Classic Kia - Service Center

I always have a great experience at Classic Kia. The entire staff is very friendly, professional and helpful! Out of all the experience I have had with car dealerships, this dealership has been by The entire staff is very friendly, professional and helpful! Out of all the experience I have had with car dealerships, this dealership has been by far the best! More

I had an outstanding experience with Kia service department, everyone was very friendly and helpful. My duration for service on my car was shorter than expect! Thank you Classic Kia for amazing s department, everyone was very friendly and helpful. My duration for service on my car was shorter than expect! Thank you Classic Kia for amazing service! More

Follow up to my recent "missing spare tire and jack" issue with Service "Manager" Mike Flament; I really should have read some of his reviews prior to submitting my own! Mr. Flament has several very p issue with Service "Manager" Mike Flament; I really should have read some of his reviews prior to submitting my own! Mr. Flament has several very poor reviews similar to mine. What's surprising here is that by continuing to employ Mr. Flament despite the way he treats customers, Classic Kia is clearly disinterested in customer satisfaction which is extremely unfortunate. More

Absolute worst service department in all of Lake County. My daughter's Kia Soul had a recall on the engine, and unfortunately after keeping her vehicle for over two weeks, it was returned to her with the f My daughter's Kia Soul had a recall on the engine, and unfortunately after keeping her vehicle for over two weeks, it was returned to her with the full spare tire and jack missing. Of course, she did not realize it was missing until yesterday when she got a flat and needed the spare. The recall work was completed in July. I happen to be an automotive sales professional in Lake County as well, and on the recommendation that the service manager Mike Flament was a "nice guy" I rang him up hoping to discuss and looking for a professional concerns. I simply explained that the car was purchased within a year, it most definitely had a spare tire and jack in the car at the time of purchase. The car had never been out of my daughter's possession (other than quick oil changes and car washes) other than during the recall work preformed at Classic Kia. I explained to Mr. Flament right from the start of my conversation that I was not accusing anyone of anything, that given the ongoing auto industry market conditions, not only are new and used cars in high demand, so too are parts and during this crazy market, I have no idea what happened, but that I would surely appreciate professional courtesy pricing on a new spare tire and jack or the like. Mr. Flament was extremely defensive at the onset, a terrible listener, and kept circling the conversation around to accusing me of accusing them of stealing. Personally, I would never accuse anyone of stealing without concrete supporting evidence. In fact, I prefaced the conversation with "I am not accusing anyone of anything.....but this is what happened..." Again, Mr. Flament had a patent answer he was sticking to and my words were of no interest to him. However, he did say he would "look in the back to see if we have her spare tire laying around and will call you back." Which he did, and even more unprofessional and confrontational than during our first phone conversation Mr. Flament stated he spoke with the service tech who worked on my daughter's car and he says he didn't touch your daughter's spare tire, and he's worked for me for over 20 years, I believe him, and he doesn't have it. Well, again Mr. Flament, I do know the inner workings of a dealership and I know that several other people have access to a customer's vehicle while it's there for service. I didn't ask you to or expect you to confront a service advisor. We're you expecting an admission. Really now! All I asked you for WITHOUT ACCUSATIONS was some professional courtesy on a part. You stated you were "not interested" in working that out and hung up the phone on me. THIS SERVICE DEPARTMENT DOES NOT CARE ABOUT CUSTOMER SATISFACTION AND DOING THE RIGHT THING. PLENTY OF OTHER DEALERSHIPS DO CARE ABOUT CUSTOMER SATISFACTION, YOU HAVE A CHOICE IN WHO TO BRING YOUR BUSINESS. More

I always have a great experience dealing with Mr. Lopez in the service dept. I appreciate his friendly manner and knowledge of what service I want done...He's the Best! in the service dept. I appreciate his friendly manner and knowledge of what service I want done...He's the Best! More

Mr. Freitag here. Had service done today and as always service is outstanding. I recommend anyone thinking about a new car. This is where you want to go. Been a customer since 2011 service is outstanding. I recommend anyone thinking about a new car. This is where you want to go. Been a customer since 2011 More

Terrible Service/Repair Department, Incompetent, Won't support warranty issues, Disrespectful, Could not diagnose problem and didn't try to solve problem or take responsibility for issue. I bought the car support warranty issues, Disrespectful, Could not diagnose problem and didn't try to solve problem or take responsibility for issue. I bought the car new at that dealer. It's a long story, over months and years, and was not solved until I contacted Corporate Kia and found another dealer to diagnose the problem. In the meantime, I could not drive the car at night or in bad weather. I bought my new Kia there but I would never buy a car there again!! More

Terrible service manager and service dept. My mother who is 67 years old (sweet sweet lady) bought a vehicle from here and maintenance it on a regular basis. They mistakenly messed up and left something ou is 67 years old (sweet sweet lady) bought a vehicle from here and maintenance it on a regular basis. They mistakenly messed up and left something out or off and she had to bring it back for them to correct, then tried to tell her she wasn't serviced in a month when she was. She had the paperwork to prove it and then brought the car back due to a noise it was making. They told her that it looked like coolant was leaking, but there was never anything under the car and then told her to drive it to see if maybe the noise would go away. WHAT!?!?! What service dept says that. Come to find out her engine was in engine failure and as faithful as she is to caring for her car and the mishaps while receiving service there they just didn't want to take responsibility for a mistake on their behalf. Not just that, but my daughter who also has a Kia called to have her car towed and serviced there due to an issue the warranty should cover and they basically asked her the problem and said oh no we can't diagnose it and doubt the warranty will cover it. Just dismissive and rude, but funny thing is she called a different Kia dealer in another town and they were so helpful and come to find out she did have options for her issue (possible gas or component issue) and warranty would cover or she'd pay a small deductible through her insurance. I am not just writing this because this is my family, but also to protect others as times are hard and people deserve better than to be taken advantage of and dismissed in this way. More

Rude service manager on duty, "Mike". I made the mistake of not thoroughly reading a service special coupon, which I received as an email attachment, to realize it did not apply to my vehicle because it use of not thoroughly reading a service special coupon, which I received as an email attachment, to realize it did not apply to my vehicle because it uses synthetic oil. Asking for a manager for an explanation, Mike pointed out the statement in the body of the offer referring to synthetic oil vehicles. I acknowledged that I had not caught that previously. Standing there processing my mistake and voicing dis-satisfaction at what I felt was a misleading offer, the conversation and Mike's tone became un-necessarily uncomfortable. Mike repeatedly pointed to the wording on the paper stating that it did not apply to synthetic oil vehicles. Multiple times I conceded I had not seen that before but now I do, and I wondered why I would receive a service special coupon that did not apply to my vehicle. Mike stated that all offers go out to all Kia owners but that things could be adjusted so that I did not receive any more email notices. At one point he gestured toward the exit and invited me to "be on your way". I stayed and had my oil changed. Other members of the service garage I have interactions with have been very nice, but I think Mike needs to re-view the customer friendly training video. More