Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

Waited Two weeks to put jeep in for loaner car . After 14 days in there shop no parts yet or work on my jeep . Took it out went to Don Davis jeep put it in there service shop at 9:00 am and at 12:30 they cal days in there shop no parts yet or work on my jeep . Took it out went to Don Davis jeep put it in there service shop at 9:00 am and at 12:30 they called me to come get it it was done . And didn't have to wait for a loner car at there shop . I will never use them again. More

Juan Garces got my Ram 2500 taken care of in a professional manner. Everyone I have dealt with in the service department has been great! professional manner. Everyone I have dealt with in the service department has been great! More

Jessica was awesome got me in there and took care of me and was done really fast thanks again the price was also great 👍!!!appreciate it and was done really fast thanks again the price was also great 👍!!!appreciate it More

Outstanding service. Timing was great and so much more Jessica was very attentive and also she stated what was going on also when its done Jessica was very attentive and also she stated what was going on also when its done More

Customer service is great as usual! Chris was friendly and got my car serviced quickly. There’s a dealership closer to me but I’ve had great experience here so I don’t mind the drive and got my car serviced quickly. There’s a dealership closer to me but I’ve had great experience here so I don’t mind the drive More

Not courtesy skip over when waiting next in line service is not good will not wash your car will not speak not friendly at all. is not good will not wash your car will not speak not friendly at all. More

The service was quick and the service advisor Jessica courteous and polite. I never had any issue at the service department and continue to bring both my vehicles for oil changes. courteous and polite. I never had any issue at the service department and continue to bring both my vehicles for oil changes. More

Horrible experience. Waited over 4 hours to get a replacement battery. Was told to show up before 7am and I was 2nd in line. Didn't help! I was there until almost noon and the girl that checked me i replacement battery. Was told to show up before 7am and I was 2nd in line. Didn't help! I was there until almost noon and the girl that checked me in never had an answer when I checked back with her. More

I really did appreciate the service person who checked me in and the check-off list the mechanic who worked on my jeep kept to your service standards! The time frame was acceptable also. The passed my expect in and the check-off list the mechanic who worked on my jeep kept to your service standards! The time frame was acceptable also. The passed my expectations! Thanks More

My car went in 3 weekends in a row for safety recalls and to investigate a metal rattling and fix the steering. The safety recalls and steering were fixed the 2nd weekend. They claimed the rattling was from to investigate a metal rattling and fix the steering. The safety recalls and steering were fixed the 2nd weekend. They claimed the rattling was from the steering too. It wasn't. The next weekend it went back in and this time I was called by Jessica and she said the words, "All we can find is some sounds on the shock so we ASSUME you need a new shock." I told her I didn't want a new shock and that I didn't want the mechanic to "assume," I wanted a for sure fix. She said this would fix it and that "we would never sell you a part that wasn't necessary." A new shock was placed on and my car still made the same rattle all the way home. I immediately turned around, picked up the level 3 mechanic and drove with him to make sure he could hear the metal rattling. He said he COULD hear it and that he knew I didn't need a new shock but he was told by Jessica to put it on. When I dropped off the mechanic, I told Jessica what he said about a new shock not being necessary and that I WAS charged for a part that was not necessary. She blew it off, laughed about it, and was kind of shocked that he threw her under the bus. They then said it would take longer than a weekend to figure out the rattle and my car then went in for 25 days in a row. Jessica gave me 3 different numbers to text her. She refused to answer any of my tests though. Very unprofessional. I then received a voicemail from yet a different number than the original 3 and Jessica said my car was ready. I came during my lunch break and it took 20 mins to get my car. No one checked my loaner car in personally. I did not even get to sign anything that said I turned it back in. When my car came, it was obvious that it hadn't moved in quite some time. The tires were all low and there was caked dirt all over the front windshield. The rattling is STILL there. I will never use this place again. More