Classic Elite Sugar Land - Service Center

Such a wonderful dealership and service team. My sales lady Kristen was fantastic, knowledgeable and helpful, my serviceman, Rafael, kept me informed and was very courteous. They treated me li My sales lady Kristen was fantastic, knowledgeable and helpful, my serviceman, Rafael, kept me informed and was very courteous. They treated me like Gold!!! More

Mike was fantastic, he made sure to keep me up on the status of my truck at each step. Very professional and friendly as well. I will be using Mike as my service advisor in the future status of my truck at each step. Very professional and friendly as well. I will be using Mike as my service advisor in the future More

set service appointment on line. I listed services requested. I confirmed my preferred method of communication was E mail. Service adviser choice was not offered on line. after I I listed services requested. I confirmed my preferred method of communication was E mail. Service adviser choice was not offered on line. after I finished the on line process, It Stated, they would *send a follow up confirmation E mail about the service request *. I Never received another E mail until this one that I am responding to today. I did receive a phone message about changing the appointment to call the dealership AND they stated Classic HWY 6 ?? thought I have booked the wrong location. I drove in the day before and spoke to a service advisor that I worked with previously. He confirmed my appointment was for 59 & 90 location. Dropped off at appointed time. I returned that afternoon to follow up on progress. Service would be needing the truck overnight.to complete requested work. I received a phone call next day mid- morning to say the truck was ready. I pick it up and paid about an hour before closing time. my Paperwork had some discrepancies so I return Monday afternoon to let the advisor know. It was a different experience that previous service visits. Thank you. More

Eric Gomez and John Hewitt are great assets to this car dealership . Thank you for your help and easy process. I’m loving the Corvette. dealership . Thank you for your help and easy process. I’m loving the Corvette. More

Really good service, quick and efficient. Correct help with any doubt about mechanical or buying Correct help with any doubt about mechanical or buying More

Your Staff are very kind, very easy to set up appointments, the waiting time is not to long. appointments, the waiting time is not to long. More

I take my truck everytime it's time for an oil change that I pay 100 for. My truck started having issues come to find out it had no anti freeze , my truck had just been serviced 3 days before! Why didn' that I pay 100 for. My truck started having issues come to find out it had no anti freeze , my truck had just been serviced 3 days before! Why didn't they say anything about it so I could take care of it even if i had to pay extra!? That would have been a disaster for me! The guy that helped me with getting it to the back was great tho, very nice guy. More

Customer Service was good, Appointment delay was not good. General Motors Representative had an impact on my Vehicle Repair, the dealership did not Duplicate my Vehicle problem. good. General Motors Representative had an impact on my Vehicle Repair, the dealership did not Duplicate my Vehicle problem. More

Buena atencion , muy amiable el personal, me mantuvo informado durance el servicio , me explication con detalle todo que que mi veiculo nesesitava informado durance el servicio , me explication con detalle todo que que mi veiculo nesesitava More

we worked with Alfred and we were almost sold a car that was not what we wanted. I asked for a black Tahoe and was told that they did not have any four-wheel-drive because I was alone without my husband the was not what we wanted. I asked for a black Tahoe and was told that they did not have any four-wheel-drive because I was alone without my husband there we have now had endless issues with our truck that we bought there the service department has not been helpful. Alfred refuses to text back about buying another truck to replace the truck that the service department caused more issues with overall I would never buy another vehicle or use their service department again. More