Classic Ford Galveston

Good thorough work on automobiles to ensure problem is solved. Follow up and communication is also good, especially when Amara is there. solved. Follow up and communication is also good, especially when Amara is there. More

Scheduled an appt. and brought our truck in on a Tuesday @ Classic Ford Service Dept. based on the reviews that were listed. The young lady that was our Service Dept. co and brought our truck in on a Tuesday @ Classic Ford Service Dept. based on the reviews that were listed. The young lady that was our Service Dept. contact person assured us on 3 separate occasions she would contact us regarding an estimate and also an update for new tires and a repair. This never happened. We waited and waited for her promised call and it never came…we repeatedly had to call several times over the course of 3 days to finally get the estimate and completion timeline. . We were then told on Thursday the truck would he ready that day. We decided to call before we headed to pick the truck up and our contact lady then told us that she left us a voice message (we never received a call nor a voice message) telling us the truck is not ready, that the new replacement tires just never showed up…..whatever the xxxx that means and it wouldn’t be ready until maybe 4:00 pm on Friday. So very disappointed in their lack of communication skills with their customers. No call backs, zero response skills and zero keeping their word. So if you can’t do without a car for 4 days or more - or you do not enjoy playing the “I wonder when it will be ready guessing game” - I would NOT recommend this Service Dept. More

A few weeks ago I wrote a review based on buying a car a year ago, not realizing I hadn't done so. This review is for my new car purchase last week, my second purchase from this dealer. This transaction was year ago, not realizing I hadn't done so. This review is for my new car purchase last week, my second purchase from this dealer. This transaction was even better than the first due to all my information being in the system precluding the need to go through all that again. The dealership: Classic represents 7 other brands in addition to my Ford. They do not add anything extra to any vehicle of any brand. If it isn't on the Monroney sticker it isn't on the vehicle and it isn't added-in to the price. They are honest. A rarity among dealerships. Jeff Pennington: Jeff is an interesting guy. He knows his stuff. I don't think I've been able to come up with a question he couldn't answer. He takes the time to go over things carefully and completely. He makes sure you are good with everything. He's not there to sell you a car. He's there to help you buy a car. A distinct difference hopefully everyone can understand. Zero pressure. Zero games. Just straightforward honest interchange. Debbie McDowell: Debbie is a super nice lady. Man does she know her job. She makes it painless to buy a car. I rated everything "very good" as that was the highest offered by dealerrater. Every one of those categories and these people and this dealership deserve an EXCELLENT rating. HIGHLY recommend seeing Jeff at Classic for help with a Buick, Cadillac, Chevrolet, Ford, GMC, Honda or Toyota. HIGHLY recommended. More

I arrived about 20 minutes early, talked with the service writer and my truck was quickly taken back for service and finished in a reasonable amount of time. writer and my truck was quickly taken back for service and finished in a reasonable amount of time. More

In over 46 years buying at least 30 if not more new cars this was the best car buying experience by far. ZERO pressure. ZERO games. Honest information the whole way through. Completely satisfied with the ex this was the best car buying experience by far. ZERO pressure. ZERO games. Honest information the whole way through. Completely satisfied with the experience and my salesman, Jeff Pennington. HIGHLY recommended. More

NO complaints about the Service. Earl Wills takes care of his customers Don't like extra charge on Credit Cards Earl Wills takes care of his customers Don't like extra charge on Credit Cards More

This dealership should be avoided. I purchased a new vehicle in 2016. Just replaced the engine for the second time. After 4 weeks without a vehicle and $13000 out of pocket, my car was I purchased a new vehicle in 2016. Just replaced the engine for the second time. After 4 weeks without a vehicle and $13000 out of pocket, my car was shaking when I picked it up. I drove 10 miles and turned around to take it back. They wouldn't even look at it. They said it was a problem with the transmission. I called a few days later. Same results. I gave up, drove the car until it got significantly worse and took it somewhere else. It was broken motor mounts! This service center manager's rude and ignorant response was " Why would you wait 3 months, I'm not going to replace them for nothing" I won't ever purchase or service anything at this dishonest company again. More

Bought a 2021 Expedition from Classic. This is the second Expedition that I have bought from this dealer. This experience was just like the first - great. The whole test drive through p This is the second Expedition that I have bought from this dealer. This experience was just like the first - great. The whole test drive through purchase was very relaxed. Our sales person, Justin, was very personable and professional. Justin gave us the details about this Certified Preowned vehicle and worked to get us a very fair trade on our old Expedition. Debbie in The Finance office made the “paperwork “ A breeze. I had all of the needed service work on my old Expedition done at Classic even though I live in League City. I’ll have my new one service there by their great service department. Classic Ford is my dealer of choice. I know they will make you happy as well More

James with Ford Classic was absolutely awesome! I called him in the morning, he got my car looked at and fixed by 2pm the same day. Excellent service and so kind! I called him in the morning, he got my car looked at and fixed by 2pm the same day. Excellent service and so kind! More

Earl Wills continues to exemplify GREAT CUSTOMER SERVICE !!! Never an issue and vehicle always ready when promised. !!! Never an issue and vehicle always ready when promised. More