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Classic Ford of Madison

Madison, OH

Overview
Reviews
Vehicles
4.7
74 Reviews
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6251 N Ridge Rd

Madison, OH

44057

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Showing 74 reviews

August 07, 2025

My wife has cancer and is unable to drive. Classic Ford in Madison will come out and pick up our vehicles with no extra cost and have them delivered. They are "Always" prompt and courteous. More

by BLTischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Jake and Shane
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August 06, 2025

Andrew is awesome! Takes his time, explains everything in detail, gives you all your options More

by duckster_1992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Keates
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August 06, 2025

The best dealership in town. I will not go anywhere else but Classic Ford of Madison. The staff is very knowledgeable, informative, kind. You name it. They are as perfect as coul More

by DBowersJr24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Shane, Jake, Matt, Eric
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August 05, 2025

Courteous, knowledgeable, friendly. I have another appt. scheduled for some expensive work to be done. More

by tammyhall48
Recommend Dealer
Yes
Employees Worked With
Doug sa
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August 03, 2025

Friendly staff, don’t pressure you into anything you don’t want. Take their time with you More

by duckster_1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Keates
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August 03, 2025

Always welcomed and made to feel that my business is appreciated. Everything was explained clearly. A very competent service staff. More

by RAWELLS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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August 02, 2025

First time customer, Best serve experience in recent history. Definitely will go back for regular service on F150. Friendly customer service team that kept me informed. Really liked the video inspectio More

by rjones698791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Bower
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August 02, 2025

Very courteous and the communication was very thorough. Work was done promptly and the service was excellent. More

by DLRC.PE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Thornton
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July 30, 2025

Not so good cross member bolts not tight and missing after service poor workmanship ship More

by PostDonald10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics at Ford in Madison ohio
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Jul 31, 2025 -

Classic Ford of Madison responded

Hi Don, Thank you for taking the time to share your feedback. We're truly sorry to hear that—even after resolving the issue—you were left feeling unsatisfied with your experience. That was never our intention. At Classic Ford of Madison, we aim not just to correct problems, but to leave our customers feeling valued and cared for. It’s clear we fell short of that goal here. We appreciate you bringing this to our attention, and we’d welcome the opportunity to speak further to ensure everything has been fully addressed. Please feel free to reach out to us directly at STHORNTON@DRIVECLASSIC.COM or 440-417-1120. Thank you again—we’re always working to improve, and your feedback helps us do that. Anything you can do to improve your next experience, let us know! – The Classic Ford of Madison Team

July 27, 2025

Friendly, Jake Simpson best service manager. Great atmosphere and very knowledgeable staff. I recommend classic ford of madison More

by EStrumbly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Simpson, Mike,
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