Classic Kia of Carrollton

Stephen is always my go to guy when purchasing my cars. Highly recommend the dealership for hiring professional car experts. Highly recommend the dealership for hiring professional car experts. More

Service manager was not pleasant nor helpful. They do not answer the phones. I had an oil leak, and the car was still under warranty so I scheduled the soonest appointment available which was Mon They do not answer the phones. I had an oil leak, and the car was still under warranty so I scheduled the soonest appointment available which was Monday AM. I ended up leaving the dealership frustrated. He was accusatory and condescending when i explained the issues and told me I should have called it in. Maybe you all should answer the phones. I left and traded that car in and bought a Honda so I wouldn't have to deal with that hassle. More

We test drove at Classic Kia of Carrollton this weekend. We didn’t have an appointment but they were able to us us right away. The staff was friendly and low pressure. Unfortunately they did not have the ve We didn’t have an appointment but they were able to us us right away. The staff was friendly and low pressure. Unfortunately they did not have the vehicle with the trim level we want in stock or we would have bought from Alex right then. It was a pleasant car shopping experience after going to over dealership earlier in the day. More

I was skeptical 🤨 about going into the dealership because I knew my credit wasn’t the best. Jesus made the entire process so seamless with NO pressure. Jesus and Sam even took my trade in and I still because I knew my credit wasn’t the best. Jesus made the entire process so seamless with NO pressure. Jesus and Sam even took my trade in and I still owed money on it. Then JJ the Finance Manager was AWESOME 👏🏾 as well. All 3 of those guys made my buying experience wonderful. I am still pinching myself. If you looking to buy another vehicle and think 🤔 you CAN NOT get out of your current auto situation? Please look 👀 these 3 guys up and let them help you the way they helped me. I am a HAPPY 😊 SATISFIED CUSTOMER!!!! More

Bad Customer Service IF YOU ARE WANTING A KIA TELLURIDE, ORDER IT BECAUSE EVERYONE WANTS TO CHARGE $8,000-$10,000 OVER THE MSRP. However, if you order one from this dealer IF YOU ARE WANTING A KIA TELLURIDE, ORDER IT BECAUSE EVERYONE WANTS TO CHARGE $8,000-$10,000 OVER THE MSRP. However, if you order one from this dealership before you sign the dotted line look at the sticker on the window and see if its the one you order because they took the sticker off of ours and we did'nt see that they charged us $210 for floor mats that I specifically told them before ordering it that we are going to buy the hard ones ourselves. Then they charged us for a cargo net that I did not order and was NOT on the sticker I sent them of the vehicle I WANTED! Then some condescending sales person calls me and tells me "It came that way" and "I got a good deal" Basically deal with it. For one, whats the point of ordering one with what you want and don't want in it??? 2nd, I didn't get a good deal! I paid the sticker PRICE!!! After waiting over 3 months. That's why I ordered it so dealerships don't screw me over and have me pay the 8-10k over the MSRP like they do those who dont know. To be told by this guy to deal with it pisses me off because good customer service would say something like, "Sorry sir for the mix up, I know you said you didnt want floor mats and this cargo net wasnt on the sticker sheet your sent us, so I can offer you this..." Maybe so hard floor mats like I was going to order with the $210 that I paid for carpet mats I did order! But NOPE, this guys tells me his hands are tied and I got a good deal. A good deal is paying less than MSRP not OVER! Never again will we go to Classic Kia!!! More