Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

Service dropped a $40k truck off lift refusal of cooperation I'm only giving one star because I can't give a negative. I purchased a 2015 Ram 2500 6.7 Cummins. Purchased march 3rd 2017 at classic Chevrolet. On I'm only giving one star because I can't give a negative. I purchased a 2015 Ram 2500 6.7 Cummins. Purchased march 3rd 2017 at classic Chevrolet. On 3/13/17 I brought it in for some warranty work. After it took a week to even get back to me on what was gonna be done, the tech was not responsible enough to verify that the Vehicle hoist was capable of lifting the truck he decided to lift it anyways. Well he ended dropping the truck off the rack... 9,000 lb truck falling 8 feet to the ground. The damage includes front bumper, side steps bent to the cab, dpf filter and cats, tailgate, passenger bed corner and most importantly bent the driveshaft. The reason of concern for this. Is there could be hairline fractures that won't expose themselves until I'm driving down the roam at 70mph, they wanted to put a insurance claim against my truck. I wasn't ok with this for two reasons, 1... the drive shaft issues and the long term affect. 2.... I paid for a clean 1 owner low mile truck..... now I loose my xxx on it! After arguing with them for 2 days they agreed to pay the truck off in full $37,361.36 (I only had the truck two weeks) told them I have no problem going into business with them to find another truck and use my truck as the tax benifit towards a new truck and no down payment. After their lack of commitment to customer satisfaction their search for a truck diminished. They only looked when I took work off (loosing money) to come down for 3-4 hours until he looked I did this several times. My lost earnings through work and fees I had to pay for, for me not having my truck accumulates appx $4,000. Now as I sit here at the dealership they refuse to find a truck that works. They are insistent on finding a $32-$34,000 truck so they can make some money on it! It's not their time to make money on a truck it's their time to make it right! I have found several trucks at local dealers they can buy and sell to me... they refuse to cooperate. I have been extremely patient and respectful through out this whole process! I haven't been greedy on asking for a better truck or more expensive truck...just want them to do right! I have wasted so much time and money on getting this corrected! For those that don't know Ewing still employes about 75% of the holy staff! It's no wonder that they have the lowest rating in the metroplex!!! I write this as I sit at the dealership... for the last time 3/21/17 before I take legal matters... I'll leave this up until they get this corrected!!!! More

They don't care if you ever return After promises and promises that things would improve under new ownership I continue to experience the same experience over and over. I wait 30+ minut After promises and promises that things would improve under new ownership I continue to experience the same experience over and over. I wait 30+ minutes to be acknowledged by anyone in the service Dept, 4 hour oil changes constantly after being promissed hour or less. This last time on a recall repair which had been explained by 3 different service advisors as a 4 hour job turned in to a 10 hour experience where the service advisor told me if I was unhappy to just start going to another dealer. I think I will take his advice as nothing seems to be getting better, it is a shame because I have had a 5 year relationship with the dealership across 3 different vehicles now More

They steal from your car! Beware of this dealership! I just bought a new jeep from a leasing company and unfortunately my windshield wiper was broken. I took it up there to ge Beware of this dealership! I just bought a new jeep from a leasing company and unfortunately my windshield wiper was broken. I took it up there to get it replaced. when i pulled up into the bay a man came to me i told him what i was there for he said let me find someone to help you?? why couldnt he help me? so another guy comes over i explain again what happen and then he goes well how do you know its broken.... well its popping and you can see it..? he then says yes it is in fact broken and they explains how they arent that expensive. I said now wait this car is a week old and im not paying for new wipers. He said well let me see if its covered under warranty and infact it was. I got out signed my stuff and went into the waiting area. He pulled my car out of the bay , next to the wood fence and parked it. I then noticed someone drove it off to somewhere. 15 mins or so pass and then they finally come get me my car was ready and it was parked around front. When I got there my husbands $219 motorcycle helmet, face shield, and gloves were in the back seat DRIVER side floor board. I didnt pay no attention to it not being there as i mean who would steal it out of my car at a dealership??? I went home after that. My car stays locked! later on i went to the store before i did i went to throw out the trash in my back seat and saw his helmet was not in there. I thought he took it out. But infact DID NOT! I called the dealership and spoke to Dustin in the service department who was pretty dumb. he said he asked his staff if they stole it... like who is going to admit to stealing from a customers vehicle.??? He said he was look around and get back to me. NEVER DID!!! next day i went up there and spoke to a Johnny who seems pretty nice. Said GM wasnt there and would talk to him and Dustin. Never HEARD BACK! i called again and was told by Johnny i would get a call back from him in 10 mins... NEVER DID! Obviously they were giving me an run around and didnt care one bit about this! Today 1/30 I went up there again I spoke to johnny who took me to Dustin which is extremely rude. He said that they dont have a theft problem and no tech was in my car. Someone was in my car as yall drove it around the building and had it out of my sight for 15 mins. I asked if there were cameras he said no. Well thats stupid dont yall have expensive tools in there??? I said so you dont know that your staff didnt take it. He then says we dont know if it was in there..... LIKE WOW! He didnt seem to care and I advised him i would post this everywhere! He didnt care about that either. This dealership is horrible they care if there staff steals from your car! I know im partially to blame as i should have known better to have left it in the back but i didnt know someone would be going through my stuff. BE WARE and check your car before you leave. Im now out of a brand new week old Bilt Helmet, face shield and gloves that wasnt cheap. OH and not to mention it was my Husbands Anniversary present and Get out of the Military gift for his hard work.... So thanks Dustin for not caring nor fixing the issue. More