City World Toyota

I went in for some light body work, hoping to have all original parts and matching paint. I was always treated well BUT there was a significant failure to communicate timelines to me and in the end the jo original parts and matching paint. I was always treated well BUT there was a significant failure to communicate timelines to me and in the end the job was at best partially completed. Specifically I needed a new cover for my driver's side mirror. I was told I would need to replace the entire part despite the current mirror working well. When I retreived my car, a full day later than promised and without any call from the service dept to let me know of a delay, the mirror was replaced but IT STILL HAD NO COVER! I was told then that the cover was not requested and would now cost me extra. No offers to order it for me or even put it on at cost. THAT COVER WAS THE ONLY REASON I CAME IN! My bumper was properly repaired as was a dent in my roof, but this mirror issue was beyond shady as it cost almost $300 and only working parts were replaced, still no cover. When I asked for a customer survey I was told it would be sent to me and I have not received it for over 3 months. I requested a survey on three occasions sincve the debacle repair with no reply. This could be the case of one employee or a larger issue at the site. I am not recommending the dealership for service. More

The experience I had with this dealer was overall Terrible. After dealing with Devon which by the way did everything he could to get me the payments to where I needed them to be at. Dealing with Devo Terrible. After dealing with Devon which by the way did everything he could to get me the payments to where I needed them to be at. Dealing with Devon was great and would definitely recommend someone getting a car from him. As far as the other people at the dealer which you see after the sales guy including the sales mgr is very poor. Miriam (Customer Relations Manager) has no CS skills whatsoever. She is the least personable person. Nelson (Finance Manager) Explained the paper work to an extent. I asked questions and ultimately the answers were not entirely explained. when I got home I realized they gave me a car with lojack and i was never notified and charged and extra thousand dollars for it. Kyle (Sales Manager) agree to give me the monthly payments I was comfortable with until we stepped into the finance office which he acted like he couldn't do anything to stop the increase. DO NOT BUY A CAR FROM THIS DEALER More

I was in the market for a car but I did not want to buy a new one because I thought at the time I could not afford one. I was looking to get a certified used one so I began to do research, lots of research o new one because I thought at the time I could not afford one. I was looking to get a certified used one so I began to do research, lots of research on buying a car. Everything from choosing the right model, gas efficiency, reliability, and of course, getting a good deal. But that last one was a sticking point, getting a good deal because it seemed as if everything that I had did research on had to do with getting a good deal and that meant dealing with a car dealer. Almost every dealer I had read up on in my area was either a scammer, liar, or a thief, or all combined. Don't get me wrong, they had some good people working these dealerships but I guess that came from working with the bad ones. From what I read they were in a hurry to sell you a car as quickly as possible and have you walk out of the dealership with the highest payment possible. At one point I even Googled this as a search: ARE THERE ANY HONEST CAR DEALERS IN THE NEW YORK CITY AREA? The search became frustrating. I stayed up long nights, up until 1 to 2 AM scouring the net, reading reviews, printing reviews, reading about models, and finding out every little dirty secret that the car dealers has. Everything from not giving back deposits, Oh by the way, never leave a deposit, why should you leave a deposit on vehicle you intend to take the same day? At any rate, it was a frustrating search, sometimes enjoyable but yet challenging so I stayed with it. I even visited a Honda dealership just to see if this were true and sure enough they tried to lie about the price so I left and never went back. But one day, a Sunday, I told one of friends in church that I was in the market for a set of wheels. He said he knew a guy who knew this guy down at City World Toyota. He said he was a great guy who not try to pull nothing over on me. He Also assured me that he has a friend who bought a car from the same guy and he treated him very good. I told to talk to him so he did. The next day, Monday, I got a call from this guy named Michael Scharf. He told me that my friend told him about me and to come down to the dealership and he would talk with me about what it was I was looking for in car. At first I was nervous because of what I read about most dealers but it was my friend that recommended this guy to me so I told him I would come there after work. Upon arriving, Micheal mad me feel very comfortable, he did not rush me at all, he even said if I wanted to I could talk things over with my wife and come back the next day if I wanted to. I told him that I was in the market for a certified used car because I could not afford new one. My first choice was a Honda CRV, then a Toyota RAV4 but the RAV4 had the spoiler on the back, looked better than the rectangular box back CRV and had good gas mileage. He asked me what I wanted to spend and I told him no more than about $300 to $350 a month. He said that he could get me something brand new in that range on lease to own depending on my credit. He said I am not here to lie to you or get over on you. He said the call was mines to make. I was still nervous because this was my first car so I asked him can you assure me that I will not get a better deal anywhere else, he replied, "You will not get a better deal than the one I am about to give you now." I said grant me some time to think so I got up and walked away for about a few minutes, I came back to him and said "Make it happen." He ran my credit, I have excellent credit by the way, and he told me to pick the color RAV4 I wanted, I got black and man is it sweet. I got to the dealership about 5:45pm. About 8:30pm I was handed the keys to brand new 2011 Toyota RAV4, My payments are right in the range I was looking to pay. Micheal even gave me full tank of gas but when I got the vehicle it had half of tank in it. I called him up the next day he said come in and I will fill it up for you and he did. The even rinsed the pollen off my car for me. He even called to ask how the vehicle was treating me. It was a sales experience I will never forget. More

Cori was very courteous and professional, he helped my wife and I get an awesome Sienna XLE 2011. He displayed excellent knowledge of the vehicle and made us very comfortable in purchasing it. Cori made o wife and I get an awesome Sienna XLE 2011. He displayed excellent knowledge of the vehicle and made us very comfortable in purchasing it. Cori made our purchase smooth from start to finish. I would definitely recommend him. In addition to Cori, the entire team was friendly and made us feel welcomed. I would definitely recommend City World Toyota. More

My brother and I went into the City World Toyota Dealership and was greeted by a very nice person named Michael Scharf. He was so Excellent that we made a deal with City World Toyota. Every employe Dealership and was greeted by a very nice person named Michael Scharf. He was so Excellent that we made a deal with City World Toyota. Every employee treated us excellent and we felt very comfortable. I truly recommend City World Toyota Dealership to anyone who wants a new car. More

Michael is a fantastic, experience,articulate Sales Person. He answers all of our concerns to our satisfaction. We sat with him. He never leave us until we were fully satisfied.He went in detail to exp Person. He answers all of our concerns to our satisfaction. We sat with him. He never leave us until we were fully satisfied.He went in detail to explain all of our concerns. Also, he is very knowledgable of the product that heis selling. Overall, we were very satisfied with his service to us. Thanks! Michael More

I bought a nearly new Toyota Tacoma. When I brought it home I realized that the rear headrests were missing. This is obviously a huge safety hazard for anyone sitting n those seats. I contacted the dealer home I realized that the rear headrests were missing. This is obviously a huge safety hazard for anyone sitting n those seats. I contacted the dealership and they said they would get back to me. They did not. I spent hours, no exaggeration, being shuffled from one person to the next without an answer. I contacted Toyota corporate and they assured me that the headrests should be in he car and that they should be covered by the warranty. They contacted the dealership and got a name and number for me to call. When I tried that number the person refused to come to the phone. I showed up at their service department to find out get the headrests replaced. The manager there promised he would handle it then refused to answer the phone for the next three weeks. They sold me a product with an obvious safety hazard and refused to take care of it afterwards. I have had no mechanical difficulties with the car but that of course is a credit to Toyota and not the dealership. More

We have purchased a used car from City World Toyota about 8 months ago. The car was in good shape aside from a faint sound that only we could hear. When we took the car to the shop during the 90 days warrant 8 months ago. The car was in good shape aside from a faint sound that only we could hear. When we took the car to the shop during the 90 days warranty no one seemed to hear what we heard. After 7 months and as the noise was getting louder and louder we took the car back to the dealership. With the great assistance of Ivan Chavez, our very helpful salesperson, we were able to take the car and have it repaired for no charge at all! Even though we did not have the warranty anymore their customer care was excellent and beyond compare. City World Toyota friendly crew made the process of purchasing a car easy and enjoyable. We will definitely go back in the future to purchase more cars from City World Toyota and will look for Mr Chavez who's professionalism and care have earned him a client for life. More

WHEN I WALK IN IVAN CHAVEZ WALK TO ME ASK ME HOW HE CAN HELP ME SO I TOLD WHAT I NEED SO HE TOOKS US TO HES TASK AND ASK US FOR SOME INFO SO WE CAN START THE PAPER WORK IT TOOK FOUR DAYS BUT WE GOOT THE CA HELP ME SO I TOLD WHAT I NEED SO HE TOOKS US TO HES TASK AND ASK US FOR SOME INFO SO WE CAN START THE PAPER WORK IT TOOK FOUR DAYS BUT WE GOOT THE CAR AND KNOW MY WIFE AND I ARE SO HAPPY WITH UR NEW RAV4 . IL RECOMAND THIS DEALER TO ANYONE.I WILL LIKE TO THANKS IVAN CHAVEZ FOR EVERYTHING HE DID FOR US AND ALL THE WORKERS FROM CITY WORLD TOYOTA TO MAKE MY DREAMS COME TRU. More

I had a beautiful experienced in this dealership Our sales person was very friendly and very patient because we were undecided between the 2011 highlander and the 2011 rav4 we decided to go with highlan sales person was very friendly and very patient because we were undecided between the 2011 highlander and the 2011 rav4 we decided to go with highlander and is so beautiful. I will definitely reccomend city world and our sales person which name is by hector pena especially if you are shopping with your kids. He took care of our kids while we did our paper work an that was very helpful. More