Clark-Knapp Honda - Service Center

Im very pleased with prompt and friendly service from the service consultant Emmanuel. He explained the invoice of services. service consultant Emmanuel. He explained the invoice of services. More

Emmanuel was quick to respond and took care of my situation that same day! Very helpful & extremely courteous! situation that same day! Very helpful & extremely courteous! More

I am upset that I was told that my vehicle received a complete multi-point inspection. Yet when I checked my wiper fluid it remained empty, which is fine, I can refill it myself. The issue that worries m complete multi-point inspection. Yet when I checked my wiper fluid it remained empty, which is fine, I can refill it myself. The issue that worries me and creates doubt is that on their checklist it was marked as full. So it seems that they just check Mark off without actually fully checking. Mind you, this is twice that it's happened. At this point they're creating doubt in the integrity of their service. Not good at all. More

I made the appointment for assistance with a system update and recall for the fuel pump. The following morning, the notification is still popping up and I wasn't told if the recall was resolved. Horri update and recall for the fuel pump. The following morning, the notification is still popping up and I wasn't told if the recall was resolved. Horrible experience. My car was being "serviced" for almost 6 hours and clearly nothing was fixed. More

Yes it was amazing experience. Staff was very polite and helpful, educated and answered every question with confidence. Staff was very polite and helpful, educated and answered every question with confidence. More

I had to call the service dept. 3 times before an appointment was setup. The first 2 times they said they'd get back to me but never did. I have high praise for Christian Hern 3 times before an appointment was setup. The first 2 times they said they'd get back to me but never did. I have high praise for Christian Hernandez (sales) who was very helpful to remedy any issues I was having. If/when I purchase another Honda, it will only be because of Mr. Hernandez. More

Would not recommend service center. They did not respond to any calls nor did they provide an explanation of services performed They did not respond to any calls nor did they provide an explanation of services performed More

Maritza was very helpful and service was quick. Having coffee from external vendor was also excellent Having coffee from external vendor was also excellent More

They can’t fix a noise coming from a 2024 Honda civic. They claim it’s a typical noise the civic makes. No help at all! I actually had a manager ride with me to show him the noise and he was able to hear They claim it’s a typical noise the civic makes. No help at all! I actually had a manager ride with me to show him the noise and he was able to hear it. He said it could be a few things thinking they would be able to fix it but nothing. It’s been frustrating cause I’ve taken the civic twice but they pretend not to know what it is. I’m sure they messed around with it cause now the noise is louder. More

The young lady that moved my car through the entire process was exceptional!! You must be very proud of her. My 1st visit to your dealership was as wonderful as my Passport. process was exceptional!! You must be very proud of her. My 1st visit to your dealership was as wonderful as my Passport. More