Classic Chevrolet Beaumont

Terrible Service They kept my car car from Thursday to Saturday just to change a dead battery. I went on Friday to take my car and they lied and said it would not star They kept my car car from Thursday to Saturday just to change a dead battery. I went on Friday to take my car and they lied and said it would not start or take a jump, something else was wrong. When I returned on Saturday with a battery to take my car it was surprisingly fixed. The paperwork showed dead battery which I was told it was not the battery. Then they never called me when my vehicle arrived by roadside assistant to get my info and my car was entered under a strange woman name I didn't even know. After that got straight they could not find my keys. Service manager service is just as bad as the service advisors. He completed my paperwork and never showed any concern about me being unsatisfied and never apologized or anything. He just made excuses about everything and didn't care to hear my concern. More

Service I brought my car in to be diagnosed for an intermittent problem that was hard to really describe. No warning lights ever came on but the occurrences w I brought my car in to be diagnosed for an intermittent problem that was hard to really describe. No warning lights ever came on but the occurrences were becoming more frequent. I was told it was motor mounts. Replaced all four! Not the problem!!! Service manager repaired what he thought was the problem. Not! Mike and Misty tried. Very disappointed that without the computer diagnosis the service department is operating blind and is of no use in solving Chevy problems. My 2007 Equinox that I adore is dying slowly. I must put it out of its misery, but not with another car from Classic😤 More

Motor blown "not our problem" Took my car in for a rattling noise in the engine. I was lectured by Diane in service because her computer gave me the wrong time. Took them 5 days Took my car in for a rattling noise in the engine. I was lectured by Diane in service because her computer gave me the wrong time. Took them 5 days before they even looked at it. I was told for weeks "it will be ready tomorrow". They returned it to me and the noise was far worse than when I brought it and they charged me for an oil change because the warranty work needed the oil drained from the motor to be done.... They also broke the motor on my seat, broke my shifter and the porter couldn't find reverse so hit the car in front of it and then stalled the car 3 times just pulling it 100ft around. Took it back because they failed to fix it and again more than a month of being told "it will be ready tomorrow." Car still wasn't fixed. They drained the oil, but I found there was no oil in the engine. Motor is now blown but they are saying it's not their problem. They refused to pay for the rental because the rental company didn't rent me a GM vehicle. I tried to talk to the service manager Mike - he lied to me multiple times. Made me drive in several times only to tell me he didn't have things ready for me. I've tried to talk to the head of the dealership who told me it was my fault that I didn't take care of my care despite showing all of my receipts for all maintenance work completed on time. My motor blew in Lake Charkes but I wanted Classic to fix it since it was right after they worked on it - the dealership manager Jason told me "that's just lazy. You need to take it to a dealership in Lake Charles since that's where it broke down." I've tried to go through GM - no help. Now the dealership in Lake Charles won't even touch it, it's so damaged. I have had GM trying to get the district manager to call me for the last few weeks, won't even return my call. Poor work and no recourse for the damage they cause. More

Poor 1st Experience Contacted service this morning about oil change. Was told I have to make appt...ok. was told next time was next Wednesday..... really? Four calendar d Contacted service this morning about oil change. Was told I have to make appt...ok. was told next time was next Wednesday..... really? Four calendar days out for an oil change? So I scheduled an appointment for an oil change. Then, Diana tells me that I don't need my oil changed because it is not less thank 20% and was very abrasive about it insisting that i give a valid reason so that she can document for cheverolet. Little does Diana know, but I travel a lot and don't have the luxury of having scheduled oil change appointments four days in advance for the dealerships convenience. I have never heard of a service company who makes it so hard to recieve service. Made it out like they were doing me a favor. Turned a routine oil change into being harder than enlisting into army. Oh ... I called granger chevrolet. ... they recommend getting oil changes at 40%. Shouldn't chevrolet have constant protocol for this? JK chevrolet even would fit me in today. Bottom line is I spent 40000 with classic chevrolet last month and have a very bad first impression of Diana and the service department. Philpott Ford provided excellent customer service on my last truck and was happy and grateful to do it. More