Classic Mazda Orlando

I wanted to post a review that accurately conveys my experience with Classic Mazda without putting them on a pedestal or vilifying them. Additionally this review serves as a cautionary tale for the naiv experience with Classic Mazda without putting them on a pedestal or vilifying them. Additionally this review serves as a cautionary tale for the naive customer like I was. Shawn and Vince with sales were great, and Julio in Finance was as well I still believe these individuals deserve a shout out for their phenomenal customer service. I did not experience haggling or anything of the sort like you expect at a dealership, and left happy on day 1 January 21st. I even got a coupon for a complimentary first oil change because of concerns I had about the car. However, I ran into trouble in paradise on January 27th, less than a week after purchasing the vehicle. I had an engine light on for a cylinder 4 misfire. I had not even driven the car for 300 miles at this point. Understandably I was frustrated with Classic Mazda because I felt like a thorough inspection of the vehicle should have indicated that some additional maintenance needed to be done. However the inspection only really stated that the previous oil change was failed and that the front breaks would need to be replaced soon. Long story short, another issue appeared and eventually a trusted independent mechanic was able to determine that my alternator was bad. I do not want to use accusatory language here, but I do find it weird that the dealership was in no way aware that the alternator was no good during point of sale. Maybe they weren't and I am unlucky BUT I am definitely mentioning it in this review for those that may be more educated on these matters. The big point I want to make is that when you buy a car as-is and the 5 day/300 mile warranty is up, you as the customer are responsible for any repairs that the vehicle needs. I tried to get Classic Mazda to do a good-will repair since the issue happened so soon after purchase but the most the GM could offer was a discounted diagnostic. I was naive, and now I know better and am looking to educate people who are new to buying used cars as-is. IF you buy newer cars at this dealership I imagine it's a wonderful experience for most. But if you're like me and buying from the 'Vehicles Under 15k' section please be cautious. I wasn't and I have had to already spend too much to repair the car when I have had it less than a month now. As long as you go in educated and prepared you should be fine and as a whole this dealership isn't awful like some I have heard about. More

Great and efficient service. The communication leading up and throughout the inspection was great. Video made any findings and /or recommendations very transparent. The communication leading up and throughout the inspection was great. Video made any findings and /or recommendations very transparent. More

My complete experience with Classic Mazda in Orlando was first class. From making the deal to picking up the car was great. Friendly, professional people and a beautiful dealership made buying my 64th car first class. From making the deal to picking up the car was great. Friendly, professional people and a beautiful dealership made buying my 64th car the best one yet. More

Classic Mazda in Orlando, FL overall typically does EXCELLENT maintenance & repair. This dealership is among the best organized & cleanest dealerships that I have EVER experienced with LOTS OF CREATURE EXCELLENT maintenance & repair. This dealership is among the best organized & cleanest dealerships that I have EVER experienced with LOTS OF CREATURE COMFORTS (including snacks) for those (like me) who wish to wait on their vehicles. The employees appear to function very well together like a "well-oiled team". My ONLY "gripe" is that on my last visit a few days ago, their COFFEE/HOT CHOCLATE MACHINE was out of order because that machine makes the BEST HOT CHOCLATE IN ORLANDO, FL! I actually "crave" having a cup of that hot chocolate as I am driving to the dealership for service, & it has always been available in the past. Hopefully, on my next visit it will be functional again. This is a pretty "nit picky" complaint but it's the ONLY one I have! More

This dealership is the best one in Orlando. You’re a name, never a number. You’re a name, never a number. More

From the time I first walked in the door, the entire experience was outstanding. From the right selection to a great showroom, it exceeded all expectations. Michael Shehata (sales) and Christian (financ experience was outstanding. From the right selection to a great showroom, it exceeded all expectations. Michael Shehata (sales) and Christian (finance) were great in every respect. More

Cool, friendly and perfect. His personality is so helpful and he tried to attract us honestly to buy. His personality is so helpful and he tried to attract us honestly to buy. More

Michael was an excellent sales person. Knowledgeable, friendly and helpful. He also helped us after the sale. Knowledgeable, friendly and helpful. He also helped us after the sale. More

Alex Quintela was our sales person and we will definitely be returning to him! Our experience with him was so smooth, he took his time and never pushed on a more expensive vehicle. Alex was patient, he liste be returning to him! Our experience with him was so smooth, he took his time and never pushed on a more expensive vehicle. Alex was patient, he listened and we walked away with what we wanted. Alex went above and beyond his job , by even helping us move our stuff from old car to new car, he was even super kind to our children! Highly recommend working with Alex, I will be definitely return to work with him again! More