City Wide Auto Credit

I live in Cleveland and recently dealt with Citywide in Toledo, Ohio after speaking with one of their salesmen, Elias, through Facebook Marketplace about a truck they had listed. After repeatedly asking fo Toledo, Ohio after speaking with one of their salesmen, Elias, through Facebook Marketplace about a truck they had listed. After repeatedly asking for a price, he kept telling me that his boss hadn’t priced the vehicle yet. I even asked him to check directly with his boss, but instead, he kept asking me when I could “come in.” I explained multiple times that I live nearly 1 hour and 40 minutes away and wouldn’t make that trip without knowing the price first. After going back and forth for a couple of days, I finally made him an offer of about $13,000 out the door, and he said he could do that. I then asked him to send me a video of the truck running and a few other details — he never sent the video. Despite that, we decided to make the trip out on Saturday. When we arrived, we were told the truck was not even there — it was at auction, and had been there for some time. To make matters worse, the actual price of the truck was around $5,000 more than what was discussed. We were told the salesman “wasn’t at that store,” so we drove to their other location — only to be told again that he “wasn’t there,” even though the first location told us the opposite. We spoke with a manager who was polite and sympathetic, but the vehicles he showed us weren’t close in price or quality. He said the general manager, Mike, would call me, which he did on Monday. After explaining the situation, including that I had worked in the car business for 14 years, his response was extremely condescending — “Well, if you’ve been in the car business, you should have known that vehicle wouldn’t sell for that.” It shouldn’t matter whether I was in the car business or not — a quote is a quote. Mike told me there was nothing he could do and even said, “Go to social media if you want — that’s your prerogative.” So here I am. Between the 4-hour round trip, gas, tolls on the Ohio Turnpike, and wasted time, this was one of the most unprofessional experiences I’ve ever had with a dealership. The lack of honesty, communication, and accountability was disappointing from start to finish. Save yourself the trip — get everything in writing first, or better yet, find a dealership that values honesty and customer respect. More

Jimmy Van Dyke was the agent who helped us find a car for my daughter. I was very pleased with his help. When we inquired about a car that was listed online, he was very helpful and answered all our question my daughter. I was very pleased with his help. When we inquired about a car that was listed online, he was very helpful and answered all our questions. During our visit he put us at ease and went over every detail of the car thoroughly. When I asked probing questions, he did not shy away from answering those that he could and did more research to assuage our concerns. I never felt any pressure to close the deal quickly. I appreciated his patience with us and his professionalism. It was a good shopping experience. More

I go in for test drive which I never got I had money to throw down for a down payment it wasn't enough I told them I'll have it in a wk On next paycheck I get phone call back from same place but different throw down for a down payment it wasn't enough I told them I'll have it in a wk On next paycheck I get phone call back from same place but different person about my inquiry told them the same info they want me to set up a date I told them wk from last time I was there and to set up test drive I receive another phone call from different person at same place and I have what they wanted for down payment now the vehicle is gone and they clearly were not out to help at all I was very disappointed when they knew that's what I was looking at and was ready to drive away felt like they just wanted the money and didn't actually care because things I told them I had to re explain an to more than one person. More

Bad credit was OK Wish I could have gotten a truck but the SUV will have to do until I can build my credit. Everyone was very friendly. I will probably go back to check Wish I could have gotten a truck but the SUV will have to do until I can build my credit. Everyone was very friendly. I will probably go back to check out trucks when I'm ready. More

Steer clear of this dealership In mid-May I purchased a truck. Now, my temporary tags are about to expire and I still have no title - believe I've received a run around as to where In mid-May I purchased a truck. Now, my temporary tags are about to expire and I still have no title - believe I've received a run around as to where it is and have yet to learn why it took so long. While the purchase seemed like a good deal, I've put at least another 25% of the purchase price into the vehicle to make it road worthy - I understand the 'as-is' purchase but believe there needs to be some honest disclosure at the time of sale. More