Back

Classic Elite Chevrolet Sugar Land

Sugar Land, TX

4.6
3,521 Reviews
LARGEST SELECTION OF CHEVROLET'S IN THE GREATER HOUSTON AREA AND BEYOND Here at Classic Elite Chevrolet Sugar Land, it is our mission to PROVIDE A WORLD CLASS automotive EXPERIENCE. We have a huge selection of both new and used vehicles. Our goal is to provide every customer with an exceptional buying and service experience and we have a body shop for all your repair needs. With competitive prices offered on every new and pre-owned model for sale on our lot, you won't find a reason to visit any other dealership.
Contact Dealership

13115 Southwest Fwy

Sugar Land, TX

77478

Directions

By Type

Showing 3,521 reviews

December 11, 2010

Here it is - my exact letter to the owner. I also sent this to better business bureau and to all my friends, families, people I work with... Mr. Kerstetter, I bought a Chevy work truck last July, a More

by lenfisher12
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Albright and David Alexander
Jan 10, 2011 -

Classic Elite Chevrolet Sugar Land responded

This is a response to a rating by lenfisher12. Classic Chevrolet responded to Ms Fisher's concern immediately after it was made aware to management. We acknoledged and apologized that one of our salesman gave her wrong information as to how the Chevrolet Roadside Assistance Program worked. One of our employees misspoke and told Ms Fisher that the Chevrolet Roadside Assistance would bring her a key if they lost one. This is wrong, they will unlock a door but they do not bring a key. After we were informed that she lost a key we called her apologized and sent her a key to her house via mail. We spoke with her and her boyfriend at great length apologizing for the inconvenience and offering to help. Classic Chevrolet did make her a new key and sent it to her house. At this time she informed us that this action would not satisfy her. The dealership asked Ms Fisher what we could do to make her happy and she informed us that nothing we did would make her satisfied. We feel that we tried to resolve the issue as soon as we were aware that we had an upset customer. We acknowledged and accepted that fact that we made a mistake and we reached out to the customer to ask what could be done to satisfy them.

...
353