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Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

Arlington, TX

4.4
783 Reviews

783 Reviews of Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

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April 01, 2021

Jessica, the service advisor was great and the work was done on-time (quicker than expected!). The pickup process was a bit disheveled if you're looking for a process to clean up a bit. More

by rstrs80
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 02, 2021 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington.

April 01, 2021

Eli was very helpful. He wasn't pushy and answered all of my questions and the one he didn't answer he said he would find me an answer. He also spoke very highly of Jessica in the service department who was More

by Kelli H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica (Service), Elias Argumaniz
Apr 02, 2021 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you so much for your excellent review, Kelli! We are so glad that Elias and Jessica had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Classic Chrysler Dodge Jeep Ram Fiat of Arlington. Please don't hesitate to reach out if you need anything else.

March 30, 2021

The young lady that helped me was great. She went above and beyond to meet my needs. Will go to her in the future for anything I need. She was more informed than the sales dept. More

by JBTAYLOR2003
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure, brilliant blonde hair
Mar 31, 2021 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington, we look forward to having you as one of our valued customers for many more years to come!

March 27, 2021

Time to wait for Oil change is bad...more than expected...the Customer services is slow...0 in Friendliness...I'm going to try with another branch. More

by BETZABETHDIAZ869
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Courtney Lister
Mar 29, 2021 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please call me at 817-918-9088 and ask for Adam Lancaster. . We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Thank you.

March 26, 2021

This review pertains to the service department. The consultants are unresponsive, uninterested, and unconcerned about customer satisfaction, excluding Chris. I will not buy from here. More

by Annissa Macon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike, Service Manager
Mar 29, 2021 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Hello Annissa, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please call me at 817-918-9088 and ask for Adam Lancaster. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and would love the opportunity to get more details to see if we can turn this situation around for you. Thank you.

Mar 29, 2021 -

Annissa Macon responded

Hello Mr. Lancaster, I sent a lengthy email directly to you on March 1 immediately following the incident and never received a response. It was sent to adam@classicarlington.com. I also copied you on an email I sent to Chris Pierson, my service agent, on the same date addressing the inaccuracy of the details on the receipt and thanking him for trying to resolve the issue. I can forward both if you like after you confirm the email address. If you are still concerned after your read those emails and truly want to address the issue, you can let me know by responding to either email. Thank you.

March 22, 2021

Mike was great and friendly. Took care of my jeep fast. The service department is always on top of everything and knowledgeable in what they do. More

by EPETEET12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 22, 2021 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thanks for leaving us a review! We're so glad that Mike was able to help you out in a timely manner. Our goal is to make sure everyone who walks through the door leaves happy, so it's awesome to hear kind words about our service department. Thanks again for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington!

March 22, 2021

I would have appreciated to be asked if I had any questions or observations to make; besides to also know what I need to be watchful for and/or tips for the past/future weather. More human interactio More

by NICRAINBOW
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know the name
Mar 22, 2021 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your feedback and will take it into account. Please do let us know if you have any questions or concerns about your vehicle! We're always happy to help.

March 19, 2021

Chris Pierson really gives a personal touch with his services. He remembers your name and vehicle. :). He also explains in detail the work that was done. More

by JETSETDAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pierson
Mar 21, 2021 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington, your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again!

March 19, 2021

Everything was fast and courteous; this was my first time visiting since it changed to Classic, and it definitely was an improvement over the service received under the previous ownership(s). More

by GLENGER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 21, 2021 -

Classic Chrysler Dodge Jeep Ram Fiat of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 19, 2021

Vehicle was suppose to come with window tint and it did not. Schedule an appointment for the tint to be complete. Waited over 8hrs and still tint is incomplete and not fully done. Thank you Adam Lancaster More

by babephat83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Lancaster , Frank Palmer
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