Classic Kia of Carrollton - Service Center

The salesman, Charles Washington, made me feel extremely uncomfortable. I needed my servicing done for my very lightly driven car. He kept pushing and pushing for me to have services done that I don’t nee uncomfortable. I needed my servicing done for my very lightly driven car. He kept pushing and pushing for me to have services done that I don’t need to have done for several thousand miles . I don’t want another oil change when I go back for the service. The stickers that he attached show that I need to have my oil changed in 3000 miles and I paid about $150 for the good oil, etc. In a few months, I will take my car back for a major servicing but I hope that you aren’t going to try to push the oil change as well, After everything, you didn’t even put air in my tires. I don’t like the way Charles or Kia made me feel as a customer. I have bought three cars from you, including my new Soul. I don’t really want to buy another car there. I don’t feel comfortable with the way your salespeople,, especially Charles made me feel. Respect your customers. It is what keeps you in business. I am embarrassed and regret being your customer for almost twenty years. I have a disability. I would rather go where I am treated with respect and who respects when I say I am not ready for a service and it is not brought up again. In about 3k miles, I’ll bring it back. Again, Charles and Kia needs to treat customers with respect. I NEVER WANT TO WORK WITH CHARLES AGAIN! I am a long time customer, please treat me with some respect and at least listen to what I say and request. Accept my request and don’t try to set services that aren’t needed for months or years! More

Jason was personable and knowledgeable. He gave recommendations and reasoning behind it. Also he provided updates during my wait. He gave recommendations and reasoning behind it. Also he provided updates during my wait. More

The customer service was the best everyone was very nice and they made me feel my car mattered. and they made me feel my car mattered. More

Excellent and courtesy personal and very professional and they listen to what we had to say and took good care of us they listen to what we had to say and took good care of us More

While Charles was courteous, what's stopping me from giving him a 5-star review is that he told me something that was outright false. I told him upon my arrival that my right front tire had a piece chip giving him a 5-star review is that he told me something that was outright false. I told him upon my arrival that my right front tire had a piece chipped off. As I left the dealership, I asked him how the tire was, and if the techs needed to do anything. He said no, my tires were only rotated. They were not rotated (I was not charged for that), and the tire that was damaged is in the same position. Honestly, I don't think they looked at the tire to assess its viability. They only topped up my tires with air. More

The people are nice and professional. Only complaint that I have is the amount of time that it takes to get an appointment. I am grateful however, that they fixed my car. I've had no issu Only complaint that I have is the amount of time that it takes to get an appointment. I am grateful however, that they fixed my car. I've had no issues. More

Courteous staff and prompt service! Charles was knowledgeable on the services that were necessary for my vehicle and was courteous throughout the time I waited for work to be completed. Charles was knowledgeable on the services that were necessary for my vehicle and was courteous throughout the time I waited for work to be completed. More

Clean, service check in was smooth and organized, service was done in a timely manner was done in a timely manner More

People were nice but the main issue was to fix the recalls. One of the recalls was roof molding. I had and still have a black strip on my car that was not sealed properly and it was thinking this woul recalls. One of the recalls was roof molding. I had and still have a black strip on my car that was not sealed properly and it was thinking this would get fixed but instead, it continues to poke out. It is not interfering or affecting my driving, nor does it seem to damage my car further, but I think it should have gotten resolved during my appointment. Now if I want it to get fixed, I have to take more time out of my day during the dealerships limited hours being open, to get it checked out again. That was the only problem I had. I had a paint warranty but they said that I’d have to go back to the dealership that I bought my car in to get that looked at, which I also thinking is ridiculous. 3 stars for sure More

Jason took great car of me and my vehicle. He kept me updated on the process throughout the entire service appointment of my vehicle. He kept me updated on the process throughout the entire service appointment of my vehicle. More