Classic Ford Lincoln of Columbia

Reccomendation I worked with Ronnie Tyler and had an excellent experience. He was very helpful and I got the car I was looking for at a fair price. I worked with Ronnie Tyler and had an excellent experience. He was very helpful and I got the car I was looking for at a fair price. More

Horrible Experience Horrible experience. I would highly suggest not doing business with Classic Ford or Classic Ford Service Center. I have owned 6 Ford trucks in the pas Horrible experience. I would highly suggest not doing business with Classic Ford or Classic Ford Service Center. I have owned 6 Ford trucks in the past and have always been a loyal Ford customer. Not only has this experience with this dealership been stressful and costly but I will sell this truck asap and will NEVER own a Ford again. This truck has been a problem since day one and how I was treated by Classic Ford and their service department was a nightmare. Buying my truck was a very smooth and easy process with them and was set up to have all of my future oil changes and tire changes done with the dealerships service department. I Bought my F-250 Diesel and was promised by the “GM” that they had the best diesel specialist in South Carolina and by me doing business with them and their service department meant I would be taken care of. Little did I know, I would be spending most of my year (5 trips with truck in the shop for over a day or more each time) and having to make appointments and dropping my truck off to have constant work done to fix issues with that “diesel specialist.” I have owned Diesels and know that they can be difficult but the issues I had were with the service department not just the issues with the truck. I was treated by both the service department and then the “service manager” once I asked for help. I was treated like the least of his problems and was told “We do tons of business with tons of diesels and I should take my truck to a different service department since I wasn’t happy with the way I was treated.” HA- That’s not what I was told when I bought the truck. I had on several occasions to pay out of pocket for a rental car because not only would my truck be in the shop for long unforeseen time periods with no returned phone calls or any status updates on my truck. The last straw was me dropping my truck off at the planned apt time of 9:00am for a checkup on once again something wrong with it and I was supposed to get a call that day to let me know what they had found. 6:00pm no call and when I called them they had no information and would have someone look into this and get back to me(a line I had heard on the regular dealing with them). I finally had to go up there and they had at that time changed the oil and rotated the tire and handed me a bill for $150.00.. I then had to explain that 1st thats not what the truck was up here for and second I have a maintenance plan with Classic and even tho they would try and bill me EVERTIME I went up there, that he must be mistaken. I hope this review helps anyone who has either had a similar experience or if you are looking to purchase a new or used Ford Diesel Truck from Classic Ford...Don’t More

False statements, used car tactics Contacted Classic Ford online looking for a very specific 2016 Ford Explorer Platinum. Online rep claimed they had one coming in and I scheduled an ap Contacted Classic Ford online looking for a very specific 2016 Ford Explorer Platinum. Online rep claimed they had one coming in and I scheduled an appointment to see the vehicle. They had one in stock but it was a six passenger and not a seven as my written request for quote specified. After wasting hours of my time sales person claimed they could get the car I wanted within three days if I put down a deposit. I did this and added the terms that new vehicle could not have more than 25 miles as I did not want a dealer demo that might have been abused. I returned in four days and again spent hours only to find that they did NOT have the vehicle and the one they could find had over 400 miles of demo. Again they wasted my time and tried used car sales tactics to sell me a car I did not want. Finally as they could not deliver they refunded my deposit. My suggestion is find another dealer, I purchased my 2016 Ford Explorer Platinum the following weekend and was in and out of the dealership in two hours. I spent over 6 hours at Classic Ford watching Classic bait and switch, and other underhanded dealer tactics. More

My new Ford family They patiently explained the work they did on my car which gave me peace of mind and a sense of security in the service performed. They are always fri They patiently explained the work they did on my car which gave me peace of mind and a sense of security in the service performed. They are always friendly and courteous and they really went above and beyond for me! I feel very well taken care of at Classic Ford! Even though a new Ford dealership is being built closet to my home, I will continue to have my car serviced at Classic because I like the folks who work there. More

Poor sales, promises made and not kept Filed against : Classic Ford Lincoln of Columbia, Inc 177 Greystone Blvd Columbia SC 29210-8002 Complaint Description: Money was put down on ve Filed against : Classic Ford Lincoln of Columbia, Inc 177 Greystone Blvd Columbia SC 29210-8002 Complaint Description: Money was put down on vehicle and vehicle sold to someone else. Saturday 10/17/2015, I put money down on a vehicle that was coming from another dealership. I was initially told it would be here by 1630 hrs. then I was told the drivers couldn't make it and it would be here Monday. Monday 10/19/15 AM I was told the vehicle was sold Saturday evening. I went to the dealership Tuesday and spoke with the General Manager who was very apologetic and advised they would make things right. I selected another vehicle from their website, again was at another dealership. I was promised it would be here this evening but again 7 hours later the vehicle was not here. Promises have been made and not kept. I have tried to be patient through out the lack of communication between the dealerships, and feel the customer is not in their best interest. This ordeal has been both emotionally and mentally fatiguing as well as physically fatiguing having to sit and wait for hours with no resolution. More

Dissapoinment Found the truck I've always wanted, but the buying process was horrible. Had to make two trips, sales person (Abercrombie) was not too concern about m Found the truck I've always wanted, but the buying process was horrible. Had to make two trips, sales person (Abercrombie) was not too concern about my satisfaction, and I did not even get a smart key. More

car buying I was searching for a car that would be great for my mom and Mr joe assisted with that in finding a reasonable car and after driving it around and see I was searching for a car that would be great for my mom and Mr joe assisted with that in finding a reasonable car and after driving it around and seeing how well it handled not only was i myself satisfyed with the selection but my mom was and Joe acted as he was part of the family and understood what and how we felt in finding a car i feel glad knowing that we had car was found for her and would highly recomend any of my friends to go purchase a new car from the Classic Ford Dealership.' thanks for all your hard word v/r Mr Croft More

Fantastic Buying Experience for 2015 Lincoln MKZ Hybrid I live near Charleston, SC and was looking at potentially buying a 2015 Lincoln MKZ Hybrid. The Lincoln dealerships closer to where I live did not ha I live near Charleston, SC and was looking at potentially buying a 2015 Lincoln MKZ Hybrid. The Lincoln dealerships closer to where I live did not have vehicles with the packages and features I was looking for, so I expanded my search and Classic Lincoln of Columbia had several vehicles I was interested in. I have only ever driven trucks (F-150 and Ranger) and SUVs (Edge, Escape, and Explorer), so I wasn't sure I would like having a sedan for my permanent ride, which would make the test drive critical in my decision-making. I initially dealt with Hope Carter, the Internet Business Development Manager, and she was extremely helpful in providing me enough information to make the decision to travel up to Columbia to look at the vehicles. When I arrived at the dealership, which is very modern-looking and well-maintained, I was introduced to Mack Spain, who is the Lincoln Brand Manager. Mack answered all of my questions and arranged for the all-important test drive. The vehicle was amazing and I was sold. Mack and I were able to quickly reach agreement on the terms of the deal and he took me to see Jamal Bailey to complete the paperwork. Jamal was very friendly and well-organized, so that part of the process was very fast and efficient. By the time I was done filling out the paperwork with Jamal, Mack had already gotten the vehicle detailed and ready for delivery. Mack walked me through more features on the vehicle, including the Parking Assist feature. Once I was comfortable with everything and all my questions had been answered, I was on my way back to the Charleston area for a long, enjoyable ride in my new 2015 Lincoln MKZ Hybrid. More

A Positive Enviroment!! Dontrell was polite and courteous. He knew a lot about the car business. He took the time to explain the operation of the truck. He explained the p Dontrell was polite and courteous. He knew a lot about the car business. He took the time to explain the operation of the truck. He explained the process of buying the truck where I was less anxious. Other employees at the dealership were very friendly and helpful. More

Dontrell/2014 Used Ford Fusion Thank you Dontrell for going out of your way to get me what I wanted. I told you my budget, my limit on payments and I left with a great car, payment Thank you Dontrell for going out of your way to get me what I wanted. I told you my budget, my limit on payments and I left with a great car, payments where I asked them to be and all within my budget!! That means a lot to us and we will come back once you fine me a cute convertable I can afford. Wink, Wink! More