Classic Chevrolet - Service Center
Grapevine, TX
351 Reviews of Classic Chevrolet - Service Center
I found the service department to be not as helpful as my first visit in March. That's the reason for the less-than-perfect ratings. first visit in March. That's the reason for the less-than-perfect ratings. More
I was under the impression that I was paying $79. 95 For oil change but cashier asked for $111 - upon asking the cashier told me that my car takes 10 qts of oil which was false information as cleared 95 For oil change but cashier asked for $111 - upon asking the cashier told me that my car takes 10 qts of oil which was false information as cleared later by Mr Hector over the phone. More
Ken Kenezek did a wonderful job on helping with all my needs. thanks for everything and have a wonderful day needs. thanks for everything and have a wonderful day More
The staff at Classic Chevrolet are always courteous and professional. This service call was performed in a timely manner and at a reasonable cost. Shawn Anderson has been our service writer for many year professional. This service call was performed in a timely manner and at a reasonable cost. Shawn Anderson has been our service writer for many years prior to him coming to work at Classic. We actually followed him there for service on our vehicles. More
Everyone was very helpful. Toufik helped me with every step. Did not pressure me and let me roam the lot and find what I wanted. John Reed made sure I had the right finance Toufik helped me with every step. Did not pressure me and let me roam the lot and find what I wanted. John Reed made sure I had the right finance package and was able to get me out the door in a few hours from when I step on the lot. More
Waiting time can be improved (specially after using an appointment booking system); but once vehicle is picked, service is completed relatively quick. Good communication on service items completed and/or appointment booking system); but once vehicle is picked, service is completed relatively quick. Good communication on service items completed and/or findings to be addressed. More
They were able to squeeze me in at the last minute. Great service! Will definitely be back! Great service! Will definitely be back! More
The appointment process was great. However, checking out took way to long for general service. That part of the process needs to be streamlined. Why do I need a receipt when it's all However, checking out took way to long for general service. That part of the process needs to be streamlined. Why do I need a receipt when it's all in the computer! More
Kevin never answers the phone when he says to call him if you need him. I had 2 employees at the dealership tell me not to ask for Kevin because doesn't take care of his customers. Also he put me in a rental you need him. I had 2 employees at the dealership tell me not to ask for Kevin because doesn't take care of his customers. Also he put me in a rental car the second time I brought the truck in that week and they charged me $1.12 for gas!!!! For REAL how would you feel? How do you even measure that? I am not happy! More
Everything from the purchase to the service after the sale is seamless. Juan Tapia always takes care of my vehicle needs! sale is seamless. Juan Tapia always takes care of my vehicle needs! More