Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
199 Reviews of Classic Mazda Orlando - Service Center
Sort by
September 14, 2022
The entire customer experience from beginning to end is always the best. The staff tells you up front what to expect and keep you informed throughout the process. Classis Mazda has one of the best waiting always the best. The staff tells you up front what to expect and keep you informed throughout the process. Classis Mazda has one of the best waiting areas (or should I say Lounge Area) that I have ever been to. This trip I chose to bring some work with me while I waited. Before I could finish my vehicle was ready and I was on my way. Some say the dealer experience is costly. Not at Classic Mazda. It will be my go to for the life of my car. Thanks Mazda for always giving me something to look forward to when servicing my vehicle. More
by rstewart1262
Employees Worked With
Jeffrey
July 28, 2022
Very poor service experience. The tech botched the valve cover replacement on my CX-5 and I ended up having oil all over the top and front of the engine. Then I had to wait severa The tech botched the valve cover replacement on my CX-5 and I ended up having oil all over the top and front of the engine. Then I had to wait several more days for the parts to be ordered because they don’t stock many parts. Fortunately, after a third visit to this shop, my car was properly repaired. And sadly, after loosing so much oil due to their ineptness…the service ticket did not show that any oil was added to get the oil level back up. So I ended up having to do an out of cycle oil and filter change just to be safe. Caveat emptor wrt this service department. More
by Chevyrelic
Employees Worked With
General Manager
May 22, 2022
I’m always pleased with the service at Classic Mazda. Gary Moretti, my service advisor, is very knowledgeable and professional. I wouldn’t take my car anywhere else! Gary Moretti, my service advisor, is very knowledgeable and professional. I wouldn’t take my car anywhere else! More
by danielle779
Employees Worked With
Gary Moretti
March 27, 2022
Bought my 208 Mazda 3 at Classic Mazda East. Have had all service done there. They solved the two problems I have had through the years. I have always been satisfied with their work. Just in f Have had all service done there. They solved the two problems I have had through the years. I have always been satisfied with their work. Just in for full circle checkup. All OK. Service department said my car is in excellent condition. Gary Moretti was my service agent this time . He was friendly, helpful, and made sure everything went smoothly. More
by Cherokee
Employees Worked With
Unknown telephone agent. Did not like I could not speak to service agent.
March 16, 2022
Service was as expected and fast. Rich Barone was the service advisor and he explained the work to be done. Classic Mazda uses text and video to communicate service status and recomme Rich Barone was the service advisor and he explained the work to be done. Classic Mazda uses text and video to communicate service status and recommend additional service. Rich used this capability to keep me informed. The waiting area is very comfortable and my vehicle was ready earlier than I expected. More
by jzimm
Employees Worked With
Rich Barone
January 19, 2022
Gary Moretti, takes great care of me whenever I have an appointment, gets me in and out and always has a smile on his face. Very professional and makes sure My car has everything Needed till the next appoi appointment, gets me in and out and always has a smile on his face. Very professional and makes sure My car has everything Needed till the next appointment. More
by esatameera
Employees Worked With
Gary Moretti
January 14, 2022
Offer a service that can't provide. I was told that a loaner car would be available if it was needed during service and oil changes. I can't take time off from work to wait around for the car so I would loaner car would be available if it was needed during service and oil changes. I can't take time off from work to wait around for the car so I would need a loaner. I've had to change the appointment 5 times now because there's never a loaner available. My car is 1K miles over the limit and still going, their response is to just keep changing to a later date every time. More
by bmw7addict
Employees Worked With
Evan Noriega Thomas
