Classic Chevrolet - Service Center

Bought a new truck and they sold me a warranty to cover the tires. Had 2 tires coming apart and they said that it was normal wear. They will NOT stand behind the warranty they sell. the tires. Had 2 tires coming apart and they said that it was normal wear. They will NOT stand behind the warranty they sell. More

First and last time I'll come here for service! I made an appointment for my vehicles first oil change. The wait was over 2 hours. I was told the reason for the long wait was because people ahead of me didnt appointment for my vehicles first oil change. The wait was over 2 hours. I was told the reason for the long wait was because people ahead of me didnt have appointments, and my vehicle would just be put in line. Total dissatisfaction with classic chevrolet from purchase to service. More

Recently informed that I'm the 2nd person to be banned *Parody Review* Yes Ladies and Gentlemen, You too can be the Winner of Classic Chevrolet's 2019 Customer retaliation event with the Grand Prize in *Parody Review* Yes Ladies and Gentlemen, You too can be the Winner of Classic Chevrolet's 2019 Customer retaliation event with the Grand Prize including never again being allowed to have your vehicle serviced at this location. To Enter, you must schedule your Non-Employee Customer Evaluation with Joe Laubhan - Service Director. *Contest rules* 1. Do not complain about the service done to your vehicle, even if there is an actual issue with your car/truck that has not yet been properly diagnosed after repeated attempts. That's what DTP is for after all. Warranties are just a formality and TSBs only apply to Fords right? 2. Do not complain if your vehicle has been sitting at the dealership for 3-4 days without status update or get upset if you're informed after 3-4 days that the person you're going to pay to perform "Non-Warranty" work won't be available for 3 weeks. You should rejoice anyone noticed your vehicle to begin with. 3. Do not expect to get your vehicle "Serviced" at a service department nor expect service from a "Service" dept. It's 2019. Customers are annoying and this will deduct points. 4. Having an issue with your vehicle enters you into an agreement with Classic Chevrolet that you will be subject to Slanderous accusations by Classic Mgmt and invented content to be typed into a computer secretly at an undisclosed location. 5. For official inquiry into these rules and a complimentary Non-Employee Customer performance evaluation, please contact Joe Laubhan - Service Director, if you're unable to reach him after repeated calls/attempts as this is just business as usual. 6. Attempting to obtain status on your vehicle after 3-4 days will result in disqualification from the contest and a Ban from the dealership. *Pause Parody* You will also get your rear view mirror cocked sideways signaling that you've been 86'd. **Resume Parody** 7. Speaking to Adam Kimber is a no no and Joe will perceive this as "Going over his head" or "Getting someone involved" even though you're just trying to get a hold of the chain of command. =====================*Disclaimer*===================================== Classic Chevrolet reserves the right no matter the situation to inform their customers that "No one wants to work with them" and Managers will selectively filter Appointments and reject them without prior notice or explanation. In the absence of a Professional Letter/Email informing customer of said event, a verbal altercation initiated over the phone by a Classic Employee will be an alternative form of communication. More

I won't go back Had my stalling vehicle towed there, They said needs tune up, 6cyl. P/U. $600 with tax, I said ok, Cause I needed it back asap, when it was done, they Had my stalling vehicle towed there, They said needs tune up, 6cyl. P/U. $600 with tax, I said ok, Cause I needed it back asap, when it was done, they said its good we tested 30 miles, Picked it up and made it two blocks then needed another tow home stalled, no start, I fixed it myself, I called, They admitted not testing the fix 30 miles or even close, manager said he would take better care next time, Took it back for a scheduled state inspection a week later, Not only did they not do anything for causing me much grief, They said they can't inspect the vehicle that day. beause a couple small things needed fixed, They did however remind me that it would be expensive if I chose to wait. If you find a good place with fare prices, you'll likey never return to this place. Their warranty fixers in my view. Computer wiz types not workers. More

TERRIBLE COMMUNICATION Showed up bright and early first vehicle in the bay at 7am. Tried calling at 12:05pm went to voicemail. Nothing for Service Advisor. Called again at 2 Showed up bright and early first vehicle in the bay at 7am. Tried calling at 12:05pm went to voicemail. Nothing for Service Advisor. Called again at 2:00, 2:13, called the main number transferred to Service Advisor voicemail. Service Advisor final returns call at 2:30. To informed me that I make not be getting my vehicle back today. Seems to me I should have gotten a follow up call to at least inform me what was happening. Normally a good experience at Classic I guess it depends on which Service Advisor you get. More

Day before thanksgiving- AMAZING Service!!! I picked up my vehicle today (the day before thanksgiving) and several of the gentlemen stayed late to ensure I had my Yukon before our family's holid I picked up my vehicle today (the day before thanksgiving) and several of the gentlemen stayed late to ensure I had my Yukon before our family's holiday commute out of town. I got 15 miles down the road and noticed there was something not right with the way my vehicle was driving... So I immediately pulled over (since I had precious cargo on board--- my three children in the backseat ). Thankfully the manager Kevin offered his personal cell number to me earlier in the day because my pick up time was going to be after business hours. He answered and offered to help me over the phone even though he had already left the shop for the holiday. I must've been a rambling mess because when I wasn't making any sense without hesitation he and the other manager Paul were close to the location that I pulled over to stop, came to help assist me. Being a female with 3 young children (and did I mention my husband works an hour and a half away)... they went above and beyond to help me! All to the embarrassing diagnosis that my Yukon was just in 4WD and that's why it was driving funky (this is my first 4WD vehicle-- please pardon my lack of experience here ) Regardless of the minor fix, they both were more than happy to go ABOVE AND BEYOND!!!! 1,000 thumbs up for this facility and the AMAZING managers Kevin and Paul that are so empathetic and professional!!! More

great Sales experience . . Horrible Service Dept I went in yesterday May 12th between 10 & 10:30 AM for my first oil change and sat there for five + minutes and they never acknowledged I was there. I went in yesterday May 12th between 10 & 10:30 AM for my first oil change and sat there for five + minutes and they never acknowledged I was there. There was one, only one, black pick up in front of me. I was in the middle lane. The left lane was clear after a red SUV backed out so they were not swamped with many cudtomers. After five minutes I got out of my car and walked to the service area and it was though I was invisible. Again, no one offer to help, said hello, good morning or anything. I had even replied to Stephanie's email telling her I was on the way. I left. Won't return. My local Jiffy Lube will greet me and change the oil from now on. The sales experience with Myron was great, the service department is a bit conceited like Tom Brady. More

One, two, three strikes and you’re Out Classic Chevrolet of This is a story I wanted to share with all of my fellow North Texas Camaro 5 owners. It is meant to share my experiences with the dealer and I fully u This is a story I wanted to share with all of my fellow North Texas Camaro 5 owners. It is meant to share my experiences with the dealer and I fully understand you may have had nothing but good experiences with them. Unfortunately that is not the case for me. I bought my car from Classic Chevrolet in Grapevine and have had my car serviced by them through my entire history. Note that strike 1 and 2 were all because of sloppy service technician. The service consultant Yrenio Carrera did everything in his power to show what being the Mark of Excellence meant. On strike 3 neither the dealer nor Yrenio even bothered to apologize for their mistake. Strike 1: Service technician putting a dent on my driver door panel Around this time this year (Early July 2012) I took my car for emergency maintenance where I had to get my lifters and cam replaced. The service technician left a nice ding on my driver door when I picked it up. I took it back to dealer on July 22nd and they started the repair. I received word on 8/7 that car my ready so picked it up. No door ding anymore. Unfortunately on 8/20 when I was giving her a full detail I noticed a big scrape on the inside of my driver door as well as the trunk release button not working. They finally replied on 8/30 that they want me to bring the car back to fix the damage. Turns out the dent repair man drilled and scrapped the inside of my door as well as broke the inside of the panel while repairing the dent. On 9/6 they call me back and say she is ready. I go pick her up and immediately put her back in. They had given it to the dent person to repair and he did a horrendous job on the paint job. I don’t even want to call it a paint job because it was not matching or meshed together. Finally I go pick the car up 9/15 and find the steering wheel scratched. By the time they finally got the correct steering wheel it was 10/19. This strike is on the service technician because of the lack of attention and sloppiness from the service technician that added a dent. The service consultant Yrenio did everything in his power to do right on this mistake. Strike 2: Service technician forgetting to check if he had the right fuse box In late January of this year I went in because my seat warmer was not properly working. Turns out the issue was that the fuse contacts on the fuse box were worn out causing a loss of connection. Note they were able to diagnose this issue with my aftermarket Scocshe dash kit. After driving it a few days I noticed the AC is not blowing. You twist the knob and the fan was not turning on. I took it in on 2/7 and what was their response… Diagnostic lead us to the aftermarket controller to be at fault. We are unable to work on aftermarket products and you will be required to take back to origination of installation for repairs. I reply on 2/7 that it was not the Scosche kit as it was working fine and I had even attempted a 2nd HVAC that I had form Scosche and scratched that off my list but that I would agree to their terms and put my car back to stock. Note that this charge to turn the car back to stock and then reinstall the kit was incurred on me. Do you want to know what the problem was?.... Ineptitude. The fuse block that was replaced by my service technician did not have the pins in the backside for the blower fuse. This is something that the technician should have watched out for when he replaced the fuse box. You want to know how much they refunded me for the removal and add of the Scosche kit… $50 dollars for 2 hrs labor time. It was hard to get this money out of them and they were still holding that for whatever reason their tech tools diagnosed the communication issue but could not find any problems this time around. It’s funny that they say they charge 25$ an hour for labor when everyone else charges 90-100. My incurred cost was not $50 but 324$ for 3 hrs of labor and tax. I honestly think the $25 an hour rate is BS but I have no way to prove it. I tried to get them to quote me a separate job via email so I can see their hourly rate but they didn’t want to give me price. Note at this point they feel so humiliated by their mistakes that they ask that anytime I bring my car for warranty work that it must be stock. Ladies and gentleman you hear it here that Classic will automatic blame your aftermarket parts without doing proper diagnostics Again this strike is on the service technician for not making his checks before saying he was done and for Classic to blame and undercut compensation for their mistake. The service consultant Yrenio did everything in his power to do right. Although I don’t believe the proper compensation was given the mark of good customer service was there because Yrenio apologized for the technician’s mistakes Strike 3: Service technician not bothering to check my brake wear. I had my car in the shop on May 29th for some warranty work for my door lock. After that was resolved I had them to service which was part of my pre paid service package. Everything seemed fine until a few weeks later. It’s about mid June and I start hearing allot of noise from my brakes. I email back and forth with the service consultant and avoids a very basic question which gets me upset. I ask “isn’t checking the brake wear part of your normal inspection when servicing the vehicle.” He keeps avoiding that question until the end and ever goes as far as telling me it was going to be a $59 diagnostic fee for them to check what should have been checked on May 29th. Finally on 6/20 he admits that the 21 pt inspection does include a visual brake inspection to the best of the technician’s abilities. He says: I have no further information to give you at this time without a brake inspection. Please e-mail me back if you would like to make an appointment. No apology for no visual inspection being made whatsoever and no empathy. At that point I said I’m done with this dealer and had my brakes done at Scotty’s automotive. They were mostly all worn out with the most on one of them at 20% so I do not understand how the Classic technician failed to visually inspect that the brakes were worn. This 3rd strike is not only on the technician but on the service consultant and Classic as a whole. Shop and service managers Tim Brogan and Joe Laubhan were CC’d on the emails and all it could have taken from them was to say a simple I’m sorry. I requested a cancellation of my remaining service plan and today I got by $100 refund for the remaining 2 services and decided to share with you my entire story. I hope this story helps others in deciding where to have their Camaro serviced here in North Texas. I cannot in good conscious continue to recommend Classic Chevrolet. I did before when they apologized and showed empathy but not anymore. The mistakes by the service technician just kept piling up and the customer service just kept going down. Classic Chevrolet of Grapevine you are not my GM dealer of the year and you have not earned the mark of excellence that your consultants proudly wear. More

Good Stuff Had a car serviced here and they were quick and efficient. Would recommend them! Thanks for the great job. I will be back again. Thank you. Had a car serviced here and they were quick and efficient. Would recommend them! Thanks for the great job. I will be back again. Thank you. More

Do not go here! i was quoted $825 for a radiator replacement (parts and labor). I was also told the job was 4.5 hours long. a local reputable autoshop replaced the radiator (parts/labor) for $344. replacement (parts and labor). I was also told the job was 4.5 hours long. a local reputable autoshop replaced the radiator (parts/labor) for $344.00 and said the labor charge was 1.7 hours. Almost a $500 difference! Not a trustworthy place and I do not reccomend ever going here! More