Classic Ford Lincoln of Shelby

BUYER BEWARE! Giving this business only 1 star, because its not possible to give a negative number! On May 7th, 2025 we bought our new Lincoln Corsair at Class Giving this business only 1 star, because its not possible to give a negative number! On May 7th, 2025 we bought our new Lincoln Corsair at Classic Lincoln of Shelby, in Shelby NC. What a disaster! It's been 50 days so far, yes almost 2 months and it took this long to get paperwork errors corrected on the purchase agreement and I still can't register my car in SC because no one has sent the title work for the DMV to recognize the VIN. Utterly absurd and totally unacceptable! They let us take the car the day we bought it because they said they were having computer issues but no one knew what they were doing! I was sent multiple DocuSign agreements since then, which I refused to sign until the information was correct because there were multiple errors. Have called multiple times but no one is ever available and no one seems to care. They also charge what I would call 'exorbitant' document fees of $999 and $1800 in fees that no one seemed to be able to explain. I know, my fault for accepting but you live and learn. Not sure how much longer it will be before i can get my car tagged. I'll probably have to elevate this issue to another level. Just shop elsewhere and save yourself all this trouble and expense! BUYER BEWARE! More

Long story short, needed diagnosis for non start . Got 8:00 time. Would not provide a Lincoln loaner. Took over 2 hours to diagnose it need new battery. Asked, ‘how much will this cost?” Quoted 250ish Got 8:00 time. Would not provide a Lincoln loaner. Took over 2 hours to diagnose it need new battery. Asked, ‘how much will this cost?” Quoted 250ish on the phone. I said ok. They will call when ready. At 4pm I called and they said they did not have the battery yet. A Lincoln Ford dealer does not have a battery? Went over at 5 but it wasn’t ready until 5:30. Went to pay. Cost was neatly 500. FOR A BATTERY. To top it off they didn’t wash the car( standard practice for a Lincoln dealership). They had recommended that I change the air filter. (I just changed it myself three months ago). It took this dealership 9.5 hours to complete a 30 minute job, charge twice a much as quoted, and recommend unnecessary part replacement. I would say these guys have a wonderful racket going there. If you looking for service, overpriced parts, and a lying service desk , these are your guys. More

Jesse was the service writer that received me in as a customer. He was very informative of what would be done with my service. Informed me of the time it would take. He was very professional. i have been customer. He was very informative of what would be done with my service. Informed me of the time it would take. He was very professional. i have been taking my vehicle in for service since my purchase from this dealership for my vehicle and Jesse was one of the best service adviser that I have had interaction with. More

I took the truck there running. It had issues of not starting at times. I had it towed home today because it would not run. They charged me almost $200 for nothing. They wanted me t It had issues of not starting at times. I had it towed home today because it would not run. They charged me almost $200 for nothing. They wanted me to commit to $840 for them to do more diagnostics with no guarantee of results which I refused. I will never do business here again. It’s a rip off. More

I am a regular at Shelby Ford I always get me car serviced there. I am always greeted with smiles and good morning. Customer service is awesome. Leah is the Bomb.com! I do not know everybody's name, serviced there. I am always greeted with smiles and good morning. Customer service is awesome. Leah is the Bomb.com! I do not know everybody's name,but they do an AWESOME JOB I would recommend this Ford dealer 100% More

Great dealership, very helpful. I didn’t have an appointment and the Service Department worked me in and was very helpful. I didn’t have an appointment and the Service Department worked me in and was very helpful. More

Horrible experience. False advertisement on price and disclaimer statement! Would not recommend to my enemies False advertisement on price and disclaimer statement! Would not recommend to my enemies More

Shelton Turner did excellent with the recalls I needed handled. He got me an appointment quick and I was in and out of there in a timely manner. handled. He got me an appointment quick and I was in and out of there in a timely manner. More

Very polite and knowledgeable salesman. No nonsense and fair with the trade in price! I would try to buy there again. No nonsense and fair with the trade in price! I would try to buy there again. More

The staff in the service department and business department were very helpful and friendly. Would recommend. department were very helpful and friendly. Would recommend. More