Classic Chevrolet

TERRIBLE COMMUNICATION Showed up bright and early first vehicle in the bay at 7am. Tried calling at 12:05pm went to voicemail. Nothing for Service Advisor. Called again at 2 Showed up bright and early first vehicle in the bay at 7am. Tried calling at 12:05pm went to voicemail. Nothing for Service Advisor. Called again at 2:00, 2:13, called the main number transferred to Service Advisor voicemail. Service Advisor final returns call at 2:30. To informed me that I make not be getting my vehicle back today. Seems to me I should have gotten a follow up call to at least inform me what was happening. Normally a good experience at Classic I guess it depends on which Service Advisor you get. More

Day before thanksgiving- AMAZING Service!!! I picked up my vehicle today (the day before thanksgiving) and several of the gentlemen stayed late to ensure I had my Yukon before our family's holid I picked up my vehicle today (the day before thanksgiving) and several of the gentlemen stayed late to ensure I had my Yukon before our family's holiday commute out of town. I got 15 miles down the road and noticed there was something not right with the way my vehicle was driving... So I immediately pulled over (since I had precious cargo on board--- my three children in the backseat ). Thankfully the manager Kevin offered his personal cell number to me earlier in the day because my pick up time was going to be after business hours. He answered and offered to help me over the phone even though he had already left the shop for the holiday. I must've been a rambling mess because when I wasn't making any sense without hesitation he and the other manager Paul were close to the location that I pulled over to stop, came to help assist me. Being a female with 3 young children (and did I mention my husband works an hour and a half away)... they went above and beyond to help me! All to the embarrassing diagnosis that my Yukon was just in 4WD and that's why it was driving funky (this is my first 4WD vehicle-- please pardon my lack of experience here ) Regardless of the minor fix, they both were more than happy to go ABOVE AND BEYOND!!!! 1,000 thumbs up for this facility and the AMAZING managers Kevin and Paul that are so empathetic and professional!!! More

best sales experience ever My salesman was great.bought new sonic from classic Chevy mike Crandall was always there to help with everything I needed.I work long hours Monday thr My salesman was great.bought new sonic from classic Chevy mike Crandall was always there to help with everything I needed.I work long hours Monday thru sat told mike what I wanted and that everything had to be done over the phone and needed the car delivered to my house with all paper work to be signed.he let me know right away that would be no problem did everything he said he would and provided me with the best auto purchase I've ever experienced .I would recommend classic to everyone wanting to buy a Chevy and ask for mike Crandall He is great!!!!!!! More

Full of himself Mgr needs reality check Talked with a different dealer 1st but Classic Chevy had the color I wanted. Spoke to a rep over the phone & explained what I wanted. Of course he sa Talked with a different dealer 1st but Classic Chevy had the color I wanted. Spoke to a rep over the phone & explained what I wanted. Of course he said, "yes we can do that, When can you come in?" After driving 45 minutes & then test driving the vehicle it was time to get serious. The salesman takes the deal to the new car mgr who 1st just says no & counters. I remind him I have another deal working with VERY specific #'s and YES comparing apples to apples. I get up & walk to the new car mgr who then tells me he doesn't believe me on the specifics. xxxxxx actually called me a liar. I left & bought my vehicle elsewhere the next day on the very specific terms previously mentioned. 2 hours of wasted time with an insult to boot. More

No honor Was quoted a price on a vehicle and they reneged on the price. Totally unprofessional. Even had to get my credit scored pulled two times, what a waste Was quoted a price on a vehicle and they reneged on the price. Totally unprofessional. Even had to get my credit scored pulled two times, what a waste of time. More

great Sales experience . . Horrible Service Dept I went in yesterday May 12th between 10 & 10:30 AM for my first oil change and sat there for five + minutes and they never acknowledged I was there. I went in yesterday May 12th between 10 & 10:30 AM for my first oil change and sat there for five + minutes and they never acknowledged I was there. There was one, only one, black pick up in front of me. I was in the middle lane. The left lane was clear after a red SUV backed out so they were not swamped with many cudtomers. After five minutes I got out of my car and walked to the service area and it was though I was invisible. Again, no one offer to help, said hello, good morning or anything. I had even replied to Stephanie's email telling her I was on the way. I left. Won't return. My local Jiffy Lube will greet me and change the oil from now on. The sales experience with Myron was great, the service department is a bit conceited like Tom Brady. More

Purchased three cars from them! We have purchased three cars from Classic and have nothing but positive experiences. They service/serviced all three cars and we were completely sati We have purchased three cars from Classic and have nothing but positive experiences. They service/serviced all three cars and we were completely satisfied every time. We have had no issues from service to financing and when they didn't have the car on the lot we wanted, they found it for us in the price range, color and mileage. Definitely recommend them and we are searching again for a car and will be calling Don soon! More

Looked Elsewhere Summary: There are two factors that really impacted the sale, the low offers, and the yelling employee calling my wife and I a waste of time, these f Summary: There are two factors that really impacted the sale, the low offers, and the yelling employee calling my wife and I a waste of time, these factors contributed to providing CarMax, and Mazda a sale. Initial Process: My wife and I recently took a stroll to Classic Chevrolet of Grapevine, we were interested in leasing, which we discovered they do not actually do. At this time we entertained the possibility of buying the vehicle we had originally hoped to lease, as well as trading in two vehicles to utilize as a down payment. We informed the sales associate, our decision to buy was based off the appraisal value of the two trade-ins. During the appraisal process, associates perform a one minute walk around the car, yes one minute, whereas Carmax performs a 20-minute inspection and test drives your vehicle as well as explain the concluding value. Yelling Employee: During the appraisal process, another sales associate approached my wife and I, this associate had previously provided a test drive a few days prior. This associate asked "did you tell (name) that I was working with you?" I explained to the employee that we were doing business with our current sales associate before the test drive, this associate then responded by yelling in front of several employees, "then you should have told me so I didn't waste my time!" and then proceeded to walk away. Trade In Appraisal: At this point, it was either wait patiently to view the possible trade-in values or completely walk away as a result of this employee. We waited; to no surprise we received low offers, offering us $2025 below clean trade-in value at NADA, and $3550 under clean trade-in value at NADA. The following day we sold both vehicles to Carmax for incredibly much better appraisal offers, and then swiftly leased a Mazda CX-5 from Mazda. More

One, two, three strikes and you’re Out Classic Chevrolet of This is a story I wanted to share with all of my fellow North Texas Camaro 5 owners. It is meant to share my experiences with the dealer and I fully u This is a story I wanted to share with all of my fellow North Texas Camaro 5 owners. It is meant to share my experiences with the dealer and I fully understand you may have had nothing but good experiences with them. Unfortunately that is not the case for me. I bought my car from Classic Chevrolet in Grapevine and have had my car serviced by them through my entire history. Note that strike 1 and 2 were all because of sloppy service technician. The service consultant Yrenio Carrera did everything in his power to show what being the Mark of Excellence meant. On strike 3 neither the dealer nor Yrenio even bothered to apologize for their mistake. Strike 1: Service technician putting a dent on my driver door panel Around this time this year (Early July 2012) I took my car for emergency maintenance where I had to get my lifters and cam replaced. The service technician left a nice ding on my driver door when I picked it up. I took it back to dealer on July 22nd and they started the repair. I received word on 8/7 that car my ready so picked it up. No door ding anymore. Unfortunately on 8/20 when I was giving her a full detail I noticed a big scrape on the inside of my driver door as well as the trunk release button not working. They finally replied on 8/30 that they want me to bring the car back to fix the damage. Turns out the dent repair man drilled and scrapped the inside of my door as well as broke the inside of the panel while repairing the dent. On 9/6 they call me back and say she is ready. I go pick her up and immediately put her back in. They had given it to the dent person to repair and he did a horrendous job on the paint job. I don’t even want to call it a paint job because it was not matching or meshed together. Finally I go pick the car up 9/15 and find the steering wheel scratched. By the time they finally got the correct steering wheel it was 10/19. This strike is on the service technician because of the lack of attention and sloppiness from the service technician that added a dent. The service consultant Yrenio did everything in his power to do right on this mistake. Strike 2: Service technician forgetting to check if he had the right fuse box In late January of this year I went in because my seat warmer was not properly working. Turns out the issue was that the fuse contacts on the fuse box were worn out causing a loss of connection. Note they were able to diagnose this issue with my aftermarket Scocshe dash kit. After driving it a few days I noticed the AC is not blowing. You twist the knob and the fan was not turning on. I took it in on 2/7 and what was their response… Diagnostic lead us to the aftermarket controller to be at fault. We are unable to work on aftermarket products and you will be required to take back to origination of installation for repairs. I reply on 2/7 that it was not the Scosche kit as it was working fine and I had even attempted a 2nd HVAC that I had form Scosche and scratched that off my list but that I would agree to their terms and put my car back to stock. Note that this charge to turn the car back to stock and then reinstall the kit was incurred on me. Do you want to know what the problem was?.... Ineptitude. The fuse block that was replaced by my service technician did not have the pins in the backside for the blower fuse. This is something that the technician should have watched out for when he replaced the fuse box. You want to know how much they refunded me for the removal and add of the Scosche kit… $50 dollars for 2 hrs labor time. It was hard to get this money out of them and they were still holding that for whatever reason their tech tools diagnosed the communication issue but could not find any problems this time around. It’s funny that they say they charge 25$ an hour for labor when everyone else charges 90-100. My incurred cost was not $50 but 324$ for 3 hrs of labor and tax. I honestly think the $25 an hour rate is BS but I have no way to prove it. I tried to get them to quote me a separate job via email so I can see their hourly rate but they didn’t want to give me price. Note at this point they feel so humiliated by their mistakes that they ask that anytime I bring my car for warranty work that it must be stock. Ladies and gentleman you hear it here that Classic will automatic blame your aftermarket parts without doing proper diagnostics Again this strike is on the service technician for not making his checks before saying he was done and for Classic to blame and undercut compensation for their mistake. The service consultant Yrenio did everything in his power to do right. Although I don’t believe the proper compensation was given the mark of good customer service was there because Yrenio apologized for the technician’s mistakes Strike 3: Service technician not bothering to check my brake wear. I had my car in the shop on May 29th for some warranty work for my door lock. After that was resolved I had them to service which was part of my pre paid service package. Everything seemed fine until a few weeks later. It’s about mid June and I start hearing allot of noise from my brakes. I email back and forth with the service consultant and avoids a very basic question which gets me upset. I ask “isn’t checking the brake wear part of your normal inspection when servicing the vehicle.” He keeps avoiding that question until the end and ever goes as far as telling me it was going to be a $59 diagnostic fee for them to check what should have been checked on May 29th. Finally on 6/20 he admits that the 21 pt inspection does include a visual brake inspection to the best of the technician’s abilities. He says: I have no further information to give you at this time without a brake inspection. Please e-mail me back if you would like to make an appointment. No apology for no visual inspection being made whatsoever and no empathy. At that point I said I’m done with this dealer and had my brakes done at Scotty’s automotive. They were mostly all worn out with the most on one of them at 20% so I do not understand how the Classic technician failed to visually inspect that the brakes were worn. This 3rd strike is not only on the technician but on the service consultant and Classic as a whole. Shop and service managers Tim Brogan and Joe Laubhan were CC’d on the emails and all it could have taken from them was to say a simple I’m sorry. I requested a cancellation of my remaining service plan and today I got by $100 refund for the remaining 2 services and decided to share with you my entire story. I hope this story helps others in deciding where to have their Camaro serviced here in North Texas. I cannot in good conscious continue to recommend Classic Chevrolet. I did before when they apologized and showed empathy but not anymore. The mistakes by the service technician just kept piling up and the customer service just kept going down. Classic Chevrolet of Grapevine you are not my GM dealer of the year and you have not earned the mark of excellence that your consultants proudly wear. More

Good Stuff Had a car serviced here and they were quick and efficient. Would recommend them! Thanks for the great job. I will be back again. Thank you. Had a car serviced here and they were quick and efficient. Would recommend them! Thanks for the great job. I will be back again. Thank you. More