Classic Chevrolet - Service Center

Awesome amazing will definitely recommend to others service was incredible second time I purchase a vehicle service was incredible second time I purchase a vehicle More

I trust Classic Chevrolet in Grapevine, I trust only this auto dealer because they care and treat me like family. I’ve taken it closer auto dealership and I don’t like the service I received. I rather drive auto dealer because they care and treat me like family. I’ve taken it closer auto dealership and I don’t like the service I received. I rather drive farther. More

This dealer will sell you a warranty that they themselves will not honor in their own shop, leaving you to have to fight with GM to get them to force the dealership to do what its required by law to do. They will not honor in their own shop, leaving you to have to fight with GM to get them to force the dealership to do what its required by law to do. They even do this when its a safety issue, meaning the are willing to put peoples lives at risk over a couple of bucks, while they basically commit fraud. More

Vehicle I inquired about was sold. But their looking for me one. Very prompt & friendly service But their looking for me one. Very prompt & friendly service More

Bought a brand new 2019 Chevy traverse in 2019. It has since had several problems. The last time I took it in I was told by Kevin I had a transmission problem, a bad purge valve, and a bad heat shi It has since had several problems. The last time I took it in I was told by Kevin I had a transmission problem, a bad purge valve, and a bad heat shield actuator. He said the transmission Dept was backed up by 3 weeks and to just drive it and if it gets worse oh well because they are fixing it. Three weeks later I took my car in and it sat there for another 3 weeks. When I asked about it Kevin told me there was no issues and it was perfectly fine. Less than a mile up the road went to get gas and it wouldn't take any because of the bad purge valve that apparently healed itself while there and then broke again immediately. Less than 10 miles from picking it up the car jolted and then refused to actually move....1st and 2nd gear of the transmission were stripped. Also it clicked the entire time because again. ..my self healing purge valve didn't heal after all. When Joe contacted me he was rude and dismissive and refused to provide the information my legal team needed. In the end GM bought the vehicle back because the damage done by classic was more than they wanted to fix. They also told me this has been an issue with classic for some time. The only thing my car did get there was 4 huge xxx scrapes. Deep as xxxx. Joe told me he watched the videos and it was definitely not them but when I asked for the same footage he said to bring it in for it to be repaired. Shady and lazy. Do not give them business. More

Classic Chevrolet's service advisor quoted a price for window parts to me over the phone. Classic Chevrolet then charged a price for the parts that was 800% higher. I was quoted $37.50 each for two after- window parts to me over the phone. Classic Chevrolet then charged a price for the parts that was 800% higher. I was quoted $37.50 each for two after-market window regulators and charged $342.37 and $332.38, not including labor to install. Window regulators for my vehicle are available from multiple sources, brick and mortar as well as online, for less than $100. Some sources have them for under $50. Walmart has them for $63.68 (with the motor). The price I was charged was 400% higher than the price for the same item (plus the motor) at Walmart. A quick Google search verifies the true cost of the after-market parts that were sold to me for $342.37 and $332.38. I was quoted $37.50 for each part. The invoice from Classic Chevrolet shows how I was charged nine (9) times this amount. Walmart's website shows the same part (plus the motor) for $63.68. It is available at comparable prices from numerous sources. The verbal quote of $37.50 that I received from Classic Chevrolet's service advisor was similar to verbal quotes I have received numerous times from auto dealership service departments. This was my first visit to Classic Chevrolet and potentially my last, pending resolution to this complaint. More

Always 5 star service at Classic! Friendly team and always go above and beyond. This is the 3rd Chevy I have purchased after being an import gal for years. always go above and beyond. This is the 3rd Chevy I have purchased after being an import gal for years. More

Vaughn is great! He ended an 8 week long nightmare! From the time he entered the picture, he did exactly what he said he would do and got my car fixed quickly. Thank you so much! the time he entered the picture, he did exactly what he said he would do and got my car fixed quickly. Thank you so much! More

Took my 2018 Chevy Tahoe in for a transmission slipping problem. Kept my Tahoe for over 2 weeks, didn’t status the problem and didn’t return phone calls after we called Alan Garza 4 days in a row. Also, problem. Kept my Tahoe for over 2 weeks, didn’t status the problem and didn’t return phone calls after we called Alan Garza 4 days in a row. Also, gave me a loaner with a leak in the tire and said to come in and we will fix the leak but will take 2-3 hours because we are so busy. Seriously, who has time for that??? I even asked for a Suv loaner and they told me that they come in on Fridays and would call me when one came in. That was a lie too. They sold all their loaner suvs. Finally, I got so angry I called the Service Manager Adam Kemper. He proceeded to tell me that my Tahoe had been ready for 3 days and no one called to tell me. Said there was not a problem with transmission, so I demanded my truck back and said I would take it somewhere else. The absolute worst service we have ever experienced and will NEVER go back or recommend them to anyone. More

Angel is an Angel! Should not have tried Saturday oil change and basic new car services. Then went to the services department that is closed on Saturday. Service Advisor was right there got me checked change and basic new car services. Then went to the services department that is closed on Saturday. Service Advisor was right there got me checked in and under 45 minutes all services oh yes and washed oh yes and paid out. Cashier was extremely polite. Best cooperation I have ever experienced from any dealership. I now know buying from Classic was the right choice. More