City World Ford

Horrible! HORRIBLE HORRIBLE!!!! If you want a vehicle there the last place you want to go to, poor communication, they call you 24/7 to get you in there but onc HORRIBLE HORRIBLE!!!! If you want a vehicle there the last place you want to go to, poor communication, they call you 24/7 to get you in there but once they think they got you, once you put that money down they treat you like you don't even exist. No phone calls, no emails no updates NOTHING! I ordered my Ford Explorer 2017 from the factory plant to be built, was told it was going to go in right away, I go to the dealership a week later and John tells my mom that he just put the order in, but it was their loss because I went to Scarsdale Ford and they are so wonderful and their ratings don't lie. Scarsdale was very professional and I walked out with my car 2 days after I made the request, I got all the features that I wanted in the car and MORE!!! Ford Explorer 2017 xlt 4wd, 201a package, bliss system and cold weather package!!! PEOPLE GO TO SCARSDALE FORD IF YOU WANT GREAT SERVICE!!!!! DONT GO TO CITY WORLD FORD YOU WILL REGRET IT!!!!!!!!!!!!!!!!! More

Mike Hannah is the best Michael Hannah was awesome help get into a car with no money down nick Freddy and John are the best but mike went beyond his duty to make my shopping Michael Hannah was awesome help get into a car with no money down nick Freddy and John are the best but mike went beyond his duty to make my shopping experience so easy go see mike at ciry world ford More

Titanium My lease was coming up and I was looking for an upgrade in vehicle without an upgrade in payments. Nick and Amadou at City World were fantastic. I was My lease was coming up and I was looking for an upgrade in vehicle without an upgrade in payments. Nick and Amadou at City World were fantastic. I was able to upgrade from my 2013 Ford Edge SEL into a 2016 Ford Edge Titanium for almost the exact same payments on my current lease. I was out of my old car and into my new one within a couple of hours. They were really nice and accommodating and even topped off the gas tank for me. This is my second experience with them and I have to say each time gets better and better. Definitely recommend the guys at City World to anyone looking to get a new FORD. More

Worst Experience Ever Went there with my mother to help her get a car. Got there at about noon and left at almost 9 pm. Their excuse was that the car was not where it was Went there with my mother to help her get a car. Got there at about noon and left at almost 9 pm. Their excuse was that the car was not where it was supposed to be and that they only had one driver to get the car and other orders in front of ours. What ever the excuse it was, there was no reason to keep anyone for almost nine hours in the dealership. The salesman was ok but the finance guy, rude as xxxx. Come on, my mother has an 820 credit score and you treat us like S....! The only reason why we endured this predicament was because I had to fly back to Florida the next day. Other than that, I would've walked out. The finance guy also when we threaten to take our $5,000.00 down back, he did not want to give it back. I would never ever recommend anyone to this place. It is a shame that Ford has not pulled their flag from this dealership. They should be ashamed with this type of service. More

New car Engine xxxxxxin 2 Years!.. Ford Focus 2014 engine light comes on in 2 yrs 6 mos time, 4700 miles, Car dead stops on highway with no power, can't even back up, call them and no h Ford Focus 2014 engine light comes on in 2 yrs 6 mos time, 4700 miles, Car dead stops on highway with no power, can't even back up, call them and no help to me, had to pay towing $200.00 out of pocket to get to their service center, no temp vehicle was offered, they do not do it! After you buy new car, to xxxx with the customer is what you get! Furious as xxxx, they say wait for repairs for 3-4 weeks! Do Not ever Buy Here! Bullxxxxters! ,,RJ More

Liars Liars SAw an ad in the paper for a used Dodge Caravan looked like good deal Went there spent hour as they tried to bait and switch . When finally got messag SAw an ad in the paper for a used Dodge Caravan looked like good deal Went there spent hour as they tried to bait and switch . When finally got message I was ONLY interested in the ca . They suddenly told me it was not in yet They would call me when it came in They did last night 730pm . I said Fine I will come over Not necessary Come first thing in morning There at 9am on dot Guess what car was sold . Who is kidding who/ Tried to offer other cars more money and miles . Liars Liars Pants on Fire Stay AWAY would not believe word they say More

City World Ford-Honesty & Excellent Service Mike from City World Ford is an excellent, honest and dependable salesman. He answered all of our questions and made us feel like family. We left the Mike from City World Ford is an excellent, honest and dependable salesman. He answered all of our questions and made us feel like family. We left the dealership in a beautiful 2013 Ford Explorer. Kudos and a big thank you to Mike and the other courteous staff members. More

BEWARE OF SCAMMERS! Tried to lease a Ford Mustang from these guys. They tried to charge me way more than retail and they acted like they were doing me a favor. The manage Tried to lease a Ford Mustang from these guys. They tried to charge me way more than retail and they acted like they were doing me a favor. The manager wanted me to bring in an old lease so that he "could look good" but did not tell us the real reason. The real reason was a $1000 ford rebate that he was going to pocket for himself. I'm so thankful that I called another dealer before signing the lease. I got a much better deal for a fully loaded car. AVOID THESE CROOKS! More

UNPROFESSIONAL, RUDE, SCAMMERS!!! I confirmed a Truecar.com upfront price certificate with them PRIOR to my visit. After test driving the vehicle and sitting down with salesman to com I confirmed a Truecar.com upfront price certificate with them PRIOR to my visit. After test driving the vehicle and sitting down with salesman to complete the purchase, the scam began. They were never going to honor the Truecar.com upfront price. They began to add in $1500 in dealer fees and financing pressure. I already had secured a low rate finance agreement and so after confirming with Truecar that they were supposed to honor the upfront price, the manager came over and said "this car was sold this morning" and wrote "SOLD" across my paperwork! RUDE and UNPROFESSIONAL! They did not appreciate that I was calling them out on their lies so they basically kicked me out. Manager would not give me his business card. A true "bait and switch" type dealership. DO NOT USE THEM!!! More

Very easy I thought going from a BMW to a Ford was going to be a big down grade, but however I didn't miss a thing. I have all the features that I had in my BMW I thought going from a BMW to a Ford was going to be a big down grade, but however I didn't miss a thing. I have all the features that I had in my BMW. I love my new car I received no pressure from the salesman John R. I really like this place Nick and Freddy are great as well in going over the paper work. Thanks guys. More