Classic Kia of Carrollton - Service Center

Vultures, harassing, can’t and won’t understand the word no. Try to get over on a person who doesn’t have a good understanding of the car buying process no. Try to get over on a person who doesn’t have a good understanding of the car buying process More

Friendly, Professional, and Prompt. Trustworhy quality service that won't break the bank. I have come here a few times and would gladly bring it back here again. Trustworhy quality service that won't break the bank. I have come here a few times and would gladly bring it back here again. More

Bobby was so helpful & knowledgeable, he knew exactly what I needed. Plus, I didn't wait long for my Oil change and my car was washed & vacuumed. It was a great service experience. Excellent service! what I needed. Plus, I didn't wait long for my Oil change and my car was washed & vacuumed. It was a great service experience. Excellent service! More

Bobby was amazing. attention to detail and customer service was excellent! Very detailed explanations and kept me updated. attention to detail and customer service was excellent! Very detailed explanations and kept me updated. More

At first, I was going to write this review angrily. I decided that wasn’t necessary and I am going to just relay the facts. I’ve gotten my car serviced here twice before. On a good day, the customer se I decided that wasn’t necessary and I am going to just relay the facts. I’ve gotten my car serviced here twice before. On a good day, the customer service is mediocre at best so I’ve come to expect that as the standard. The bar was definitely lowered after my most recent experience. My car stopped on a Friday night. On Saturday morning, I had it towed to this dealership. On Saturdays, they are by appointment only but the rep (who was very unprofessional and short on the phone) stated it would be looked at on Monday. I had to reach out to them for that information. There was no proactive communication. I reluctantly accepted this answer and waited. Monday comes around. I hear nothing. I call and couldn’t get ahold of anyone. I finally receive a text message from Jason confirming that they have my vehicle and I was told that it’ll be taken in for diagnostic. I reach out in the afternoon as by that time about 3 hours had passed. My vehicle is still in line to be looked at. 6:30 pm rolls around and I hear nothing. Now we are at Tuesday. Tuesday, Jason texts me and says they’re doing the best they can but they have a whole bunch of vehicles that have been in the lot for awhile. He makes it seem like he’s doing me a favor by getting my car ahead of another that’s been in the lot since October. If you’re 5 months behind that’s your business, but you’re not doing me a favor by getting my car in over a car where there is clearly no urgency on fixing. If there were urgency in that other customer, they wouldn’t have their vehicle sitting in the lot for 5 months. That information is not reassuring to a customer at all. I receive an update at 3:30 that says what the issue is and I get quoted $1,110. I let Jason know I have a warranty and ask if he can reach out. Mind you, it’s 3:30 in the afternoon. It takes 15 minutes to make a phone call to the warranty company. 5:00 pm rolls around I get a text message from Jason. He lied. In writing. He said he could not get ahold of the warranty company and he would try again the following day. I found that to be interesting so I called the warranty company myself and guess what? They picked right up. No wait. The rep from warranty company also proceeded to advise me that there was no record of the dealership attempting contact and that the phones were slower than day, so the process would have been quick if Jason had truly called. I call the KIA dealership back and I get in touch with a man named Eric. I say Eric, I really need your help. Jason stated he was unable to get ahold of the warranty company. I let him know that’s not true because guess what? They answered. Can you please, please, call them really quick for me and file the claim. Eric said no sir, I am not sure if I can do that for you I have too many people ahead of you and essentially disconnected the line. Then sent an apology text as if that makes up for the poor customer service. We are now at Wednesday morning. My vehicle was supposed to be finished on Wednesday, per a text message I received Tuesday. It wasn’t. But funny enough, Jason was “finally” able to get ahold of the warranty company. The work was finally done but for some reason unknown to myself, I still didn’t get a “your vehicle is ready” text. Thursday morning rolls around. I’m fed up. I call. Suddenly my vehicle is available for pickup. My experience with this dealership: horrible, retroactive communication. Horrible customer service. And lies. OH! I didn’t tell you the best part of it all. They quoted me $1,110. Guess how much they quoted the warranty company? $976. These crooked, lying, thieves were going to get an extra $134 out of me that clearly wasn’t necessary. Needless to say, I’m never returning. And it’s a big business so I’m sure they don’t care and that’s okay. More

Bobby was amazing. He was extremely polite and very informative. He communicated with me the things that were needing to be done as well as recalls that needed ti be ad He was extremely polite and very informative. He communicated with me the things that were needing to be done as well as recalls that needed ti be addressed. My overall experience was very satisfactory. I will be returning. Thank you again Bobby! More

Bobby was great! Very professional and timely in responding with updates and when my car was ready for pickup. Very professional and timely in responding with updates and when my car was ready for pickup. More

Bobby is nice and helpful. He offers useful information with good service and time management. He offers useful information with good service and time management. More

They did a great job. I’m very grateful for the shuttle back and forth, I’m very grateful for the shuttle back and forth, More

I had an excellent experience; quick turnaround for appointment and comfortable waiting area for customers appointment and comfortable waiting area for customers More