Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

Jessica was great and very helpful throughout my services. She stayed in communication with me and made sure I understood everything going on which I really appreciated. services. She stayed in communication with me and made sure I understood everything going on which I really appreciated. More

The employees were great. The job was well done. However, the rap music was not what I expected in a dealership lounge. The music should be for the customer not the employees. the rap music was not what I expected in a dealership lounge. The music should be for the customer not the employees. More

Communication is minimal and non satisfactory.Was not Communication is minimal and non satisfactory. Was not very pleased with negotiating a better price for the age of truck,and was having complications Communication is minimal and non satisfactory. Was not very pleased with negotiating a better price for the age of truck,and was having complications already with truck. More

Everyone was very friendly and helpful. They went above and beyond to help us get the vehicle we wanted. They answered all our questions and walked us step by step so we were comfortable using my new car. and beyond to help us get the vehicle we wanted. They answered all our questions and walked us step by step so we were comfortable using my new car. More

Amazing work, not fast but for the long line that was there it was fast. Jessica was so helpful made sure i knew what process the jeep there it was fast. Jessica was so helpful made sure i knew what process the jeep More

Could have better communication of status of repairs instead of me having to call . At the end , when I talked to Chris and he explained in detail , why the repairs had taken so long . If I would of b instead of me having to call . At the end , when I talked to Chris and he explained in detail , why the repairs had taken so long . If I would of been informed from beginning my ratings would of been higher . More

Dealership kept my Jeep Gladiator Rubicon LE for 15 days to complete an oil change, 5-tire rotation and to fix a TPMS issue that has been ongoing since last November. The oil change and tire rotation was ta to complete an oil change, 5-tire rotation and to fix a TPMS issue that has been ongoing since last November. The oil change and tire rotation was taken care of. The TPMS sensor issue was not. When picking up the Gladiator, it was suggested that perhaps the wheel weights could be disrupting the signal from the TOMS sensor to the module and perhaps getting one specific tire/rim could be rebalanced (at NTB or Discount Tire) and maybe that would address the TPMS error. IF this was a solution, I would have expected the service department to complete this “suggestion”. The Gladiator is, after all, covered under warranty. I couldn’t risk keeping the Gladiator at the dealership any longer as I had an off-road trip planned two days after picking it up. If you’re going to make a suggestion, go the extra mile and follow through. There’s a Jeep dealership three miles from my house and the dealership that I purchased the Gladiator from, but I chose to do business with Classic. I hope I’m not making the wrong choice. More

Always get very attentive service from Chris Pierson and he is excellent at following up with vehicle status and completion. I'll be back to see him again. he is excellent at following up with vehicle status and completion. I'll be back to see him again. More

Jessica was very helpful and nice. Your service was fast and I plan to return for further service. Keep up the good work. Thanks much and I plan to return for further service. Keep up the good work. Thanks much More

Workmanship was good however we did not receive analysis updates from the service advisor so that we could make decisions during the work process. Hand washing was appreciated. updates from the service advisor so that we could make decisions during the work process. Hand washing was appreciated. More