Classic Ford of Columbia

Better off dealing with zoo animals Dealing with Classic Ford of Columbia is by far one of the most horrible experiences of my life. I purchased two vehicles from them and both experienc Dealing with Classic Ford of Columbia is by far one of the most horrible experiences of my life. I purchased two vehicles from them and both experiences were awful. The purchasing experience was a nightmare. they promised me added incentives and when it was time to retrieve them they suddenly came down with a case of amnesia. After all of my complaints they tried to gain back my business by stating that they changed management and staff and was willing to put me in a newer vehicle to right their wrongs. Needless to say this didn't go smoothly either. They lost all of the paperwork and had to come 45 miles to my house to have me do it all over again.On top of that I sold the last vehicle that purchased from Classic and I went in to the dealership to cancel my warranties and get a refund and here we go again 3 weeks later and I still don't have my refund. I called them several times and still have not received a return call. So I went to the dealership I found out that the refunds were not processed and they lost all of the paperwork. They have awful business ethics I'd rather work with zoo animals than do business with them again. More

No Service Have a Ford F250, broke down on interstate called Classic ford and arranged to have it towed in for estimate. Calling for status update every couple o Have a Ford F250, broke down on interstate called Classic ford and arranged to have it towed in for estimate. Calling for status update every couple of days, each time they said it would be two more days before they could look at it. After a week I called the service mgr, no response, called GM no response. DO NOT GO TO THIS DEALERSHIP IS YOU WANT SERVICE. Had truck towed to another dealership. More

Thanks Ethan Ethan was wonderful. He works diligently to make sure the customer is happy and satisfied. He is not pushy and he goes above and beyond to make sure h Ethan was wonderful. He works diligently to make sure the customer is happy and satisfied. He is not pushy and he goes above and beyond to make sure he finds the perfect car. His knowledge and enthusiasm is refreshing! Thank you Ethan for finding the perfect car for our teenage daughter. She is very happy with her 2016 Ford Focus and so are we! You made this car buying experience a pleasure. So glad we met you Ethan! Mark and Susan L More

Thank you so much Ethan Ethan is a very dedicated young man that does everything he can to help you. He is very outgoing and knowledgeable of all Ford products and goes comp Ethan is a very dedicated young man that does everything he can to help you. He is very outgoing and knowledgeable of all Ford products and goes completely out of his way to help you. He is very dedicated to his job and should be recognized for the job that he does, goes out of his way to see that you get everything that you are asking for. As a matter of fact he should be moved somewhere as one of the best salesman that you have! If I ever need anything from that particular dealership I am asking for him personally because I have never been treated that well after buying four new cars/trucks there He should be promoted immediately to a higher position, thanks again Ethan for a job well done, David & Betty H More

Thank you Ethan! Ethan was a very very helpful young man, i originally wanted something that sat higher than my current sedan. Ethan explained all options to me, what Ethan was a very very helpful young man, i originally wanted something that sat higher than my current sedan. Ethan explained all options to me, what would benefit me BEST. Needless to say it was a pleasure car buying experiance! Thank you Ethan, for helping me find a 2017 Ford Escape! Mr. Johnny New. More

They don't care about what they sell you While on a test drive of a new vehicle 35,000 dollar sticker the vehicle started displaying warning messages that the engine coolant temperature was t While on a test drive of a new vehicle 35,000 dollar sticker the vehicle started displaying warning messages that the engine coolant temperature was too hot. I pulled over in an attempt to let the engine cool off but the salesman insisted that we drive back to the dealer immediately. I let him take over and when I commented that by driving the car back we could be severely damaging it he replied "I dont care it's Ford's car and if it gets damaged they can fix it under warranty".... Does this sound like someone who cares about the Customer that eventually purchases the vehicle? Does this person care about the reputation of Ford or of the dealership? I leave it up to you to decide... I know I will not purchase anything at this dealership.... More

I HAD NO PROBLEMS My experience with Classic Ford has been positive so far . We traded a vehicle in for a 2015 Ford Edge lease . The sales person Ronnie Tyler was pro My experience with Classic Ford has been positive so far . We traded a vehicle in for a 2015 Ford Edge lease . The sales person Ronnie Tyler was professional found the model I wanted and made it affordable . He took the time to explain the functions of the vehicle , pared the phones as well . I have no complaints at this time I look forward to working with the dealership service dept . as needed . Just a extra thanks to RONNIE TYLER More

WORST CUSTOMER SERVICE! READ THIS REVIEW IN ITS ENTIRETY! My son and I both purchased cars from them at the beginning of December. We are not from Columbia. I live 40 miles away and he is stationed 3 hrs. awa My son and I both purchased cars from them at the beginning of December. We are not from Columbia. I live 40 miles away and he is stationed 3 hrs. away. Initially the sales experience was great. We liked the Salesman/Lincoln Brand Manager, Mack Spain, and the Finance Manager, Jarrah "JJ" Jordan. HOWEVER, once we left the lot with our cars it turned into a nightmare that is still ongoing...TWO MONTHS LATER!!! We both had temporary tags through 1-19-16; also, the date my sons first payment was due. I just received my tag five days ago. My son has yet to receive his tag or registration and it is now TWELVE days after the expiration date of his temporary tag. THIS is where the story gets ludicrous. I have been calling since 1-16-16 and was told, at first, they would over night new temp. tags (WHICH IS ILLEGAL), but that never happened, anyway. I was bounced back and forth from sales to finance, but finally got the only helpful person there and, of course, I can't remember her name, but she told me the VIN # on my sons car was mixed up with another and they knew this three weeks prior to this call, but WE WERE NEVER TOLD. She said he would need a rental car until it was cleared up. She said someone would call me back ASAP. THAT NEVER HAPPENED. I left countless messages/voicemails for JJ and Mack, begging someone to just tell me what's going on, but my messages and questions went unanswered. Meanwhile, my sons first payment was due on the 19th, but he cannot pay until the VIN is corrected. Did I mention he is also a Marine who is stationed three hours away? Marine bases have stringent rules regarding tags and registration so this has posed a serious problem for my son. I finally demanded a manager and was connected to William, who assured me he would get to the bottom of everything and call me later that afternoon. THAT NEVER HAPPENED. I called Ford Customer Service and was told they couldn't help because the dealership is privately owned, but he called them to try to scare them into doing their job. WILLIAM the "Manager" told him it was up to finance to help me and they weren't there and he did not have keys to get into their office. (Really, William?) WILLIAM the "Manager" did call me 10 min later and said my son needed a rental car and asked me to put it on MY CREDIT CARD AND THEY WOULD REIMBURSE ME LATER!!! I of course said no, they can't even return a call, and he said I would have to wait until the next week and he'd call me that Monday with the details. THAT NEVER HAPPENED. Thankfully, my friend at the Federal Prosecutors Office told me who to contact to report this insanely unprofessional dealership. So, I have now turned it over to them for investigation. I pray no one has to go through what we have. This has been an insane and exhausting nightmare. Go to another dealership. I beg of you. More

2014 MKZ I have taken my car in several times to be serviced here. They have worked on recall repairs and service changes since we have relocated to Columbia. I have taken my car in several times to be serviced here. They have worked on recall repairs and service changes since we have relocated to Columbia. Great to see workers so dedicated to their job. More

Reccomendation I worked with Ronnie Tyler and had an excellent experience. He was very helpful and I got the car I was looking for at a fair price. I worked with Ronnie Tyler and had an excellent experience. He was very helpful and I got the car I was looking for at a fair price. More