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Classic Elite Chevrolet Sugar Land

Sugar Land, TX

4.6
3,140 Reviews
LARGEST SELECTION OF CHEVROLET'S IN THE GREATER HOUSTON AREA AND BEYOND Here at Classic Elite Chevrolet Sugar Land, it is our mission to PROVIDE A WORLD CLASS automotive EXPERIENCE. We have a huge selection of both new and used vehicles. Our goal is to provide every customer with an exceptional buying and service experience and we have a body shop for all your repair needs. With competitive prices offered on every new and pre-owned model for sale on our lot, you won't find a reason to visit any other dealership.
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13115 Southwest Fwy

Sugar Land, TX

77478

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Showing 3,140 reviews

January 31, 2014

Excellent place to take your car for service. I have been going here for service since I purchased my car.the staff is always nice and professional. More

by Esme06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rios
June 22, 2013

I purchased my Camaro from here after going to three other chevorlet dealerships. I live about 5 mins away from Davis chevorlet dealership that sucked. I chose classic which is about an hour away becaus More

by beabop24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
IRMA
April 27, 2013

Finally a wonderful new car buying experience, sales and finance were great. Absolutely recomend. Thanks to the "Car Guy" Jerry Reynolds. He was absolutely right on with his recomendation. Steve & Eme S More

by sdstripling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duke Sandefur
July 22, 2012

Love my new avalanche!!! Bob was great with my first BIG purchase in yrs!! Very warm friendly atmosphere..Everyone we encountered seemed genuinely interested in our purchase! More

by MGUN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob reed Mitchell ericsson
April 20, 2012

f you are looking for a truck or a car you have to go to Classic Chevy in Sugar Land. Don Kerstetter and his people are the BEST!!! This was the best car buying experience I have had in my life! Bob Reed More

by jlynnwilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Reed, Carlos Salazar, Don Kerstetter
February 25, 2012

I was looking for a dealership with integrity and I found that at Classic Chevrolet. My salesman (Bernard) was an absolute pleasure to work with. Bernard took the time to listen to what I expected during the More

by Jmtodd1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernard Lee
August 28, 2011

It's our two year anniversary since purchasing our 2009 Chevy Traverse. We shopped all around town but at Classic we felt comfortable with our salesman's ethics and got a great deal. Since that time we h More

by lnicklo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dixon, Sales & Richard Romero, Service
May 31, 2011

Excellent customer service attitude from the moment I stepped on the lot. Absolutely, no pressure sales approach. When I gave them my parameters of vehicle needs/type and what my budget could afford th More

by maacah2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Ziifle
April 27, 2011

Classic Chevrolet is hands down the best dealership and I highly recommend you purchase your next vehicle from them. I purchased a new 2011 Silverado from them last month and received excellent customer serv More

by Parr10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Cottrell, Mark Kolon, Don Kerstetter
December 11, 2010

Here it is - my exact letter to the owner. I also sent this to better business bureau and to all my friends, families, people I work with... Mr. Kerstetter, I bought a Chevy work truck last July, a More

by lenfisher12
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruce Albright and David Alexander
Jan 10, 2011 -

Classic Elite Chevrolet Sugar Land responded

This is a response to a rating by lenfisher12. Classic Chevrolet responded to Ms Fisher's concern immediately after it was made aware to management. We acknoledged and apologized that one of our salesman gave her wrong information as to how the Chevrolet Roadside Assistance Program worked. One of our employees misspoke and told Ms Fisher that the Chevrolet Roadside Assistance would bring her a key if they lost one. This is wrong, they will unlock a door but they do not bring a key. After we were informed that she lost a key we called her apologized and sent her a key to her house via mail. We spoke with her and her boyfriend at great length apologizing for the inconvenience and offering to help. Classic Chevrolet did make her a new key and sent it to her house. At this time she informed us that this action would not satisfy her. The dealership asked Ms Fisher what we could do to make her happy and she informed us that nothing we did would make her satisfied. We feel that we tried to resolve the issue as soon as we were aware that we had an upset customer. We acknowledged and accepted that fact that we made a mistake and we reached out to the customer to ask what could be done to satisfy them.

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