service Department are wonderful. Service Advisor Sarah and her team always provide excellent service. I would recommend anyone to get their car serviced at Priority Nissan. More

Service This was my first time going to priority Nissan in Newport News. I arrived at 8:20am it took 2.5 hrs ..but they accommodated me in two ways and I real This was my first time going to priority Nissan in Newport News. I arrived at 8:20am it took 2.5 hrs ..but they accommodated me in two ways and I really appreciated the customer service that I received. I left there in shock driving down the street and couldn't believe the blessing that I had just received. I was signed up for priority free oil changes for life as well free state inspections.... I didn't go in there for that but I came out with a double whammy kudos More

Best car buying experience ever. I was turned down for financing for a vehicle at several locations. I was on line and ran across this dealership and the rest is history. I have never I was turned down for financing for a vehicle at several locations. I was on line and ran across this dealership and the rest is history. I have never had a straight forward person who is upfront and honest with you. John Figueroa was the best person to talk to and do everything he said he would. From the first phone call to the delivery of the vehicle was a great experience. I will be back to buy another car from him. The best part is not having to sit at the dealership all day. John had me in and out with my new truck pretty quickly. Thanks for the great car buying experience. More

Excellent service!!! Service Advisor Sarah Moore was exceptional. She made my visit stress free and set up the necessary follow up quickly. I will definitely be continui Service Advisor Sarah Moore was exceptional. She made my visit stress free and set up the necessary follow up quickly. I will definitely be continuing to get my car serviced at Priority Nissan in Newport News because of her. More