Classic Chevrolet - Service Center

Your service center is terrible. Last 3 times that I came in for a oil change and service it has been the worst that I ever got. This was the key factor that I went to another Che Last 3 times that I came in for a oil change and service it has been the worst that I ever got. This was the key factor that I went to another Chevrolet dealership to custom order a brand new 2022 3500 Silverado High Country. This was a $100,000 truck and because of your service department I went somewhere else. When I get ready to trade my Tahoe in for a new Suv I will make certain to keep in mind where am I going to get the best service for my vehicle. You guys need somebody out in your service area that is in charge and making sure that the customers are getting taken care of. There is no focus and communication with customers waiting on vehicles. Also the cashier ladies are a joke. Customer service there is worse than in the shop. We are waiting in line to check out and they are having conversations with themselves about personal remodels, shopping, etc..... We are ready to get out of there after we have waited 2 hrs on a oil change. This is ridiculous. This has happened to me the last 3 times that I have been in there. Yesterday we waited over 3 hrs. Other customers was coming and going and nobody was even working on our Tahoe. The only good thing that come out of the day is they gave me my oil change at no charge. We do appreciate that. Thank you. But when we go to spend another $80,000 to $100,000 on another vehicle I will expect to buy it at somewhere that they care about the business and customer service. More

Overall great experience and did not feel any pressure to buy. Jose and Richie worked with me and explained all aspects of the deal. buy. Jose and Richie worked with me and explained all aspects of the deal. More

Service was great! Best Chevy dealership around with one caveat, see below. 3% credit card service charge is not a good idea. I'm a small business owner and my discoun Best Chevy dealership around with one caveat, see below. 3% credit card service charge is not a good idea. I'm a small business owner and my discount rate is 1.5%. I fully understand the pressures business owners face. None of our other car dealerships for our other two cars do this! The average guy that buys a Chevy will likely see it as a tax on top of the the 8+% sales tax. That average guy uses a credit card, and inflation for them is a problem. Untimely executive decision IMHO. More

Worked with Sonia on a long distance and multi vehicle purchase. She stepped in and assisted me in making my purchases without having to physically be on site. Pretty simple and painless!! purchase. She stepped in and assisted me in making my purchases without having to physically be on site. Pretty simple and painless!! More

Great experience with both Scott West and Dorian. Enjoyed the no pressure environment. Love the new vehicle as well. Matt Enjoyed the no pressure environment. Love the new vehicle as well. Matt More

Always fast and easy service visit. Can't complain. Even the price of the service is according to what I requested. No surprises Can't complain. Even the price of the service is according to what I requested. No surprises More

Very professional service. Very friendly customer service personnel. Steve was awesome and the drive who’s name I don’t recall was great as well. Very friendly customer service personnel. Steve was awesome and the drive who’s name I don’t recall was great as well. More

I called several dealerships, all around the Metropolitan Dallas area, but none offered what I found at Classic Chevrolet offered a great experience very professional and satisfying feeling within and, the s Dallas area, but none offered what I found at Classic Chevrolet offered a great experience very professional and satisfying feeling within and, the smart auto rental was the main reason I chose Classic, plus friends have brought their vehicles there in the pass with great satisfaction so thanks for allowing me to give feedback great job Classic loving my new truck More

Disappointed Classic Chevrolet elected to add. 3% surcharge on your bill if using a credit card. 3% surcharge on your bill if using a credit card. More

Tim Kelley was amazing to work with, made the process smooth and helped us make the correct decision that made sense for us. smooth and helped us make the correct decision that made sense for us. More