Classic Hampton Auto Mall

This place is quite terrible. I don’t recommend it at all. The issues are too numerous to list. Do yourself a favor and drive on over to Southern Hyundai in Newport News. I don’t recommend it at all. The issues are too numerous to list. Do yourself a favor and drive on over to Southern Hyundai in Newport News. More

I have been a Tysinger customer since 2012. I tried to get an appointment for a state inspection on my 2013 Hyundai Santa Fe Sport. I was told it would be a month before they could get to it. I tried to get an appointment for a state inspection on my 2013 Hyundai Santa Fe Sport. I was told it would be a month before they could get to it. The only other option was to leave it for 2-3 days and they would see what they could do. That is no way to run a business. More

This location needs some help. When you book your service appointment they’re super backlogged so it might be days after dropping off your car before they start servicing it. For m When you book your service appointment they’re super backlogged so it might be days after dropping off your car before they start servicing it. For me I waited 3 weeks from when I dropped off my car to when I picked it up. All without a loaner vehicle and I had to be the one to follow up with them about status updates on if the car was ready or not. Not to mention they drained my 12v battery and they had to replace it. On top of all of this the repair they performed didn’t fix the issue. So 3 weeks of waiting to fix this issue for nothing. I will not be returning here. More

Not pleased at all and really thought I was a valued customer. Waited all day for service guy to tell me tires not even there had to go to discount tire and spend money. Very disappointed in Classic if customer. Waited all day for service guy to tell me tires not even there had to go to discount tire and spend money. Very disappointed in Classic if it was still Tysinger different results in my opinion. Service was cool up til 4/16/23 More

Had a bunbch of smoke coming from my Smart Car. Towed it to Classic Hampton Auto Mall. Turns out there was less wrong with it than I thought. Earnest had great customer service skills. He kept me u Towed it to Classic Hampton Auto Mall. Turns out there was less wrong with it than I thought. Earnest had great customer service skills. He kept me up to date on everything. Car is back and running great! Thank you guys! More

Since I purchased my car in 2016 Tysinger refused to fix my steering issues. I brought the car in several times and was treated horribly by service advisors and Managers. Everytime I brought my 2016 Smart c my steering issues. I brought the car in several times and was treated horribly by service advisors and Managers. Everytime I brought my 2016 Smart car in the advisor and Jay Busey always found other issues and the car has progressively gotten worse since 2016, to the point where I have almost died because I could not turn the steering wheel. I always told the service advisors this and they just blatenly ignored me. I have been so upset since purchasing this Smart to the point where my health is suffering. I owe so much and this could have been fixed back when I purchased this car. I feel I purchased a lemon. I have list all trust in car dealerships and just wish you could still ride Horses. More

A very unpleasant experience. Extremely dissatisfied with the customer service and followup. Not even the customary welcoming to the dealership template contact/email from upper administration offering with the customer service and followup. Not even the customary welcoming to the dealership template contact/email from upper administration offering their assistance! More

This dealership quoted a price and did not honor the price. They went up $8,000 from the price that the sales manager quoted. I’ve worked with Mercedes’ for a long time and I’m very disappointed that price. They went up $8,000 from the price that the sales manager quoted. I’ve worked with Mercedes’ for a long time and I’m very disappointed that they pulled a “Bait & Switch”. They have no integrity and I would caution you to think twice before using this dealership! More

Beware of the and chanise Mercedes manager! They run your info and steal your stuff! They changed their from Tysinger but still same people and company beware! info and steal your stuff! They changed their from Tysinger but still same people and company beware! More

Contact hyundai dealership about a suv on their website about 1030am. Made a appointment for 4:30 pm. Test drive , car was available just sitting there. I drove 1 hour 40 minutes arrive at dealership at 4: about 1030am. Made a appointment for 4:30 pm. Test drive , car was available just sitting there. I drove 1 hour 40 minutes arrive at dealership at 4:25 pm and agent came to greet me and said let grab the keys and dealer tags. Agent came back and the car was sold and wasn't on the lot. So he asked me if he could show me another car.. More