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Classic Nissan Newport News
Newport News, VA
505 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 505 reviews
November 10, 2024
Alicia was a great sales lady,people person. .They worked out finally a fair deal on a used car..Watch out for extended warranty (only suggested price-negotiation. .They worked out finally a fair deal on a used car..Watch out for extended warranty (only suggested price-negotiation. More
by Geofrewalk5.7corn chip
Employees Worked With
Mike Timmons, ALICIA RODRIGUEZ
November 06, 2024
Classic Nissan of NN told me I needed my brakes replaced and wanted to charge nearly $800. When I took my car to another auto shop, they told me my brakes were fine, with half-thickness left. I bought my c and wanted to charge nearly $800. When I took my car to another auto shop, they told me my brakes were fine, with half-thickness left. I bought my car here and get free oil changes.... not enough to go back! Customers beware of recommended services. More
by nlnoble57
Employees Worked With
DeAuntre' Moore
September 18, 2024
This dealership is to refund me for Gap Insurance that I canceled. I spoke to Bill Price on the phone in July of this year 2024.. he confirmed the cancellation and said I will get my refund in 2 weeks. It’s canceled. I spoke to Bill Price on the phone in July of this year 2024.. he confirmed the cancellation and said I will get my refund in 2 weeks. It’s now September 18 and still no refund. He’s been ignoring me and the store manager JR Batchelor .. they’re wrong for trying to keep $800 …due to a customer that was supposed to be refunded a while ago. They’re not hurting for money. They don’t respond and they’re trying to steal money from people. They’re wrong and hopefully they will change More
by Amber A
Employees Worked With
Bill Price and JR Batchelor, Mike Timmons, MALIKA LIVELY
July 04, 2024
Mike Timmons, the Finance Manager was very unprofessional and walked out of the office and said “be like that” when I told him I was not interested in purchasing additional finance products. Let the General and walked out of the office and said “be like that” when I told him I was not interested in purchasing additional finance products. Let the General Manager know this occurred as well and it didn’t seem too important to them. Would highly recommend using caution before working with this dealer. The Sales team was fair to deal with, but be very cautious when dealing with Mike. More
by c320
Employees Worked With
Be cautious of this gentleman. , Mike Timmons
September 21, 2023
Does NOT Honor Service Contracts including Nissan Extended Warranty. example: Attempted to charge 385.00 in diagnostic fees for KNOWN recall items. Completely Disappointed. - - Do not recommend Extended Warranty. example: Attempted to charge 385.00 in diagnostic fees for KNOWN recall items. Completely Disappointed. - - Do not recommend. More
by JASON
Employees Worked With
Service Department , Daryl Johnson
September 14, 2023
Customer service was top tier all employees was very friendly and the best sales person is ROBBIE SHOULDERS he is very friendly amazing personality and was very much helpful..I purchased a 2023 rogue an friendly and the best sales person is ROBBIE SHOULDERS he is very friendly amazing personality and was very much helpful..I purchased a 2023 rogue and i love it More
by kris_0722
Employees Worked With
Lisa trower, Mike Timmons, DaRon Harris, MALIKA LIVELY, ROBBIE SHOULDERS
September 11, 2023
Bought a car Aug 4th. They were suppose to payvmy truck off. My next scheduled payment on truck would weeks later came out of my account. 800.00. I contacted dealership th They were suppose to payvmy truck off. My next scheduled payment on truck would weeks later came out of my account. 800.00. I contacted dealership they say payment was submitted... 22 Aug payment goes through. The original payoff is now 600. Dollars less and I have not received my refund. I have called 10 times now and still nothing. This is by far the worst dealership I have ever dealt with. Do not go hear. I am still calling daily because these fools owe me money. I will never go back here again. More
by stevensturm
Employees Worked With
Mike Timmons, ROBBIE SHOULDERS
August 23, 2023
I bought a new car from them never have I had so much problems with DNV I had to go to them an prove that I had insurance which I did have before I drove the car off the lot now today I got another lette problems with DNV I had to go to them an prove that I had insurance which I did have before I drove the car off the lot now today I got another letter wanted to know about when I bought my car. This should of been handled by the dealership. Instead of them calling me for days wanting me to fill out a survey, which I did. I am going to say honest if I had to do over I would of bought from GMC More
by Sally
Employees Worked With
Wendy
August 19, 2023
Great great service. A special "shout out" to Mike and Alicia who went out of their way to help us with the purchase. I would definitely come back. A special "shout out" to Mike and Alicia who went out of their way to help us with the purchase. I would definitely come back. More
by Rose
Employees Worked With
Mike Timmons, DaRon Harris, ALICIA RODRIGUEZ
