Classic Ford Lincoln of Columbia

Everyone was so helpful when it came to helping me buy my first car! It made my experience much more enjoyable having help from everyone around me. first car! It made my experience much more enjoyable having help from everyone around me. More

The worse service that I have ever received at Classic Ford. From the first day I left my car tire until the day I picked it up, one misrepresentation (lie) after another. And we have bought several Linco Ford. From the first day I left my car tire until the day I picked it up, one misrepresentation (lie) after another. And we have bought several Lincoln’s from there but NEVER AGAIN!!! More

The sales people at the dealership were really respectful and understanding. They seemed to care about my decision more than other dealerships which was nice to notice. and understanding. They seemed to care about my decision more than other dealerships which was nice to notice. More

I bought my new car with a complete service agreement from Classic a year ago. When I arrived for my 13,000 mile service in the express lane I was told by the attendant that I needed an appointment. 5 mo from Classic a year ago. When I arrived for my 13,000 mile service in the express lane I was told by the attendant that I needed an appointment. 5 months ago I had service without an appointment, both attendants said that an appointment was needed since last October due to COVID. A discussion took place and they refused to service my care without one. I spoke with the service manager and Mr. Ray took care of my car that day saving tme and the 46 mile round trip for nothing. I rated this service 5 stars do to Mr. Ray and not the two attendants on the express service line. More

Dean Ray was very helpful. Professional courteous and responsive to my needs. I would certainly take my vehicle back here for any service related issues responsive to my needs. I would certainly take my vehicle back here for any service related issues More

Service Dept was difficult to work with. We had a fleet vehicle in for service. One of our newer employees was in charge of getting vehicle fixed. Several days went by without resolution. As it turns ou vehicle in for service. One of our newer employees was in charge of getting vehicle fixed. Several days went by without resolution. As it turns out, our employee was not equipped with the correct information (fleet numbers, etc) and was unable to get results. We have coached this employee and they are now better prepared. Recognizing this, I tried reaching Dean in the Service Dept to see what info he needed in order to expedite service. Dean never returned my calls so I began calling and asking to speak with the General Manager, Jamile. Jamile never returned my calls either. After more 10 calls to dealership, Dean finally called me back. He told me that he'd received my messages and was calling his original contact (our employee that was communicating internally) back. I explained that the reason for my calls was because our employee was not communicating effectively and I was trying to get resolution. Dean told me that our internal communications problems was not his problem. I agreed with him and said that if he'd call me back like I had asked, he would have had more information and we could get to resolution faster. He was mad that I left message for his General Manager that he was not responding to me. Dean continued to argue that he didn't feel he needed to return "my" calls because he was simply working through his original contact. I still have not received call back from the General Manager. I really just wanted to get our fleet vehicle repaired. We use it to generate revenue daily! I recognize that we had some communications challenges on our end but was very disappointed in Classic Ford's lack of response in helping me get accurate information in a timely manner. I feel that if they had called me back early on in the process like I asked, that we would have identified our internal communications challenges early on and gotten our vehicle repaired much sooner. More

Had a scheduled appointment to have my airbags switched out. Upon arrival the attendant sent me to a waiting area. After 30 minutes or so I was informed that they didn’t have the parts to complete the repa out. Upon arrival the attendant sent me to a waiting area. After 30 minutes or so I was informed that they didn’t have the parts to complete the repair. I went to the trouble of driving across town at rush hour as did my brother in law who was to drive me to my office. But the dealership didn’t respect me or my time because they didn’t bother to have the parts in stock or at least notify me so we could reschedule. More

Dealership was extremely pleasant surroundings and all staff with whom we dealt were proficient and effective. Car was ready and waiting. Minimal time spent taking care of business staff with whom we dealt were proficient and effective. Car was ready and waiting. Minimal time spent taking care of business More

We were on a time limit when we bought our new car. We were able to do some of the paperwork from home and then on the day of delivery they expedited the process. Salesperson was great at taking us throug were able to do some of the paperwork from home and then on the day of delivery they expedited the process. Salesperson was great at taking us through the car and all its special points. Chris Kline excellent salesperson. More

Needed to get a new backup camera installed in my Lincoln. Took a few tries to get through to the service department, but once Xavier got involved, all went smoothly. The car was ready earlier than Lincoln. Took a few tries to get through to the service department, but once Xavier got involved, all went smoothly. The car was ready earlier than they expected and pickup was easy. More