Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

Very bad communication and service.. I had a 9 am appointment, I arrived on time. At 10 am they told me the had to get the battery it wasn't in stock, vehicle should be ready at 12 or 1 I had a 9 am appointment, I arrived on time. At 10 am they told me the had to get the battery it wasn't in stock, vehicle should be ready at 12 or 1 pm. So I wait patiently 3 pm comes around and I haven"t seen my service rep at all.So I go look for him and called got answering service. I find him and ask about status of my vehicle, he said he didn't know. the guy never brought the battery and it'll be there in another hour. I didn't leave the place till 4:30.. Crazy 7hrs wait for a new battery and an oil change. On top of a hefty bill.. More

Greatly appreciated Appreciated interactions with Dan at that time Service Manager. Jimmy Carey is exceptional And very knowledgeable Service Advisor as it relates to Appreciated interactions with Dan at that time Service Manager. Jimmy Carey is exceptional And very knowledgeable Service Advisor as it relates to my 500 POP. My concerns weren’t addressed as well from the Owners, thus I have little to no confidence I recommending purchasing a vehicle from this dealership. Bought vehicle in March 2017; Tim was a dishonest, dishonorable former Parts Manager, so glad he’s no longer there. I’m very suspect of a vehicle that’s has rotor issues within the first 30days and the dealership does NOTHING to amicably resolve the issue. The OIL CHANGES prices without coupons were extremely pricey and it would take an act of Congress just to get the $59.95 + tax/fees consistently. More

Dishonest manager and upper management covers for it I will not ever be returning to this service center. Pacifica was in shop last week for 2 warranty issues and scheduled oil change while we were there I will not ever be returning to this service center. Pacifica was in shop last week for 2 warranty issues and scheduled oil change while we were there. Carmine tried to sell me 4 new tires within minutes of me walking in and acted like it was necessary due to tires being different. Point blank told me 4 were needed. Long story short, didnt have tire or price we wanted so told them no. Went to pick up car expecting to look at tires and see Carmine was right only to find out tires were the same brand, size, and rating, only difference was one was newer model (not "lemons" or 3 different tires like he stated). And the main warranty issue we were there to address still wasn't fixed. Chris the service agent never came to explain to us or called to explain the tire issue or be transparent. If once they got the tires off in the back had called and explained their findings and gave us the option of 2 or 4 tires with all the facts, we probably would have bought tires. Left a review the next day and suddenly the owner and Dan in the service center are very concerned and want to look at my car to figure out where the problem/misunderstanding was. Pretty much got the feeling Dan wanted to prove me wrong. Suddenly wanted to look at tread, turn wheels, even took pictures of model and brand and basically, I think, to be able say my initial review was a lie. By that point I had already removed review and was willing to give him a chance to rectify the situation and hear him out. But Dan's answer pretty much was it was sound advice by Carmine, just not well explained. Yet Dan also admitted he couldn't think of a scenario where having 2 different model tires on a FWD vehicle in the front that are both A/S in Texas this time of year could cause an issue if they were wearing the same and had good tread left. I had already gone to a different company before going in to talk to Dan and asked point blank twice if I needed 4 new tires or only 2 (2 did have lower tread and needed replacing soon but all 4 were wearing evenly and 2 in front had 9/11 tread rating still.) Even when the other placed priced 2 and explained the 2 good ones I still had didnt have a milage warranty on them and I again asked if I should replace 4, assistant manager of other company again said "no reason to replace good tires, just the 2 with lower tread and more wear need to be replaced." Never once did Dan come out and admit Carmine's mistake just basically danced around the facts and spent 30 minutes of my day trying to trip me up or prove me wrong. Did nothing to earn my trust back. While I appreciated him listening to my side of things and taking the time, if you cant admit your guy messed up, I wont be returning and you aren't to be trusted in my opinion. I will be finding another dealership to deal with the warranty issue. More

Horrible I went in for an oil change and a tire rotation and I was lied to and told that the tires have been rotated when in fact they were not. And when i tal I went in for an oil change and a tire rotation and I was lied to and told that the tires have been rotated when in fact they were not. And when i talked to the supervisor he was so rude. More

Shady Dealership when it comes to repair work Bought my Jeep in for repair and vehicle didn’t get fixed Service Advisor Dan Durfee is a joke and not to mention the owner of the dealership is a cro Bought my Jeep in for repair and vehicle didn’t get fixed Service Advisor Dan Durfee is a joke and not to mention the owner of the dealership is a crook as well backs up his dirty work buy from another dealer and get get someone else to work on your car !!!!! More

Updated Experience Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded Thanks for your feedback, please reach out to Marc Kraus at _________ to discuss your c Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded Thanks for your feedback, please reach out to Marc Kraus at _________ to discuss your complaint, thank you. This was just left to me and he is the Sales manager. He has no idea why I would be calling him. Another wasted phone call. He was very nice but it in no way helped me out. Prior to that message, I got an email from Laura Lee Pirtle, Director of Customer Relations. She asked me how my experience was and if i had any problems. I sent her an email back with all my concerns. The following day- someone from service department called me and was not friendly to me AT ALL. She had called him about the email and someone didn't understand what I had said. It was a miscommunication but that is all he cared about. Not addressing any other problems that happened. Over all this has been a pain. I More

Had my car for a month Awful experience. Weather stripping needed to be changed on my drivers door, they ended up having my car for a whole month. No communication at all wi Awful experience. Weather stripping needed to be changed on my drivers door, they ended up having my car for a whole month. No communication at all with me. The also do no honor previous owners contracts. More