Classic Nissan Newport News

“DO NOT TRUST CLASSIC NISSAN”! in Newport News, VA I brought my vehicle to the Classic Nissan Service Department per Nissan Manufactu in Newport News, VA I brought my vehicle to the Classic Nissan Service Department per Nissan Manufacturing Company for Manufacturing Defects causing my vehicle to be Unsafe to operate, as well as open Recalls, and Minor Cosmetic Repairs. I was told that it would take about 2-3 weeks due to them being short staffed. Instead of my car being repaired, it was Vandalized, taken (STOLEN), and towed away without my knowledge, consent, and a legal explanation. A Sales Manager name JR contacted The Virginia DMV twice in attempt to gain ownership of my California Registered Vehicle in less than 2 weeks of it being in service. Then my was vandalized, and stripped of major important and expensive parts, such as the Entire “Transmission!” The vehicle was never returned back to me, although I was promised that it would be repaired and returned back to me on January 3rd, 2025 after being there several months, towed to another Nissan dealership without my knowledge or theirs, and then in February 2025, I was promised the same thing as months ago. Mr. Bullis claimed he got my car back. Except now my entire vehicle seemed to have just disappeared without a trace. No one is responding to me or returning my calls. I am a disabled person battling severe terminal illnesses, and I have been left without transportation for nearly a year, causing me to miss essential medical treatments out of state, a way to get my daughter to (college) school, and other places. Yet I’m still obligated to make payments on a vehicle I don’t have and is no use to me if I got it back without a transmission and never being repaired. This is inhumane gross negligence towards anyone, as well as illegal fraudulent activity, by employees hired and trusted to do the right thing by customers. A service employee falsified repair order records, reports in the Nissan database showing that all of my vehicles manufactured defects and recalls were actually completed. Which is completely false! As well as unauthorized towing after hours without my knowledge. The service manager Mr. Bullis provided false statements to the Police about my vehicle’s status. He lied and told the officer that my vehicle was repossessed by Nissan financial. I’ve never had an auto loan with Nissan financial, and I have never been late on my car payment with my California Credit Union. Classic Nissan has failed to provide documentation about my vehicle or the (theft) illegal towing. I don’t have a car due to this Dealership and no one seems to have the empathy to even care, including the Police! I can’t get cooperation from anyone including Nissan Manufacturing Corporation. Everyone involved is covering up for each other! In all of my years of living, it is unheard of! But, what they don’t know is that they do have an employee there that does care about others, and got tired of sitting back while customers were being taken advantage of by CLASSIC NISSAN. They also don’t think any of this is right and are willing to come forth and expose this Dealership and everyone beyond the fraud they see taking place, including with my vehicle, if they don’t do the right thing by me very immediately! This situation has caused me extreme hardship. And, a person with a heart, and compassion for others who have been wronged by this dealership finally got untouch with me. This is my last plea for CLASSIC NISSAN to right this wrong. I urge the dealership’s management, Insurance, and owner Mr. Damon Mills, to contact me immediately to resolve this matter legally with respect, fairness, empathy, understanding and compassion. Because no matter how you spin it, if it were you, or your ill parent (loved one), family member, or close friend, you wouldn’t have been this patient. I’m Praying to God that you all do the right thing. 🙏🏽 More

Great Buying experience. Garrett Keys did a tremendous job with the sale. Classic Nissan even helped me get a better interest rate on my dream car. Garrett Keys did a tremendous job with the sale. Classic Nissan even helped me get a better interest rate on my dream car. More

Alicia Rodriguez and the whole Classic Nissan Team made my first car purchase a wonderful experience. I can't believe the service, truly outstanding. my first car purchase a wonderful experience. I can't believe the service, truly outstanding. More

My first time purchasing from this dealership. Alicia was extremely helpful during the process. She was polite and professional and went above to make sure my needs were met. People in finance wer Alicia was extremely helpful during the process. She was polite and professional and went above to make sure my needs were met. People in finance were very helpful as well making sure I got the best deal. More

Since purchasing my car from this dealership almost one year ago, I have had the worst experience each time I have come into the dealership. Recently received auto repairs from the service department and d year ago, I have had the worst experience each time I have come into the dealership. Recently received auto repairs from the service department and do not plan on coming back if I have too! I will probably trade in the vehicle soon so I do not have to be associated with this dealership ever again! Employees in the service department have been extremely rude when speaking to me. Do not explain issues wrong with your vehicle and continuously put “customer refused work”. More

I had the pleasure of working with Alicia Rodriquez and Mike Timmons when purchasing my 2023 Tacoma. Alicia and Mike were very professional and more than exceeded our expectations. I had a minor issue that Mike Timmons when purchasing my 2023 Tacoma. Alicia and Mike were very professional and more than exceeded our expectations. I had a minor issue that I discussed with Mike the next day and will say he made sure that it was taken care of and to say the least I am more than pleased. Thanks for your professionalism! More

Very quick and convenient. Great place to get service! Fantastic people! I love bringing my cars here! Great place to get service! Fantastic people! I love bringing my cars here! More

Alicia Rodriguez sold me a 2024 Pathfinder and was great during the entire process. The management team was great too. Went above and beyond to get me the deal I was seeking. I would definitely purchase a during the entire process. The management team was great too. Went above and beyond to get me the deal I was seeking. I would definitely purchase another car from her when the time comes. More