Classic Elite Sugar Land - Service Center

No service done, and waited 5 hours! On 5/26/2016 I had an appointment at 9:20am for my truck to have an oil change, tire rotation, front end alignment and recall work done. After waiting On 5/26/2016 I had an appointment at 9:20am for my truck to have an oil change, tire rotation, front end alignment and recall work done. After waiting in this temporary waiting area they have I got up and asked about my truck. I was told they couldn't work on it because of the after market suspension lift. The lift was put on before purchase at another dealership! And has no bearing on any of the work to be done! I had an appointment and when you make an appointment you should get in right away not wait for when ever they decide to let you know they can't and won't work on it. I am displeased with the service and wait. They said by making an appointment was only to drop off and they work on it at their convenience! Not a good practice! I am done with this dealership! More

Service sucks!! Went to Classic Chevy on 2/11/2016 for routine maintenance and told the service guy that I had a slow leak in back left tire. Afterwards I asked about Went to Classic Chevy on 2/11/2016 for routine maintenance and told the service guy that I had a slow leak in back left tire. Afterwards I asked about the tire and he told me that the tire was fine and they were rotated. I continued to loose tire pressure only it was in the front left tire, due to the tire rotation. I went back yesterday complaining about the tire and was treated like a second class citizen. It took over two hours to have the tire patched. After the job was completed I stood and watched my vehicle sit, with the lights flashing for 25 minutes. Then I was checked out and had to wait an additional 15 minutes for my car to be driven around. I'm standing there waiting for my car and the man drove right pass me out into the lot instead of bringing it to the covered parking like they do EVERYONE else's cars! When I called and complained, they had the salesman I purchased from call and try to 'handle' me instead of handling their service department. I'm headed to the VA dental clinic today and will tell every vet, VA employee and everyone I see to NOT do business with these people. More

They Money over Loyalty Short story. I was stranded in Conroe, TX due to the transmission went out on my '05 Trailblazer. I had the truck towed here for $387, a great discoun Short story. I was stranded in Conroe, TX due to the transmission went out on my '05 Trailblazer. I had the truck towed here for $387, a great discount. I let Classic Chevy know the next day because it was after hours. I didn't hear from them for a week. I called and left messages with the nice receptionist but no one called me back. Finally, my service adviser called me back and said I need a new transmission and cooler lines and the cost is $4,038. The truck itself is worth about $3,000. I called a transmission shop so that I can just get a proper diagnostic. Classic Chevy charged me $100 because I declined to get a new transmission with them. I don't agree with the charge and the service adviser wouldn't give me a break. I had a 15% off coupon and they wouldn't let me use it because it wasn't a repair. Anyway they just lost a loyal, 10 year customer for $100. More

awful customer service took my car there in april 15,2015 for oil change, 2 new tires , and a recall on the air bag fixed and an alignment. pick car up and the ac was makin took my car there in april 15,2015 for oil change, 2 new tires , and a recall on the air bag fixed and an alignment. pick car up and the ac was making a hissing noise told service manager he said not too worry it is only the expansion valve these cars have that history of making noise. funny in the 7 years i owned the car never heard that noise before. mind you i bough the car brand new in 2008. also the air bag light was not coming on when someone sat in the seat, looked they disconnected the wire haranes but never fixed the airbag. so a few days later the car is shaking bad like out of alignment or wheels not balanced. called the dealer said to bring car back. so a week later the ac went took car to dealer was told the ac condensor was leaking had to replace it would cost $600 with there discount .. also a while back took my car here for an oil change when i picked my car up checked the oil it had never been changed but i was charged as if it was. would not recommend this dealer to anyone. service manager ronnie is rude, also. More

Horrible Experience I also had a warranty issue My truck is under warranty and was told my Catalytic converter was bad! was told it would be two thousand dollars I told I also had a warranty issue My truck is under warranty and was told my Catalytic converter was bad! was told it would be two thousand dollars I told them it was under warranty and they told me the exhaust had been changed well how could that be when I was the only owner never had a problem till the light came on and was told the Catalytic converter is bad! My warranty will not cover it! As you and others have said they pressure you into buying a warranty and it isn't worth the paper it was printed on! Then the service person asked me to give him all 10's on my experience! Well that boils my blood when he never helped me but made me made! Now as you I have a truck with an engine light and a bad converter that I have to pay out of my own pocket! I know why people don't have good things to say about Chevys they Suck! My next truck will be a foreign one as they last forever and the warranties they honor Thank you More

Classic will not honor their powertrain warranty I had my Chevy towed to Classic as it broke down on my way home from Austin. I believed it was the CV joint, a covered part under the powertrain warr I had my Chevy towed to Classic as it broke down on my way home from Austin. I believed it was the CV joint, a covered part under the powertrain warranty. My car has less than 50k miles. I was contacted by the service team a short time after it arrived and was told that they too believed the CV joint was bad and would replace it under the warranty. After the CV joint was replaced the transmission was not performing as expected, it shifted really hard. The service department called me and said it would be $3600 to fix the transmission. I told them that it should be covered under the powertrain warranty and they said it wouldn't be and to call my insurance to see if they could cover it! I was very angry and after I calmed down I phoned the Chevy customer service line and opened a case with them. They assured me that my transmission was covered under the warranty and that they would contact the dealership to let them know. I received a call from a manager at the dealership indicating that he was looking into my issue and would call me back when he had more info. Someone from the service dept called me and said that the transmission would be covered, but I had frame damage that prevented them from fixing the transmission so they were sending the car to the body shop to get an estimate of what it would cost to fix it. Ironically, the body shop called and said it would be $3600 to fix the frame. I advised that I did not have that kind of money and really needed my car fixed. As of today my car is still somewhere at Classic- either the body shop or the service area. It has been a month and a half that I have been without a vehicle and I am very close to losing my job over my lack of transportation. I tried to have Chevy tow it to another Chevy location for so that I could get a second opinion and was told it would cost $80 to do so, which I do not have. It is very frustrating that you buy a car thinking you will have peace of mind with the warranties that come standard with the car, and then when you have to actually use the warranty you get the run around and end up being without a car for over a month. I would have never thought that taking my car in for warranty work would so profoundly impact my life- relationships, job, and self worth. More

Terrible Service Experience with my Corvette I took my Corvette on a Monday afternoon to get my clutch fluid flushed only after calling to be sure they could perform the service. Tue. after lunc I took my Corvette on a Monday afternoon to get my clutch fluid flushed only after calling to be sure they could perform the service. Tue. after lunch the service tech contacted me to tell me that I needed to change my entire clutch system (master cylinder, slave cylinder and clutch) and they could do it for $1800-$2K. I asked him how do they know I need all this changed did the mechanic take my car apart and verify all this needed to be changed. He said yes the mechanic flush your system but recommends that you change the entire system. That afternoon I went to pick up my car only to find that my car had not ever been touched, the system had not been flushed and my battery was dead. The next day I called the service manager and told him I don’t appreciate being lied to and having to make arrangements to pick up my car and no worked had been done on it and my battery was dead. He said he would speak with the service tech and mechanic and call me back (which he does not). Another day goes by and the service manager never calls me back so I call him Thursday. After four (3) full days of my car being at Classic the service manager calls me to tell me that they cannot flush my system but that he recommends me change my master cylinder. Again they try to sell me parts that they do not know for sure need to be replaced. The mechanic never even looks under the hood nor took it apart to properly assess what needs to be changed if anything. They lied to me, tried to sell me parts that I didn’t need and never performed any work on my car. I will never take any of my vehicles to Classic’s service department and recommend you don’t either. More

Great Job Jerry has been my service guy for a few years now. I keep coming back because no matter the day, time, or weather, Jerry gives the same GREAT customer Jerry has been my service guy for a few years now. I keep coming back because no matter the day, time, or weather, Jerry gives the same GREAT customer service. It is a choice to where you have your car repaired and I choose Classic Chevrolet Service Department because of the good quality of work but more importantly the great customer service. I would recommend Classic Chevrolet Service Department and Jerry to anyone, and I have. More

Service at Classic Chevy Sugar Land I would highly recommend the service department at Classic Chevy. They took care of our every need from after-hours drop to Sat pick-up. They went t I would highly recommend the service department at Classic Chevy. They took care of our every need from after-hours drop to Sat pick-up. They went through the vehicle (2010 Tahoe) and repaired all items covered under our extended warranty and did a fine job of service with the maintenance needs. And if you haven't had a detail on your car lately, you should give these guys a try. The Tahoe looks great inside and out. The wax an buff job on the outside makes the finish look "icy", to quote my daughter's observation. Service Advisor Peter Gancarz is a true professional. He keep us updated with all issues and helped us with decisions and costs. A real pleasure to work with.. More

I would absolutely recommend this business to future customers. As a manager myself I can appreciate great customer service and the service here was 5star. Ordinarily i feel that businesses are undeserv customers. As a manager myself I can appreciate great customer service and the service here was 5star. Ordinarily i feel that businesses are undeserving of these surveys but I'm taking the time to show my appreciation. Thanks guys great job. Definitely purchasing my vehicle here in a few months as opposed to going back to Carmax. Donovan Chevy Malibu hybrid More