Classic Cadillac of Atlanta - Service Center

Never take car here they sabotage your car on purpose and they will keep charging they will keep charging More

We bought a used 2017 Cadillac CT6 from a BMW dealership in June 2023. After a couple of weeks, the air conditioner stopped working. The BMW dealership only services BMW's so we took our car to Classic Cad in June 2023. After a couple of weeks, the air conditioner stopped working. The BMW dealership only services BMW's so we took our car to Classic Cadillac of Atlanta. We expected the same type of service at this dealership as what we have received at other dealerships. We are a family of car lovers, and all have worked or still work in the automotive industry with 3 members having worked in dealerships. In the 2 months we have had this vehicle, it has been at Classic Cadillac 4 times all for the air conditioner not working. We purchased an extended warranty but have still paid out of pocket over $1500. The first time they did an evac and recharge with dye to find the problem. Two weeks later, no air, took it back and they found a leak. It took over a week to get the part and have the car repaired. They did another evac and recharge that we were not charge for. Approximately two weeks later, no air. We took the car back and they did a pressure test and found an issue with another hose and replaced that. They did another evac and recharge that we had to pay for since they said it was a different issue. A week after that, no air. Called on Friday and was told to bring the car Monday morning. We were told they possibly couldn't get to it until Wednesday. The car has now been at the dealership for a week. and we have not heard from Brenda, the Service Advisor, despite the fact that we have called and left numerous messages for her. This has been an ongoing theme with extremely poor communication and service. Our son was a certified Lexus technician and a Service Advisor and is shocked by the amount of money we have had to pay (he called it price gouging) with an extended warranty and the poor quality of service we have received. He never treated his customers in this manner, and we have never been treated in this manner by a dealership - let alone a luxury brand. Not only are we extremely disappointed in the problems with the Cadillac air conditioner (this should not be happening with a 2017), but more importantly we are disappointed and upset with the lack of professionalism and communication from the service department. We have had our car at this dealership service department 4 times in the past 2 months with air conditioning issues. We are thankful that we were provided with a loaner the 3rd and 4th time after begging, but we explained that we will be going out of town tomorrow and needed our car fixed or to find out if we would be allowed to drive the loaner outside of GA. Brenda, the Service Advisors response to my husband was that he could either just come get his car (with no air conditioning), or he could rent a car to take out of town. The times we have been able to talk to Brenda are because we initiated the calls. Our past experience is the Service Advisors are a liaison between the customer and the technicians and were responsible for keeping the customer informed of the progress. As of right now, and 3 phone calls and message today alone, we are in the dark as to whether our car has even been looked at. According to the warranty company, if we find that the issue with the air conditioner is different than either of the 2 hoses that were already replaced, we have the option to take the car to another service center to be repaired under warranty. This is definitely what we will be doing, and we will never use Classic Cadillac service center again nor would we recommend having a car serviced there unless there is proven improvement in the service department. Although I left a message for Brian Long on Wednesday, I did not work with him, but this site forced me to rate him as he was the only one listed. I gave 1 star not to rate him but to rate the service we received. I do not have any expectation of hearing from the Service Advisor and hope that the General Manager will provide a solution so that we can move forward. More

don't make a service appointment for me and when I get there tell me it will take 2 days before u even look at it and advise me of costs to repair tell me in advance that u are very busy and it may tak there tell me it will take 2 days before u even look at it and advise me of costs to repair tell me in advance that u are very busy and it may take a couple of days, after all my rental car while in service is $80/day.... waste of $$$ and nothing fixed More

Service Department - service the brand new 2022 Escalade .. 3 weeks later - check engine lights flash - dropped at this dealership - they keep it for a week - never called to provide status update. Had to c .. 3 weeks later - check engine lights flash - dropped at this dealership - they keep it for a week - never called to provide status update. Had to call them multiple times to find out they will not have it ready until next week. More

The service is horrible. My car been there 3 times charged and didn't fix it.Kept it one time 17 days an really didn't look at. Told me they had no tech so I'm like you had i My car been there 3 times charged and didn't fix it.Kept it one time 17 days an really didn't look at. Told me they had no tech so I'm like you had it for this long and no one's looked at it. I've done pained them so the they said someone will look at it on Monday. They didn't so ask them when they said definitely Tuesday. Told me come get it Wednesday get it home engine light on slacken like crazy. Still doing the same thing. Take it back the charge for a gasket. Leave their still doing the same thing call the manager he has the guy call me back. I ask why you charge me for the gasket he say idk why he did that. Smfh. More

If you care about a service department, don't purchase your vehicle here. I took my Escalade in for service and had one outstanding item that needed to get fixed in the future. I have left several voice your vehicle here. I took my Escalade in for service and had one outstanding item that needed to get fixed in the future. I have left several voice mails to my service person with no return calls. She even provided me her cell number and doesn't respond to my text. She tells me she will get back to me, but never does. I left a message for the Service Manager to express my concerns, but he never called me back either. Horrible service and I don't know how they get away with it. In a world where service is the main factor, this is not the place to go. They need some 101 training over there! More