Classic Bowling Green

Absolute worst experience I have had at a dealer (including the cheaper "buy here pay here" ones). I went in to purchase a used newer model BMW that was sold to me with undisclosed modification. Whe (including the cheaper "buy here pay here" ones). I went in to purchase a used newer model BMW that was sold to me with undisclosed modification. When the dealer was asked to help remedy the situation I was ignored time and time again. Deal done so no longer their problem. It also took more than two months to get my tags and longer to get my title. BAD business practices and RED FLAGS EVERYWHERE. This dealer is doing the BMW brand a disservice. More

Horrible experience. Bought my car in June, still have not received my tag. Turns out it has not been processed at all to date! My temp tag has expired and had to call mu Bought my car in June, still have not received my tag. Turns out it has not been processed at all to date! My temp tag has expired and had to call multiple times to get another temp tag. I called this dealership multiple times, left voice-mail but no one returned my call until I left another voice mail to the manager. Awful customer service, as soon as you walk out their door and make their sale, you're on your own! More

We had a pleasant experience with Adrianna Qehaja. She was very pleasant to work with, very knowledgeable, and very helpful in closing the sale. She was also helpful in explaining the mechanics of t She was very pleasant to work with, very knowledgeable, and very helpful in closing the sale. She was also helpful in explaining the mechanics of the car. We would recommend her highly. More

My buying experience was so excellent. Benjamin Kroutil the salesman was so helpful and knowledgeable. Benjamin Kroutil the salesman was so helpful and knowledgeable. More

BAD BUSINESS PRACTICES THEY WILL SELL CARS OUT FROM UNDER YOU FOR MORE PROFIT!!! Let me start with saying Victoria is an absolute rockstar of a sales person. She was super helpful with getting me all the inf YOU FOR MORE PROFIT!!! Let me start with saying Victoria is an absolute rockstar of a sales person. She was super helpful with getting me all the information I requested and needed about a used vehicle I was interested in purchasing. We spoke all day on Monday july 25th about the purchase of a vehicle. Submitted credit applications pulled credit and thought that we were good to go.... THEN the sales manager decided to sell the vehicle to another client after Victoria had left for the evening. I had was only financing the vehicle to get the car sooner and help out the dealership by making a little more profit. I have tried to reach out today to Kevin the Sales Manager and the GM with zero response back. BE CAUTIOUS BUYING FROM THEM!!!!!!!! Customer’s are hard to come by and customer retention is even more difficult. I hope the little extra profit you might of gained is worth it. More

It is with pleasure that I recommend Chris Paynter and Mercedes Benz of Bowling Green for their great service during a crisis/ out of town/ traveling emergency. Chris and his team demonstrated the highest Mercedes Benz of Bowling Green for their great service during a crisis/ out of town/ traveling emergency. Chris and his team demonstrated the highest level of attention to detail, customer service and knowledge of their product line they represent. I encountered running over a road hazard on I-65, while out of town. The dealership fixed my C 300, while I continued on my trip. They are exceptional! More

I found staff to be Friendly and polite. Easy to work with. Need to stock parts. Easy to work with. Need to stock parts. More

Great service, knows the brand, straightforward answers. Very helpful with all aspects of the experience. Highly recommend! Very helpful with all aspects of the experience. Highly recommend! More

Excellent service department and everyone at dealership was extremely nice and very cordial. Will definitely refer to anyone looking for a great service department was extremely nice and very cordial. Will definitely refer to anyone looking for a great service department More

Excellent dealership and service. When I picked up my car after service, they provided a complimentary wash as well. When I picked up my car after service, they provided a complimentary wash as well. More