Classic Buick GMC Arlington

Insert the standard “only rating them a one because I can’t rate them a zero” comment. We bought a used Nissan Armada in March,the biggest problem was a few weeks later when a tire was continuously l can’t rate them a zero” comment. We bought a used Nissan Armada in March,the biggest problem was a few weeks later when a tire was continuously losing pressure, we took it to Discount Tire, and they found that the tire was losing pressure because the tire had been patched with a rope plug, intended for lawn mower tires. I reached out to the dealership, and got the typical “it’s been out of our possession, and we can’t be sure how any repairs were handled.” Sure dude, I intentionally put an unsafe patch in a tire, that is strongly recommended by tire manufacturers not to use in an automobile, to safe a couple bucks after buying a car. Incredibly disappointing that this was missed in safety inspection, or haphazardly repaired there. The dealership really didn’t care about other issues post sale. Once they got their money, their give a xxxx went way down. We were promised a second key, never arrived. Sales guy (Jeff T.) said he sent, and would follow up, never happened. We were told that the plates would be sent to us by mail because we live an hour away. If you made it this far, you already know that didn’t happen. In short, if you want your family to be safe, get fair value for your money, or expect to be treated like a customer who made a sizable purchase, stay as far away from this place as you can. More

I was promised floor mats for the vehicle I bought. Its been over a month and still haven't received them. Daniel was the sales person. Get everything before you buy a vehicle from them. Very unprofess Its been over a month and still haven't received them. Daniel was the sales person. Get everything before you buy a vehicle from them. Very unprofessional. More

We did not have a good experience with Classic Buick GMC Arlington. We came with our own financing and were told it was accepted. Once we picked a vehicle we liked they were determined to force us to go wit Arlington. We came with our own financing and were told it was accepted. Once we picked a vehicle we liked they were determined to force us to go with their inhouse financing. The sales rep Frankie Argueta and sales manager both became impolite and wanted us out the door after we stood our ground to go with our bank that we were already pre-approved through. We left and had to call in and speak to someone higher up about the encounter. Additionally, our bank had to call them directly to get the ball rolling. Our bank had to ask them to give us a courtesy call to let us know the paperwork was done so that we could come pick up the vehicle. When we arrived back at the dealership the sales rep was no longer the nice man that was trying to sell us a truck he was immature and tried rushing us out. They failed to wash/detail the truck as a courtesy, they failed to disclose to us that the truck was missing the chip (due to the chip shortage) that controlled the heated seats and steering wheel modules as well as front and rear brake assists. My husband has never had a bad experience in all the years of buying vehicles, but we did with this one.Wouldn't recommend to anyone.    More

I used to think the world of this service. When Lisa White was there I never had a problem. Now i took my truck thursday and they told me it will be ready on 2 days. Which it was saturday. I h When Lisa White was there I never had a problem. Now i took my truck thursday and they told me it will be ready on 2 days. Which it was saturday. I had to pay to go back and forth to work for 4 days because no one had the curtesy to call me and let me know what was wrong with my truck. I call saturday to see if it was ready and they told me they close early on saturdays and they close on sundays. With this gas prices paying to go back and forth to work is no cheap. They could have the curtesy at least to say something on saturday. Mind you it was a recall they end up telling me the recall parts where on back order. I take my truck here for oil changes and what i need. Am I coming back to this place? Not anymore More

WORST BUYING EXPERIENCE EVER! DURING MY 3RD PURCHASE, MY LOAN WAS SIGNED, CALLED BACK A WEEK LATER TO BE INFORMED THEY FILLED OUT MY PAPERWORK WRONG SO MY LOAN HAD TO BE SUBMITTED DURING MY 3RD PURCHASE, MY LOAN WAS SIGNED, CALLED BACK A WEEK LATER TO BE INFORMED THEY FILLED OUT MY PAPERWORK WRONG SO MY LOAN HAD TO BE SUBMITTED TO ANOTHER BANK AND INCREASED MY INTEREST AND PAYMENT, NEBVER RECEIVED ANY PAPERWORK, AND ONLY GOT THE RUNAROUND FROM MY SALESMAN AND STILL NO RESPONCE FROM MANAGER VIA EMAIL. 1.5MO LATER STILL HAVE NO IDEA WHERE TO MAKE MY PAYMENT AND STILL NO COPIES OF MY SIGNED DOCUMENTS More

Their service department is terrible. Go elsewhere for good service. Making an appointment means nothing to them and they insult your intelligence with their excuses as to why they are s Go elsewhere for good service. Making an appointment means nothing to them and they insult your intelligence with their excuses as to why they are so terrible. Don’t think that it doesn’t hurt them to go elsewhere. Dealers like Classic of Arlington rely on service to absorb much of their total overhead. Other Classic dealerships have provided me great service, stay away from Classic GMC-Arlington. I complained to GM directly and I’ll see what they have to say and will update my reviews. More

Brought in 2019 Chevy Silverado 1500 with transmission issues... downshifting hard and upshifting hard from 1st to 2nd. I informed the service Advisor that a class-action suit has been filed by Krohn and issues... downshifting hard and upshifting hard from 1st to 2nd. I informed the service Advisor that a class-action suit has been filed by Krohn and Moss consumer Law center over the ongoing and unresolved issues with these transmissions. Asked to have the oil changed. Got the truck back, after a test drive and some sort of test, the trans operation was determined to be "normal." So I am either a liar or crazy. The oil change was not done. GMC does not want to admit that their truck transmissions are problematic, and I would not take my truck back to either Vandergriff or Classic! More

Another disappointing service from Classic Buick-GMC. We bought our 2019 Acadia in April 2019 and have had it serviced at Classic since then for oil changes, warranty work, etc. We've literally never had a bought our 2019 Acadia in April 2019 and have had it serviced at Classic since then for oil changes, warranty work, etc. We've literally never had a positive experience there. That is not hyperbole; it is not exaggeration. Every time, I've had to track down somebody to fix an errant bill (being charged for something we prepaid for), part ordered but not installed or like today, service charged for but not completed. Today, I took the car in for an oil change and to have the rear wiper blade replaced. The service advisor, Lisa, was a great help. She esitmated it would take 60-75 minutes to get the car back and they hit that number on the nose. I paid for the service, went to the car, and decided to check on the wiper blade. It had not been replaced (it had somehow split in two so there was no doubt that it hadn't been replaced). I went in and found Lisa and the service manager, Justin, and read them the riot act. Lisa, to her credit, had tried to alert me via text as soon as she was aware (apparently the technician, who could take time to put the charge in the computer didn't actually complete the work). Justin seemed horrified that we always have a bad experience in the service department. Had we not paid for the Classic Care package for five years of oil changes, this would have been my last trip to Classic. The people are friendly enough but the technicians aren't doing the work and they're damaging the brand that used to stand for something. More

We had our 2019 GMC Acadia with 22,000 miles, at Classic Buick-GMC for service since Thursday, 3/18, and picked it up today, Tuesday, 3/23. The service we received was simply not acceptable. We brought i Buick-GMC for service since Thursday, 3/18, and picked it up today, Tuesday, 3/23. The service we received was simply not acceptable. We brought it in Thursday morning. The computer couldn’t register when the vehicle was in park. The problem was pretty quickly diagnosed, but the part would take 3 business days to come in. Given that the car would not shut off with that warning, we had no choice but to let the dealer keep it. Three business days to get a part delivered to the heart of Dallas/Fort Worth seemed absurd, but I know sometimes it happens. So we waited. Business Day 1 - Thursday Business Day 2 - Friday Business Day 3 - Monday No call. No update. So, at 11:17 a.m. Tuesday, I called and left a voice mail asking for an ETA on the car. No call back, so at 2:34 p.m., I call again. The service adviser tells me he is trying to track down the parts manager to find out if the part arrived. This is now the fourth business day and he doesn’t even know if the part arrived? At 3:22 p.m., our adviser called me back and said it would be ready by 5. (I seriously wonder if it would have been done today if I hadn’t called and checked on it.) I arrive just before 5:30 p.m. and it’s finished and parked outside. It looks awful. There’s at least two layers of dirt on it. When I get my key and go out there, the seat is not in the position it was left in (not even close, it was fully back and at the lowest setting) and a plastic wrapper (probably enclosed the part they ordered) had been left in the passenger's seat. All in all, I had to do all the legwork to get the work done and they couldn’t even run it through the car wash or clean out their trash. The fact that it didn’t cost me anything as it is under warranty is irrelevant. The problem is that this is a pattern for Classic in my experience. When we purchased the Acadia, we prepaid for oil changes and car washes. Every single time we have to go through a runaround with the service team as no one ever seems to know that (a) we have that product or that (b) they even sell said product. That should be in the computer in our customer records. Every time I’ve raised a concern I’ve been told some variation of, “You’re right. This isn’t how we normally operate. We will do better and earn your business.” When exactly does that start? The people aren't rude. They're polite and efficient, but they will not go the extra mile ever. I called and left a voice mail for the general manager to call me and then sent an email on Tuesday night. By noon Wednesday, no response. I really would have expected at least a "we're looking into it and sorry we didn't meet your expectations." Just silence. I would have rather discussed the issue without posting a negative experience. Like I said, I think these are good people, but they haven't hit the mark. I went with Classic for the purchase (and, since we live in Arlington, the service) based on the recommendation of one of the well-known radio hosts that does car shows in DFW. I've had experience at two other dealers he recommends. Classic is a major let down compared to the other two. More