Classic Buick GMC - Service Center

As Westside Buick, the car was washed and floor mats automatically cleaned when vehicle was serviced. This did NOT happen at my last service. Your customer service care is LACKING. Why no more popcorn? automatically cleaned when vehicle was serviced. This did NOT happen at my last service. Your customer service care is LACKING. Why no more popcorn? More

Bill Schoenfeld is an excellent service advisor. Delivers every time and is very thorough in explaining what's needed. Delivers every time and is very thorough in explaining what's needed. More

Great dealership. Customer service is tops!! My service advisor Khon Vu is Awesome!Goes above & Beyond Customer service is tops!! My service advisor Khon Vu is Awesome!Goes above & Beyond More

Excellent service as I rolled in with car trouble. Curtesy car both ways was a real plus. Everyone was friendly and helpful. Curtesy car both ways was a real plus. Everyone was friendly and helpful. More

Bill Schoenfeldt has been my Service technician for over 10 years. He represents you well. My service was excellent as always. The mechanics have also provided top quality service thru the years. Thanks to 10 years. He represents you well. My service was excellent as always. The mechanics have also provided top quality service thru the years. Thanks to all. More

Prompt, courteous and quality service from Jimmy Laguna. I travel from Conroe for this reason. I travel from Conroe for this reason. More

Holly was great, pick up both ways was very timely. I will use Buick again. I will use Buick again. More

The staff are friendly and professional. They offer recommendations regarding needed repairs and maintenance schedules. Appointments are available that cater to my busy days. They offer recommendations regarding needed repairs and maintenance schedules. Appointments are available that cater to my busy days. More

Bill Schoenfeld is an excellent service advisor. He is always right on about what I need and how long it takes. He is always right on about what I need and how long it takes. More

In December 2023 I took my GMC Acadia to have an oil change and tire rotation. For about a week afterwards we noticed that the change oil light was not going off. I checked the oil and it was clean, but change and tire rotation. For about a week afterwards we noticed that the change oil light was not going off. I checked the oil and it was clean, but I Took it back to the dealer just to be certain. They just didn’t reset the oil change. Fast forward now to March 2024. I went back to them for another oil change and tire rotation, and there was a recall on my SUV. I was informed they needed to keep it overnight. So we come back and get my SUV. After driving it for few days we noticed that the oil change light was still on. When it showed change now, I decided to check it. THERE WAS BARELY ANY OIL IN MY SUV.! They never changed the oil or tire. When I go back they claimed that they couldn’t tell and that they will check the oil filter. They still came back and still they couldn’t tell, but that they will take care it, and that they will WAVE the charge! Wave what? I’ve already paid for something they never did! And then they have the nerve to act as if they are helping me? Really? After checking my google reviews, I was reminded this was not my first complaint with the Service Department. I had complaints when it was still West Point Buick GMC. And with the Service Department. This place my have changed it’s name, but not there level of service. So please beware of the service people here. I will NEVER return to this dealership for service. More