Classic Honda of Midland - Service Center
Midland, TX
570 Reviews of Classic Honda of Midland - Service Center
Matt was so far above average with his customer service that my wife and I wanted to be sure he was recognized for this. My wife and I instantly noticed he was not average when he came out to the car. Smil that my wife and I wanted to be sure he was recognized for this. My wife and I instantly noticed he was not average when he came out to the car. Smiling and so friendly, wanting to be sure our experience was easy and worry free. He went above and beyond to be sure the right person worked on our car. Matt sealed the deal for you guys to be the only place we go for service and when it’s time to trade in, you’ll be our first look. Thanks so much Matt, Trevis & Casie Larson More
I want thank Jerry and his sevice team. They definitely went the extra mile to help me with my vehicles service needs. Thank you all! went the extra mile to help me with my vehicles service needs. Thank you all! More
I've dealt with Matt several times over the last year. He's a phenomenal employee and his customer service is top notch. He's very professional, courteous, and communicates very well from start to finish. He's a phenomenal employee and his customer service is top notch. He's very professional, courteous, and communicates very well from start to finish. My issues are the vehicle itself. We've been in multiple times over the last year for a variety of different issues. I'm afraid we've got a bad Honda Odyssey that will end up being a lemon. More
Matthew is courteous and professional throughout the service. During the intake he asks questions and explains how the repairs will proceed. Then he follows up by text or phone to keep me updated. When service. During the intake he asks questions and explains how the repairs will proceed. Then he follows up by text or phone to keep me updated. When completed he patiently goes over the repair order to make sure I’m satisfied. Lisa in parts is also very conscientious and helpful. More
My 2018 HRV's engine noise was incorrectly diagnosed by Classic Honda as a serpentine belt tensioner pulley. A new pulley was installed. The noise continued and on a recent (11/10/2020) trip to the Denver Classic Honda as a serpentine belt tensioner pulley. A new pulley was installed. The noise continued and on a recent (11/10/2020) trip to the Denver Colorado area I visited Mile High Honda for an oil change. The service writer assisting me, Robert Rivera, asked that I return so that the engine noise could be properly diagnosed. I indeed returned two days later and in less than two hours the noise was diagnosed as " an issue where the oil pump journal and timing cover are not aligned correctly" The Mile High technician contacted the Tech Line and was informed of a known issue and a case was opened. This issue is going to require a new short block assembly and timing cover. I have lost all confidence in Classic Honda !! More
Service was amazing Jessica Proto helped with everything and anything I needed and was very helpful answered every question I had she was very professional and anything I needed and was very helpful answered every question I had she was very professional More