Classic Hampton Auto Mall

Great if you like paying extra We purchased our Mercedes Sprinter for our business not realizing that everything cost triple what a normal van would cost to service. We scheduled a We purchased our Mercedes Sprinter for our business not realizing that everything cost triple what a normal van would cost to service. We scheduled a oil change expecting it to be a little over $300. The service adviser had our employee sign a work order for $675.00 even though he was asked to call if the service required anything more than an oil change. Our office was told that they could not tell us what service was needed by the mileage of around 20k. They were specifically asked to call us with a price once they had the vehicle. Upon arrival, a oil change, fuel filter, wiper blades, and tightening u bolt's ( something that should be covered under the 36,000 bumper to bumper) added up to $675.00 yet we received no call. They had our employee sign the work order and began to proceed with the work not authorized by the owner on the work order. I was lucky enough that I was able to stop them before doing the work. After voicing my opinion of $175.00 in parts costing $675.00 to install , the service adviser told me that I obviously did not hear him say that they were changing the fuel filter and the wiper blades. I was TOLD to wait outside until they brought it up. Once brought up I was told I had to come back inside and sign something to get my keys back. Then I was told after commenting about the prices again, " Well our business is flourishing which is obviously not the case for some people." At that point I gave my spare key to my tech and told him to go ahead and leave. I asked again for my key and was told I could either sign his invoice or he has the one for $645.00 ( after a $30 coupon we had ) that my employee signed. I told him I guess I can get my key back in court and left. The Sprinter is a great van but Mercedes didn't think about small business when they built it. Anything that requires $300 oil changes, and $375 worth of fuel filter, wiper blades ( not needed) and bolts tightened at 20k miles isn't built for the working man. I am guessing Tysinger is the perfect place for folks that don't look at their bills and have come to expect the higher ownership cost that comes with Mercedes. When Mercedes launched their ad campaign with something to the effect of "ready to work" as a slogan, I guess they meant you better be "ready to work" so that you can pay their service fees and for the court cost to get your keys back. I don't think that Mercedes is a good fit for small business. It was okay that they dropped the ball after being specifically asked to call if there was anything else needed. It was okay that they made an assumption that someone with an entirely different name than the name on the repair order was authorized to sign for more than double the requested work. However when the responsible person ( me) takes issue with you not doing your job and essentially tip toeing across the line of breaking the law ( VAC 59.1-207.3 ) save yourself the trouble and hand him his keys and apologize for the mix up. More

Best dealership experience ever Wendell is the best!! He made our dealership experience awesome. Tysinger gives new meaning to the word professionalism. We have Never been to a dea Wendell is the best!! He made our dealership experience awesome. Tysinger gives new meaning to the word professionalism. We have Never been to a dealership that we walked out of happy. I can not say enough good things abou Wendell our salesman or Pam Farmer in finance. Word of mouth is the best advertising and I have been telling everyone about this place. A1 dealership. Thank you Wendell and Pam for making our experience such a good one! More

Frist time car buyer I can't Thank James Barge enough for making this sale a good one. He was very professional and patient with me. I would recommend him to anyone. T I can't Thank James Barge enough for making this sale a good one. He was very professional and patient with me. I would recommend him to anyone. Top rate service, thank you. More

Awesome customer service and they'll work with you!!! I was in an accident and needed a vehicle quick!! Tysinger helped me get the car that I wanted and was so welcoming during the entire process. I was in an accident and needed a vehicle quick!! Tysinger helped me get the car that I wanted and was so welcoming during the entire process. More

GREAT DEALERSHIP; GREAT EMPLOYEES AND MANAGEMENT!!! This dealership has quality leadership, and you see that in every employee there! They know how to treat customers; honestly. You will have a great This dealership has quality leadership, and you see that in every employee there! They know how to treat customers; honestly. You will have a great experience at Tysinger!! I was amazed at the outstanding customer service from the Sales Manager, and all the employees, as well as the service department. If you are looking to buy a Mercedes, this is the place! Their salesmen are so honest, they told me I would lose too much money trading in my car I recently purchased. They offered to sell me an extended warranty for $700 less then I was charged at Virginia Beach Mercedes. Hopefully, one day I will return and buy a great car from Tysinger! I want to thank you so much for your support, time, and courtesy. You are all so wonderful, I just had to write this review! Thank you! Ann Wells More

Honest and respectful The first thing I'd like to say is I have all the respect in the world for the sales person Karone Johnson. I have never met a sales person like him. The first thing I'd like to say is I have all the respect in the world for the sales person Karone Johnson. I have never met a sales person like him. I have to add I've been to buy cars at other dealers and gone wih friends and family. Never have I ever dealt with a care salesman with such fortitude as this man. Very honest and humble man who i would recommend to friends and family any day. When I first came to the dealership it was on Saturday 2/17/2018 I drove up and instantly he asked if he could help. We parked and we told him which car we were looking for he found out that car would not be avalible until Thursday. Then asked us if there was another that he could show us. We said we were sold on that particular car and he then said ok;took down our info and said he would make sure he called when it was ready. I have to add once he has respectful and honest the entire time we were there and that itself was new to me. No pushing another sale just understood what we wanted and took the chance that we would be back. So that Thursday he calls me and asks if I was still interested. We start doing as much over the phone and through emails as he can to make it a smoother process when we get there. I get off work nd me and the wife get there nothing has changed same low pressure guy. We do our paperwork and go to Pam Farmer lovely lady who also is very kind and honest low pressure woman. She made it easy and effortless in the process great people. More

A terrific car buying experience! Tim Bruff and the team at Tysinger are true professionals . . . knoweldgeable, responsive and interested in making the experience a pleasure. They de Tim Bruff and the team at Tysinger are true professionals . . . knoweldgeable, responsive and interested in making the experience a pleasure. They delivered on all counts! More

Racist The sales guy was amazing and very easy going. However, when it came time to complete my financial paperwork, Sean was the individual who processed my The sales guy was amazing and very easy going. However, when it came time to complete my financial paperwork, Sean was the individual who processed my paperwork. He started to discuss one of the salesmans in the Hyundai store, who apparently was African American. I overheard Sean calling this salesman the "n word". I was deeply disturbed by this incident. I was taken back by his language and vulgarity. I plan on writing a formal complaint. This type of behavior is unacceptable, especially in a professional setting. I would never recommend him to anyone I know. More