Classic Sugar Land - Service Center

Service advisor Michael was clearly helpful and courteous beyond any expectations. His attention to the details of my personal account at Classic, and the auto history of my vehicle repairs were remarkable. beyond any expectations. His attention to the details of my personal account at Classic, and the auto history of my vehicle repairs were remarkable. I look forward to staying with Classic Chevrolet for my next new truck with folks like him. More

First time going to do service on my new vehicle and even thought I was there on a Saturday (busy day) I was in and out with my oil change change and clean car! thought I was there on a Saturday (busy day) I was in and out with my oil change change and clean car! More

Chris is alway helpful, that is why I continue to come back time after time. back time after time. More

The service at the dealership is well done. I need to hit 15 words. Yay. I need to hit 15 words. Yay. More

Great service. the staff was fantastic. And all my questions ! Also the porter walked me to where my car was parked band ready to go …. That was very kind the staff was fantastic. And all my questions ! Also the porter walked me to where my car was parked band ready to go …. That was very kind of him !!! More

Very efficient service department. Friendly people, easy to schedule appointments. Very clean waiting area as well Friendly people, easy to schedule appointments. Very clean waiting area as well More

Classic Elite Chevrolet Sugar Land is a great place for service. Part of the reason they have elite in their name is because of the awesome service employees they have working there! service. Part of the reason they have elite in their name is because of the awesome service employees they have working there! More

I brought my truck in for a front end alignment and a free inspection on the whole truck. Unfortunately, I only received the alignment. I tried to explain to Jeff Russie , but he stated it was any note free inspection on the whole truck. Unfortunately, I only received the alignment. I tried to explain to Jeff Russie , but he stated it was any note about it. Mr. Jeff continued to tell me he doesn’t have time to do it. Once again I tried to explain to him and he continues to say he doesn’t have any notes on that service. Mr. Jeff stated that my truck was parked on the end. Mr. Jeff stated that if I could drive, I wouldn’t have a problem driving it from the back. Mr. Jeff tried to stop me going to my truck and I informed Mr.Jeff I was finished talking. After getting to my truck, Mr Jeff approached me about my concern. Once again I stated there was nothing else to say to him. I asked him to step away from my truck. H Mr.Jeff first approach to was did they tell you how much this will cost? I asked him the price and he said $139. I told him to do the work on the truck. If I had an appointment, I do believe the price was discussed with me. More

Very attentive to your needs and service is prompt and professional. Mr.Jeff is my advisor and I ask for him every time, awesome guy!! Thanks Classic Chevrolet professional. Mr.Jeff is my advisor and I ask for him every time, awesome guy!! Thanks Classic Chevrolet More

I dropped my vehicle off after my engine light came on. The vehicle is a lightly used 2017 Chevy Silverado 1500 with only 60,000 miles on it. They said it would take 3 weeks just to diagnose the issue. The vehicle is a lightly used 2017 Chevy Silverado 1500 with only 60,000 miles on it. They said it would take 3 weeks just to diagnose the issue. I decided to leave the vehicle at the dealership because the wait time to do the diagnosis begins from drop off. After considering it over night, I determined I needed to take it elsewhere. When I called the dealership and asked them to bring it up to the front and I would be in shortly to pick it up, they said they could not do that, and I would just have to wait for them to retrieve it. I asked to speak to a supervisor, and they said he was unavailable. When I asked for a name so I could follow up when I arrived at the dealership, the representative hung up on me. I purchased this vehicle from this dealership and have had it serviced exclusively at the dealership, but they have lost my business both for this vehicle and future purchases. I long for the days of Don Kersetter running the dealership. Finally, I had to do a full transmission rebuild for over $6800 on this vehicle. Coincidently, my contractor on a property I own had the exact same issue on his 2016 Silverado this morning. Chevy obviously has an issue with its transmissions. Ram or Toyota, here I come. More