Classic Elite Sugar Land - Service Center

My 2023 trailblazer stopped, and need a battery charge. My son gave me a charge too to Auto Zone was told should have factory warranty. I made appointment with ClassicElite had to rescheduled could not tak My son gave me a charge too to Auto Zone was told should have factory warranty. I made appointment with ClassicElite had to rescheduled could not take off from work. It stop again at the traffic light. this time lights were flashing, so I had it towed . The next day I called to checked on the car, it was assigned to Raphfael said my daughter had to be at dealer ship to catch shuttle to work. No way to get to dealership, so had to find a way to work. Had to call and check status, did not received a call. When I called 3:30 was told assigned to tech..call back at 4:00 the cost 370.00. I asked about warranty said I needed to check with place I purchased the battery. Explained I purchased it with my car from Classic. He put me on hold, and came back stating 36000 mile warranty. I did not purchase the battery, I paid the 179.00 diagnostic fee, and left. This is my third vehicle purchased at Classic, and expected better customer service. I did asked to speak with Raphael manager but the young lady put me on external hold. More

The guys really did a great job on getting me in and out very quickly. very quickly. More

Margery was great but the technicians need to do the job right the first time right the first time More

The best dealership with the best service and the best customer service i amazing service and they have the best coffee clean area . customer service i amazing service and they have the best coffee clean area . More

On November 14, I took my VW that I bought on Chevrolet Sugar Land, for oil change and rotations, since they sold me a package for thee services. On November 16, the car started leaking oil, I took it to t Sugar Land, for oil change and rotations, since they sold me a package for thee services. On November 16, the car started leaking oil, I took it to the VW dealership for fixing and they told me that the Chevy technician overtightened the plug and damaged it, causing it to leak. Had to pay for everything incluiding cleaning and new oil change. Fast forward to July 31st, I took the car for oil change and tire rotation again, and 3 days after, it starts to leak again, I am guessing they overtightened it again. And also didnt do rotation because they didnt find the wheel lock, but the tires have no wheel locks installed. More

Michael "Mike" Jones was my service advisor! He's an absolute gentleman! He's professional and courteous. It was just awesome to work with him. I appreciate him. Thanks He's an absolute gentleman! He's professional and courteous. It was just awesome to work with him. I appreciate him. Thanks More

Mike Guerro is the best service agent I have every had bar none . Thank u bar none . Thank u More

Professional and knowledgeable. I had both vehicles serviced on the same day. The service department team is great. I had both vehicles serviced on the same day. The service department team is great. More

Todo muy bien el tiempo todo bien desde que llegas al servicio la atencion de inmediato todo excelente gracias servicio la atencion de inmediato todo excelente gracias More

Everything was good they finally fixed my truck and it works good But they need to hire better mechanics so they can fix the problem at the first time works good But they need to hire better mechanics so they can fix the problem at the first time More