Classic Ford Lincoln of Columbia

Worst dealership to work with. When first purchasing vehicle we had to wait another half hour or so for keys to car and the car itself after completing paperwork with Finance Dept. When first purchasing vehicle we had to wait another half hour or so for keys to car and the car itself after completing paperwork with Finance Dept. We have since traded in vehicle and trying to cancel the extended warranty has been difficult. I have left multiple messages with finance and general managers. They have not returned my call. After about a month I finally got someone named William who said he was 2nd in command to speak with me but he sent wrong papers. He emailed them so I also emailed him in hopes of getting a response but have been unsuccessful. I even tried chat from their website and left a message. We’ll see if they return my call. Will never deal with this dealership again. This has been the worst experience i have ever encountered. If i didn’t live an hour and a half away i would have gone in person but that’s just not an option. They just don’t care about people. Worst customer service. More

Everyone from the salesman to the finance manger were very efficient and easy to work with. very efficient and easy to work with. More

I dropped my vehicle off for a diagnostic. I was told they would have my car for 7-10 business days. I was under the impression this time would be for everything from dropping off, having the I was told they would have my car for 7-10 business days. I was under the impression this time would be for everything from dropping off, having the diagnostic done, making a plan for repairs if needed, and repaired. It took over a week for them to even touch my vehicle before i decided i cant wait any longer and would have to take it elsewhere. I was fortunate enough to borrow a family members car, and i cant imagine how much money i would have put into a rental for my car to sit in their lot, untouched for a week. Service techs did not try to rectify the situation and just said "okay" when i explained my frustration and needing to come get my car back. More

After purchasing my car from out of state, I no longer got the assistance from the dealership. I have been reaching out to them for the past 2 weeks and even spoke to my sales rep with no update to when I got the assistance from the dealership. I have been reaching out to them for the past 2 weeks and even spoke to my sales rep with no update to when I am able to get my tag from my state DMV. I have left multiple voicemails and a message with the operator with no response. If you are from out of town I recommend not buying anything from this dealership. More

Awesome staff! They go way beyond to help you. Joey McDougal ..Sales Manager and Taylor .. our salesman were the best!! You would not be disappointed buying a vehic They go way beyond to help you. Joey McDougal ..Sales Manager and Taylor .. our salesman were the best!! You would not be disappointed buying a vehicle from Classic Ford! More

This Lincoln Corsair was purchased from the same dealership to which I take every time for service. Prepared service plan and bundled other facilities with it was added at the time of car purchase. dealership to which I take every time for service. Prepared service plan and bundled other facilities with it was added at the time of car purchase. I had 5 services including this one and never had loaner or any other offered benefits were offered and when requested even a month in advance the service manager declined it. His explanation was for me "to go home and read the fine prints on the conditions". This Dealership as well as the service center keep providing proof they are good for nothing!!! More

Customer service very poor. I made an offer on Wednesday by text (salesman's preferred communication) with no response. I made an offer on Thursday via voicemail with no respons I made an offer on Wednesday by text (salesman's preferred communication) with no response. I made an offer on Thursday via voicemail with no response. On Friday morning, the salesman called and accepted offer with arrangements to come in later that afternoon to pick up the vehicle. Two hours later, I received a text saying that "they just sold the truck to someone else". I called and spoke to sale manager William Doggett to discuss the situation. He told me (without asking his salesman) that I wasn't telling the truth and hung up on me. Do not do business with this dealership. More

Our salesman Brian Breece is the best salesman ever. I would recommend this dealership to our friends I would recommend this dealership to our friends More

Great group of salesmen and support staff. Thomas was extremely knowledgeable on the Ford and Lincoln fleet of cars, especially all of the options available. Mr. Doggett made us a deal we co Thomas was extremely knowledgeable on the Ford and Lincoln fleet of cars, especially all of the options available. Mr. Doggett made us a deal we couldn’t refuse. Pleasure to do business, we will be back. More

The fast lane was good. The rest of them act like they couldn’t have a care in the world. Sales just wanted my sale, and to get me out of the door. Main service desk doesn’t The rest of them act like they couldn’t have a care in the world. Sales just wanted my sale, and to get me out of the door. Main service desk doesn’t like warranty repairs. Typical dealership energy. All I asked was for my body panels to be lined up since I brought the issue up at the time of sale. I guess PDI and quality control at the factory don’t matter anymore. Found a youtube video that shows how to fix my fender/hood problem in under 20 mins with a 10mm and a quarter. Yet Ford’s website touts “quality like no one else” More