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Classic Honda of Midland
Midland, TX
2,912 Reviews
Classic Honda of Midland is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 2,912 reviews
June 14, 2023
Worst customer service I have ever experienced in Midland, TX. Yesterday, I went to the dealership with the complete intention of buying a car listed on the website. Once I walked into the sales floo Midland, TX. Yesterday, I went to the dealership with the complete intention of buying a car listed on the website. Once I walked into the sales floor, I could tell this experience wasn't going to be enjoyable. Upon walking in no one greeted me. I stood for 10 mins before anybody decided to walk up and ask what I need. Finally, a saleswoman, who didn't say her name; asked what I need. I showed her the picture of the car listed on the website and said I want to test drive it. When she pulled the car around and opened the door, I was shocked. The car was filled with trash, completely dirty, and there was a huge water gun in the floor of the passenger seat and the outside of the car was filthy. We went one block, and I noticed 3 warning lights. I immediately turned the car around and said I'm not driving this car until the warning lights are off. I also said I needed to car cleaned before I could make a decision on it. The saleswomen refused to get it cleaned. At that time her sales manager grabbed the keys to our trade in, did not introduce himself and went to look at our car. They came back with a number that was too low, but that was the least of my concerns at this point. Not once was I offered any water or treated any way like a buying customer. Finally, Raul Carrillo the sales manager walked up and shock my hand, mind you I have been at the dealership for over 20 mins, and this is the first handshake. He was rude and disrespectful, and I was again told they wouldn't clean the car unless I promised to buy it. I said I can't make a decision on a dirty car and also notified them that the mileage was 1,800 miles off from what was advertised on your website. At this point it was clear this dealership didn't want my business and I walked out. BUYING BEWARE DONT GO THERE UNLESS YOU WANT TO BE TREATED HORRIBLY! More
by Mr. L
Employees Worked With
Sydney Sanchez, Raul Carrillo
June 13, 2023
Jeff, my salesman, and the whole staff at the dealership went above and beyond to help make this a fast and satisfactory transaction. Highly recommend them! went above and beyond to help make this a fast and satisfactory transaction. Highly recommend them! More
by jktaylor1234
Employees Worked With
Jeff Martinez, Jackie Castellon, Ben Bazi
June 07, 2023
Great people and great service I had the pleasure of working with Steve this time great guy of course and everyone in the establishment was friendly and nice with smiles and hellos but besides the great working with Steve this time great guy of course and everyone in the establishment was friendly and nice with smiles and hellos but besides the great customer service they get you in the car you want can’t recommend this place enough great work More
by Conqueror Of Stars
Employees Worked With
Trevor Gordon, Trent Barron, Stephen Lucano
May 31, 2023
Sales persons were awesome, especially Steve Lucano and sales manager, Raul Carillo, and the finance manager, Jackie Castellon, made very comfortable1 They treated us royally! Thank you very much Classic sales manager, Raul Carillo, and the finance manager, Jackie Castellon, made very comfortable1 They treated us royally! Thank you very much Classic Honda, we'll keep coming back. More
by Steve
Employees Worked With
Raul Carrillo, Jackie Castellon, Stephen Lucano
